酒店回复: Dear John.Thank you for taking the time to share your feedback with us. We truly regret to hear that your experience did not meet your expectations.Please accept our sincerest apologies for the noise disturbances you encountered during your stay. We fully understand how important a good night’s rest is. It’s very disappointing to learn the overall experience was impacted so significantly by noise issues.While we strive to provide a comfortable and restful environment for all our guests, it’s clear we fell short in this instance. Please know that your comments have been shared with our leadership and operational teams for immediate review. We are exploring additional measures to address and minimize noise concerns to improve our guests’ comfort.We sincerely appreciate you bringing this to our attention. Your feedback is vital in helping us improve. We would be grateful for the opportunity to regain your trust in the future should your travels bring you back to the area.Thank you again for your valuable feedback.
酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Your experience of noisy upstairs neighbors, is unfortunate. We are very sorry you had this experience while staying at our hotel. If there is anything else you feel is important for us to know please don't hesitate. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.
酒店回复: Dear Laura,Thank you for taking the time to review our hotel. We love your 5/5 rating and kind words. We're truly delighted you enjoyed your stay with us! We hope to welcome you back again soon!
酒店回复: Dear Pamela,Thank you for taking the time to review our hotel. We love your 5/5 rating and your kind words despite noisy children (10pm is our quiet time in the hotel, so hopefully everyone was settled down by then). Please, never hesitate to notify the front desk of any issues you may be experiencing during your stay.We definitely try to manage our room assignments for the comfort of all our guests, but it is not always feasible or an option to house all the families on the main floor, especially during busy times.We look forward to welcoming you back again soon (you may put in a request for the top floor and we'll do our best) when your travels bring you our way!
设施：设施很完善很干净舒适，2个卧室太棒了，厨房设备齐全方便实用（唯一的就是冰箱夜里声音有点吵闹）早餐非常不错也可以自己动手制作华夫饼
环境：外部环境也可以，离高速公路有些距离所以夜里噪音尚可接受
卫生：Restroom干净整洁，毛巾浴巾齐全也干净，床上用品也很干净
服务：服务人员的服务也不错
总而言之：很不错哦
停车方便，房间内有简单厨房.
不错的选择，较满意！
非常好的酒店。员工
温馨的酒店。缺点是，与其他更豪华的酒店相比，家庭套房的价格有点贵……除此之外，其他都很完美
床很不舒服，浴室风扇、装饰条和门都很不舒服。楼上的聚会整晚都能听到噪音。
如果周围套房的噪音让您感到困扰，请不要住在这里。我们住的是两居室套房（非常漂亮），但我们的旅行被住在我们楼上的一家人毁了。我们无法入睡，直到他们的孩子每天凌晨 2 点左右终于停止奔跑、大喊和哭泣。我们可以听到任何人说的每一个字，我们可以听到他们在电视上看的节目，我们总是通过他们的脚步声知道他们在哪个房间。我以前从未在酒店遇到过如此糟糕的隔音效果，当然，这是因为楼上的一家人让他们的小孩整晚哭闹，而他们则大声播放电视以掩盖自己孩子的声音。我们因为没有睡觉而筋疲力尽。早餐每天早上几乎都一样，而且不是很好。不过我喜欢燕麦片，所以我试着坚持吃。咖啡让我感到不舒服，太糟糕了。工作人员非常友好，我们很喜欢游泳池和热水浴缸。我们的房间确实很棒，但不幸的是，由于噪音太大，我们的房间并不舒适。
我们来这里参加儿童锦标赛。这里很容易找到，停车方便，办理入住手续方便快捷。我们的房间一尘不染，舒适。干净的游泳池也很受欢迎。我肯定会再次住在这里。
如果您想在西尔万湖享受一天野餐，这里是您的不二之选。距离湖边 18 分钟路程。这里维护良好，氛围轻松，非常适合家庭游客，让您在湖边度过忙碌的一天后放松身心。客房配备基本的厨房用具，即使长时间住宿也可以使用。真正的家外之家。早餐有多种选择，大堂 24 小时供应咖啡和茶饮料（免费），小亭子提供收费小吃和一些基本药品，非常方便。
喜欢这家酒店。唯一的缺点是，有几天晚上，我们楼上的孩子们跑到晚上 10 点。我们住了 6 晚。酒店应该在预订时询问客人是否有孩子，然后把他们安排在一楼。除此之外，这是一家很棒的酒店，早餐也很棒。
和家人度过了非常愉快的假期。到处都很干净，我们需要的一切都有提供。还会再来！