Front desk check-in staff was very friendly but the computer system was having some issues so the check-in took longer than it should have
展开
酒店回复: Hello, I am sorry that check-in took a bit longer than expected. I know that can be frustrating when traveling. The good news is-Hilton is constantly making updates to make our property management system better!Give us another try, soon!
5.0分
其他
展开
The room was extremely clean. I liked the personalized welcome message on the TV. The AC unit worked great and was not overly loud. I also found the shower and bathroom to be excellent. I was not impressed with the free breakfast.
展开
酒店回复: Thank you for the kind compliments about our property. We love to see them! Breakfast options do take a bit to get used to for travelers. Give us another try-our yogurt machine is really being raved about by guests!
4.0分
情侣出游
Comfortable and clean hotel with many restaurants that walk away close to bardstown
展开
酒店回复: We're happy that you enjoyed your stay. Please come back and see us again!
4.0分
其他
展开
Clean and Convenient.
The facility was bright and inviting. Our room was clean and comfortable. We lost power in the middle of the night due to a terrible storm. No effort was made to let us know when it could be restored. When we checked in, we had to disturb the front desk clerk to help us. He was sitting outside on his phone.
展开
酒店回复: Good morning, Debbi,Thank you for leaving us feedback on your stay with us. I'm very sorry about the inconvenience you experienced with the power outage and then the issue with the desk. We will be addressing that with our staff so that this will not be an issue in the future. We do hope you come back and visit us again to seeing that this is not a normal occurrence here at Spark by Hilton. On behalf of all of us here at Spark, we wish you safe travels and hope you have a beautiful day.
1.0分
情侣出游
Toilet was broken and AC was terribly noisy when we told them at check out they really didn’t seem to concerned
展开
酒店回复: Thank you for leaving us feedback on your stay. We can assure you we absolutely take all and any concerns from our guest seriously and make sure to contact the appropriate members of staff to address all the issues that is brought to our attention. We do apologize for the inconvenience of the toilet issues and the AC noise. Hopefully you will come back to visit us again to see the improvements that we are making to ensure our guests have the best experience possible.
5.0分
情侣出游
展开
I never made it to stay here here but when ******* and Delta wouldn't help, the staff here went above and beyond, I was a basket case when i talked to Kelsey but she calmly talked me down, and took care of the unused booking in a matter of minutes. Every staff member I've talked to there was kind and helpful and it was extremely appreciated.
酒店回复: Thank you!
3.0分
家庭亲子
展开
Very disappointed in the breakfast bar! Boxed cereal, bagels, yogurt and hard boiled eggs…….no microwave in the room to heat something if you wanted to. Won’t stay in one of these again.
展开
酒店回复: I'm so sorry to see you did not enjoy your stay with us. We do have rooms with microwaves; they are only our suites unfortunately. We do appreciate you taking the time out of your busy schedule to leave us some feedback on your stay. We hope you will give us another chance to show you all the improvements and changes we are always making to better our guest experience.Have a beautiful day :)
4.0分
情侣出游
展开
The hotel was very clean. The staff were very nice and helpful. The room was very comfortable and bathroom very clean. We would stay here again. This was our first stay at a SPARK branded Hilton hotel. It is definitely no frills which is fine. But in Shepherdsville KY it was the most expensive hotel. I guess we expected a little more for the price. The internet kept going up and down during our stay but that was not the fault of the proprietor
总体满意，老了点，但还算干净
我感到很失望，房间里没有冰桶、玻璃杯、咖啡壶、微波炉，也没有小包的茶或咖啡。早上的早餐也很简陋，甚至连咖啡或麦片用的牛奶都没有。其他的希尔顿斯帕克斯酒店都有全套早餐。夜班前台接待员态度粗鲁，居然还在凌晨一点给我打电话。
Front desk check-in staff was very friendly but the computer system was having some issues so the check-in took longer than it should have
The room was extremely clean. I liked the personalized welcome message on the TV. The AC unit worked great and was not overly loud. I also found the shower and bathroom to be excellent. I was not impressed with the free breakfast.
Comfortable and clean hotel with many restaurants that walk away close to bardstown
Clean and Convenient.
The facility was bright and inviting. Our room was clean and comfortable. We lost power in the middle of the night due to a terrible storm. No effort was made to let us know when it could be restored. When we checked in, we had to disturb the front desk clerk to help us. He was sitting outside on his phone.
Toilet was broken and AC was terribly noisy when we told them at check out they really didn’t seem to concerned
I never made it to stay here here but when ******* and Delta wouldn't help, the staff here went above and beyond, I was a basket case when i talked to Kelsey but she calmly talked me down, and took care of the unused booking in a matter of minutes. Every staff member I've talked to there was kind and helpful and it was extremely appreciated.
Very disappointed in the breakfast bar! Boxed cereal, bagels, yogurt and hard boiled eggs…….no microwave in the room to heat something if you wanted to. Won’t stay in one of these again.
The hotel was very clean. The staff were very nice and helpful. The room was very comfortable and bathroom very clean. We would stay here again. This was our first stay at a SPARK branded Hilton hotel. It is definitely no frills which is fine. But in Shepherdsville KY it was the most expensive hotel. I guess we expected a little more for the price. The internet kept going up and down during our stay but that was not the fault of the proprietor