酒店回复: Hi Francine,We are very sorry to hear about the condition of the hotel during your stay at OYO Hotel Port Allen LA I-10 West. Your feedback regarding the worn linens, damaged air conditioning, and overall maintenance is taken very seriously. We sincerely apologize for the inconvenience and are working hard to address these issues. Thank you for bringing this to our attention.Best regards,The OYO Hotel Port Allen Team
5.0分
其他
原文
翻译提供方：Google
很棒
非常方便的住宿
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酒店回复: Dear Guest,Thank you for your wonderful review! We are thrilled to hear that you had a great and convenient stay with us. Your kind words about our accommodating services mean a lot to us. We strive to provide the best experience for our guests, and your feedback is truly appreciated.We look forward to welcoming you back soon!Best regards,Team OYO
2.0分
家庭亲子
原文
翻译提供方：Google
房间里有难闻的气味，地毯很脏。
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酒店回复: ¡Hola, Daniel! Lamentamos saber que su experiencia con nosotros no ha sido agradable. Trabajaremos en sus comentarios para brindarle la mejor experiencia posible la próxima vez. Saludos Eva
1.0分
其他
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Do not book here! The room was terrible roaches in the bed, dirty shower, broken microwave, with a little tv that ain’t even work. I ain’t even last a night, when I went to try and cancel the lady refused my refund. The place is disgusting and shouldn’t be in business!!!
5.0分
商务出差
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the painting was terrible, have way painted, the ceiling had cracks from what looked like water leaking. the peep hole had a piece of toilet paper stuck in it hanging out. the door safety bracket was broke,
2.0分
商务出差
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I got a king size smoking room there was a 30 inch tv that u could not hook up fire stick to and there was lines through the TV .it was nice they had a pool but it was so cloudy it was quite the grounds were v clean no unnecessary traffic was quite staff was friendly overall I hope I want have to go bk there but letting my cat come w me and the bed w my pillows was extremely comfortable
4.0分
情侣出游
A/c worked fine it was one of the quietest hotels we’ve ever stayed at
1.0分
其他
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DEAD BIRDS IN POOL
Rooms were dirty and there were dead birds in the pool. Tried to get a refund and never got anything back even though we checked out early from our 4 night to a 1 night.
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酒店回复: Dear Guest,We sincerely apologize for the issues you encountered during your stay at OYO Hotel Port Allen LA I-10 West. The cleanliness concerns and refund matter are deeply troubling, and we’ll be reviewing this with our team immediately. We regret the inconvenience and appreciate you bringing this to our attention.Sincerely,EvaOYO Hotel Port Allen LA I-10 West
2.0分
其他
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The property staff literally fussed at me for requesting sheets when I arrived that didn't have very disgusting stains. They were smelly and when I finally got new ones they had no smell...but they "change them every morning".
The pool was closed for 3 weeks and they cleaned it on my checkout day which ****** because it was the reason I booked for my kid.
To top it off, a very antsy woman who I assume is the property manager kept disturbing me during check in about how I "didn't have a rebooking"... Which was absolutely weird considering that's their responsibility to keep their books in order.
1.0分
商务出差
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I was only there for three nights and the cops were there twice. There were holes in the blankets. Walls and cleaning were cracking. The room door didn't even fully shut air noise and bugs could make it in the room. There were trash bags sitting in the parking lot. Weird people walking around the property at night. I felt the need to put something infront of the door to keep people from breaking in because the door wasn't sturdy and barley bolted on.
过时的酒店。需要彻底刷新。 （床单、毛巾都破了，灯具也破了，很脏。空调也坏了，避免……只住一晚。我有照片可以证明……
很棒
非常方便的住宿
房间里有难闻的气味，地毯很脏。
Do not book here! The room was terrible roaches in the bed, dirty shower, broken microwave, with a little tv that ain’t even work. I ain’t even last a night, when I went to try and cancel the lady refused my refund. The place is disgusting and shouldn’t be in business!!!
the painting was terrible, have way painted, the ceiling had cracks from what looked like water leaking. the peep hole had a piece of toilet paper stuck in it hanging out. the door safety bracket was broke,
I got a king size smoking room there was a 30 inch tv that u could not hook up fire stick to and there was lines through the TV .it was nice they had a pool but it was so cloudy it was quite the grounds were v clean no unnecessary traffic was quite staff was friendly overall I hope I want have to go bk there but letting my cat come w me and the bed w my pillows was extremely comfortable
A/c worked fine it was one of the quietest hotels we’ve ever stayed at
DEAD BIRDS IN POOL
Rooms were dirty and there were dead birds in the pool. Tried to get a refund and never got anything back even though we checked out early from our 4 night to a 1 night.
The property staff literally fussed at me for requesting sheets when I arrived that didn't have very disgusting stains. They were smelly and when I finally got new ones they had no smell...but they "change them every morning".
The pool was closed for 3 weeks and they cleaned it on my checkout day which ****** because it was the reason I booked for my kid.
To top it off, a very antsy woman who I assume is the property manager kept disturbing me during check in about how I "didn't have a rebooking"... Which was absolutely weird considering that's their responsibility to keep their books in order.
I was only there for three nights and the cops were there twice. There were holes in the blankets. Walls and cleaning were cracking. The room door didn't even fully shut air noise and bugs could make it in the room. There were trash bags sitting in the parking lot. Weird people walking around the property at night. I felt the need to put something infront of the door to keep people from breaking in because the door wasn't sturdy and barley bolted on.