酒店回复: Dear Cornelia,Thank you for your feedback. We’re sorry to hear that your room felt damp and had a musty smell, as that is not the experience we aim to provide. We will address this issue with our maintenance team to ensure our rooms are comfortable for all guests. Additionally, we apologize for the breakfast area not being properly set up. Your comments are important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to improve your experience on your next visit.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
非常非常友好的工作人员。干净且维护良好。受到推崇的。
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酒店回复: Dear Joachim,Thank you for your wonderful review! We're thrilled to hear that you found our staff very, very friendly and that our hotel is clean and well maintained. Your recommendation means a lot to us! We strive to create a welcoming atmosphere and ensure our facilities are in top shape for our guests. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
2.0分
家庭亲子
原文
翻译提供方：Google
不安全感
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酒店回复: Dear Mario,Thank you for taking the time to share your thoughts with us. We’re sorry to hear that you felt insecure during your stay, and we take your concerns very seriously. Guest safety is our top priority, and we will investigate the issues you experienced to ensure a more secure environment in the future. If you have any additional details you’d like to share, please feel free to reach out. We appreciate your feedback and hope to improve your experience in the future.Sincerely, Hotel Manager
3.0分
其他
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Hotel is old and in need of upgrade. Elevator seems questionable and doors to the room and bathroom have settled making them hard to open & shut. Beds are comfortable and room is clean.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are pleased to know the beds were comfortable and the room met your expectations for cleanliness. We have noted your concerns regarding the elevator and the settling of the room and bathroom doors, and these points will be reviewed with our maintenance team as we continue improving the property. We remain committed to enhancing guest comfort and overall quality moving forward.Sincerely, Hotel Manager
1.0分
其他
Sheets were stain staff was unprofessional. Room stunk of mildew. Very cold. This was a very unpleasant experience.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret the inconvenience you faced with the room condition and staff service. Your comments regarding cleanliness, odor, and temperature have been noted and shared with our housekeeping and management teams for immediate attention. We value your input as it helps us identify areas for improvement and ensure a more comfortable and pleasant stay for future guests.Sincerely, Hotel Manager
2.0分
家庭亲子
The room was ok but pulled out the sofa bed and that had mold on it. Pool need cleaning. I didnt stay. I got a different hotel. The staff was great
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酒店回复: Dear Guest,We appreciate your feedback and are glad to know our staff provided great service. We regret the inconvenience caused by the sofa bed and pool condition. Your comments have been shared with our housekeeping and maintenance teams for immediate attention to ensure these issues are resolved. Guest comfort and cleanliness are our priorities, and we hope you will consider staying with us again for an improved experience.Sincerely, Hotel Manager
2.0分
家庭亲子
room was not super clean, rusting toilet roll holder , dead coachroach on the floor no blankets for the pull out sofa bed or pillows
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酒店回复: Dear Guest,We regret the inconvenience caused during your stay. Your feedback regarding room cleanliness, maintenance concerns, and missing bedding for the sofa bed has been noted and shared with our housekeeping and maintenance teams for immediate attention. Providing a clean and well-prepared environment for every guest is our priority, and your comments will help strengthen our inspection process. We appreciate your input and will work to ensure a more comfortable experience on your next visit.Sincerely, Hotel Manager
4.0分
家庭亲子
The room had a mildew/musty odor. Power outlet above nightstand didn’t work. Had to get an extension cord so I could use my CPAP machine.
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酒店回复: Dear Guest,We appreciate your feedback and regret the inconvenience caused by the room odor and power outlet issue. Your comments have been shared with our housekeeping and maintenance teams to ensure prompt attention and correction. Guest comfort is very important to us, and we aim to provide a clean, well-maintained environment. We value your input and look forward to offering a more seamless and comfortable stay in the future.Sincerely, Hotel Manager
4.0分
其他
We stayed here for one night for a LSU game. Hotel was easy to get too right off I-10. Room was spacious and clean. I’d definitely stay here again
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酒店回复: Dear Carol,Thank you for your kind review! We are thrilled to hear that you found the room spacious and clean and that our location made your stay convenient for the LSU game. Our team works hard to provide a comfortable experience, and we are glad you enjoyed your time with us. We look forward to welcoming you back for your next visit!Sincerely, Hotel Manager
2.0分
朋友出游
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Not very clean, seems as though repairs are made but not up to par or for aesthetics. Our first room had roaches in it and we asked to be moved, the maintenance man tried to say it wasn't that, even though we were showing them to him on the wall (there were two). They did move us into another room that was free of critters. Another problem that came up was at 8:00 in the morning, the cleaning lady knocked on our door and asked for the dirty towels to be given to her. I think that it is kind of rude to wake someone up at 8:00 in the morning to ask for dirty towels, why cant you get them when you clean our room. Well, she knocked again around 11am and asked if we wanted our room clean and I said yes, we were about to leave and go get lunch. About 30 minutes later we left and she was cleaning the room next to ours, so we got back to the room around 8:30pm, well we walk in and not only was our room never cleaned, BUT we also did not have the towels replaced from giving them to her that morning. So I had to go find someone to get us towels to be able to shower. All in all, I would not stay here again, it is not worth it for the price we paid for two nights and it feels like a money grab, while they do the bare minimum to make the money.
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酒店回复: Dear Kristin,Thank you for your feedback. We are concerned to hear about the issues you encountered with cleanliness and service during your stay. Your experience with roaches, room cleaning, and towel replacement is not reflective of the standards we aim to provide. We appreciate your detailed observations, which will help us address these concerns with our team to improve the guest experience in the future.Sincerely, Hotel Management
房间非常潮湿，有股霉味。早餐时，一些椅子仍然放在桌子上。
非常非常友好的工作人员。干净且维护良好。受到推崇的。
不安全感
Hotel is old and in need of upgrade. Elevator seems questionable and doors to the room and bathroom have settled making them hard to open & shut. Beds are comfortable and room is clean.
Sheets were stain staff was unprofessional. Room stunk of mildew. Very cold. This was a very unpleasant experience.
The room was ok but pulled out the sofa bed and that had mold on it. Pool need cleaning. I didnt stay. I got a different hotel. The staff was great
room was not super clean, rusting toilet roll holder , dead coachroach on the floor no blankets for the pull out sofa bed or pillows
The room had a mildew/musty odor. Power outlet above nightstand didn’t work. Had to get an extension cord so I could use my CPAP machine.
We stayed here for one night for a LSU game. Hotel was easy to get too right off I-10. Room was spacious and clean. I’d definitely stay here again
Not very clean, seems as though repairs are made but not up to par or for aesthetics. Our first room had roaches in it and we asked to be moved, the maintenance man tried to say it wasn't that, even though we were showing them to him on the wall (there were two). They did move us into another room that was free of critters. Another problem that came up was at 8:00 in the morning, the cleaning lady knocked on our door and asked for the dirty towels to be given to her. I think that it is kind of rude to wake someone up at 8:00 in the morning to ask for dirty towels, why cant you get them when you clean our room. Well, she knocked again around 11am and asked if we wanted our room clean and I said yes, we were about to leave and go get lunch. About 30 minutes later we left and she was cleaning the room next to ours, so we got back to the room around 8:30pm, well we walk in and not only was our room never cleaned, BUT we also did not have the towels replaced from giving them to her that morning. So I had to go find someone to get us towels to be able to shower. All in all, I would not stay here again, it is not worth it for the price we paid for two nights and it feels like a money grab, while they do the bare minimum to make the money.