酒店回复: Aloha,A response was sent to you directly from the Property. We are sorry for your experience while staying with us. As discussed with you when Management / Maintenance met you in the room, the shower/tub drainage is totally separate lines from the toilet. This was not sewage as you described, This was back up from the clogged shower drain pipes. We are very sorry that this was handled in an unsatisfactory manner as this is not typical of how we care for our guests. Mahalo nui loa, Management
酒店回复: Mahalo for staying with us at Waipouli Beach Resort. We appreciate your feedback and look forward to hosting you again!Mahalo, Management
3.0分
家庭亲子
Advertised as ocean view. Barely visible. Called maintenance 3x. Tv didnt work. Air conditioning quit. Hot water went cold after 5 minutes.
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酒店回复: Aloha,Sorry your experience was less than stellar. Please fill out your Outrigger guest survey so we can evaluate and fix the areas of concern and thank you for your feedback.Mahalo nui loa, Management
5.0分
家庭亲子
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This resort was amazing! The pool was so fun to swim in and my kids loved how close the beach was. It was very clean and lots of amazing flowers. Will come back!
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酒店回复: Thank you for staying with us and we hope to see you back again soon!Mahalo nui loa, Management
5.0分
其他
Clean room, friendly staff and beach access not to mention the location is middle of island from the north shore to the south side.
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酒店回复: Thank you for staying with us and we hope to see you back again soon!Mahalo nui loa, Management
4.0分
其他
Relaxing, great pool area, great location, attractive grounds, expect more service for the price.
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酒店回复: Thank you for staying with us and we hope to see you back again soon!Mahalo nui loa, Management
5.0分
情侣出游
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Our condo was terrific! We searched and searched for a setting like this, with a full kitchen along with the amenities of a beach resort. This place was perfect for us. We watched beautiful sunrises on the beach most mornings. We had a partial ocean view from our second floor condo, which was well worth the extra cost! Grocery, coffee, shave ice, and many restaurants nearby. With our rented car we were able to find great beaches for snorkeling and swimming.
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酒店回复: Aloha,Thank you for staying with us and providing your feedback. Your experiences while visiting beautiful Kauai and our Resort is very Important to us. We hope to see you back again soon!Mahalo nui loa, Management
5.0分
家庭亲子
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The rooms, grounds, and ammenitied were prestine. While there is only one pool it is so large that it never felt crowded. There were ample lounge chairs around the pool deck. The pool attendant, Spam was amazing; he provided us with a list of must do's while on the island. The beach was clean and parking easy.
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酒店回复: Aloha,Thank you for staying with us and providing your feedback. Your experiences while visiting beautiful Kauai and our Resort is very Important to us. We hope to see you back again soon!Mahalo nui loa, Management
如果能有自动售货机卖水、汽水和饼干就更好了。除此之外，一切都很棒。
我们的入住一开始就不太顺利，不幸的是，这也奠定了我们整个旅程的基调。房间里弥漫着一股怪味，就像什么东西被插头盖住了一样，一切都显得陈旧。厨房里的电器是最新的，但家具和装饰却很旧。我们尽力充分利用了房间，去了游泳池，但游泳池比照片上小得多。但接下来的情况却急转直下。我最小的女儿去洗澡时突然尖叫起来——污水从排水沟里涌了出来。那股味道实在令人难以忍受。我们打电话给前台，有人来疏通了排水沟。但当我以卫生隐患为由要求换房间时，经理冷冷地说没有房间了，我们要么留下，要么退房。他们没有提供专业的清洁服务，只有用拖把进行的常规客房清洁。在苦苦哀求之后，他们终于提供了一晚姐妹酒店的住宿，但我们不得不收拾行李，开车过去，第二天再回来——浪费了我们有限的假期。经理态度傲慢，不屑一顾，声称：“这种事难得一见。”我们只退了一晚的房费。第二个卫生间仍然无法使用，所以我们五个人共用一个淋浴间。味道挥之不去。此外，洗衣机的气味也非常难闻，内衬里有沙子，可能还发霉了。本来应该是一次特别的家庭和周年纪念之旅，结果却成了我们最糟糕的旅行体验之一。我真心怀疑这家酒店的管理水平。离这里远点！
位置不错，但如果你选择了这间单间公寓，它已经完全过时了，需要重新装修。此外，这间公寓的空调很大，位于中间，如果你睡眠浅，每次打开都会把你吵醒，因为它确实很吵。另外，它确实需要维修，因为它无法让房间足够冷。
这是一家安静且非常漂亮的度假酒店。
Advertised as ocean view. Barely visible. Called maintenance 3x. Tv didnt work. Air conditioning quit. Hot water went cold after 5 minutes.
This resort was amazing! The pool was so fun to swim in and my kids loved how close the beach was. It was very clean and lots of amazing flowers. Will come back!
Clean room, friendly staff and beach access not to mention the location is middle of island from the north shore to the south side.
Relaxing, great pool area, great location, attractive grounds, expect more service for the price.
Our condo was terrific! We searched and searched for a setting like this, with a full kitchen along with the amenities of a beach resort. This place was perfect for us. We watched beautiful sunrises on the beach most mornings. We had a partial ocean view from our second floor condo, which was well worth the extra cost! Grocery, coffee, shave ice, and many restaurants nearby. With our rented car we were able to find great beaches for snorkeling and swimming.
The rooms, grounds, and ammenitied were prestine. While there is only one pool it is so large that it never felt crowded. There were ample lounge chairs around the pool deck. The pool attendant, Spam was amazing; he provided us with a list of must do's while on the island. The beach was clean and parking easy.