酒店回复: Estimada Wanda:Gracias por sus amables comentarios. Nos alegra saber que disfrutó de la limpieza del alojamiento y del excelente desayuno. Agradecemos su apoyo y esperamos darle la bienvenida nuevamente para una estancia placentera.Atentamente,Gerente del Hotel
5.0分
其他
原文
翻译提供方：Google
不
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酒店回复: Dear Guest,Thank you so much for the perfect score! We're thrilled to hear you had a great stay and hope to welcome you back soon.Sincerely, Hotel Manager
2.0分
家庭亲子
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The smell in the entrance and in the halls was absolutely disgusting. The rooms were not totally dirty, but still dirty. There was urine around where the toilet attaches to the ground. That was there before me or my son used the facility. The bedding had stains on everything. The pillow cases, the sheets, and the blanket. Thankfully, the rooms didn’t smell, but stained bedding is not acceptable. The halls and entry looked like a prison and are very dirty and smelly. The walls, the floors, the doors; everything is filthy. For $120.00 per night, this was grossly unacceptable. Hands down the worst hotel experience I have ever had. I travel a lot and stay in a lot of hotels. The room was maybe worth 20.00 per night. I will never stay at another Comfort Inn regardless of where my travels take me because of this experience. The only thing I liked about the hotel was the fact it was eight minutes away from Fort Gregg Adams and I was able to see my son.
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酒店回复: Dear Guest,We are truly sorry for the unacceptable experience you had during your stay. This falls far below the standards we strive to maintain. Your feedback has been shared with our management and housekeeping teams to address these issues immediately. We sincerely apologize for the discomfort and frustration caused.Sincerely, Hotel Manager
4.0分
其他
Room was very clean, AC was a bit warm and took awhile to cool the room down but once cool, it was fine.
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad you found the room very clean and appreciate your note about the AC—we’ll keep working to make it more comfortable right away.Sincerely, Hotel Manager
2.0分
其他
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There was no shower curtain or soaps in the shower. It took two phone calls to the front desk to get somebody to bring me a shower curtain an hour after arrival and after a long day of travel, all I wanted was a shower and to relax. The Wi-Fi password did not work which created a huge issue for the work I needed to get done. I called twice to the front desk and was put on hold for 45 minutes and then told to call back in a half an hour. Finally answered the phone and confirmed the Wi-Fi password, which still did not work very disappointed in my stay.
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酒店回复: Dear Guest,We sincerely apologize for the inconveniences you experienced during your stay. The delay in providing the shower essentials and the Wi-Fi issues are unacceptable, and we understand how frustrating this must have been after a long day of travel. Your feedback will be shared with our team to ensure these issues are addressed and prevented in the future.Sincerely, Hotel Manager
3.0分
家庭亲子
Staff was nice just kind of messy plus the AC was not doing the job in the room, the bed sheets felt sort of sticky.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you found our staff nice, but we apologize for the issues with cleanliness, the AC, and the bed sheets. Your comments have been shared with our housekeeping and maintenance teams to improve the guest experience.Sincerely, Hotel Manager
4.0分
商务出差
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Very nice rooms for the price everything worked as it should beds are comfortable laundry room was nice to have on site saved lots of time being able to do it onsite over all 4 out of 5 stars
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad you found the rooms comfortable, enjoyed the convenient on-site laundry, and had a smooth stay overall. We appreciate your 4-star rating!Sincerely, Hotel Manager
1.0分
其他
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Directed to use a side door of the property which is propped open with over flowing trash can and not secure. Tried to close it does not seem to lock at all. It should be a door that you need a hotel key to enter. Walked into our room and it had not been cleaned. Went back to the front desk to be assigned to a new one room. Went to find the breakfast room which appears to be a locked guest room? Guess we will see what that is about in the morning. Weird that breakfast is not in a central location near the lobby. So far not a typical experience for this hotel chain at all. Staff at front desk was polite and courteous. Had a good dinner at the restaurant on site which is not run by hotel chain.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered with the side entrance, room cleanliness, and breakfast setup. We’re glad to hear the front desk staff was polite and that you enjoyed dinner at the on-site restaurant. Your feedback is very important, and we’ll review these concerns to ensure a safer, cleaner, and more seamless experience for future guests.Sincerely, Hotel Manager
1.0分
其他
Not a great place to stay
Smelled very bad, it didn’t look like it was clean, the toilet seat was falling off, the tub wouldn’t drain.
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酒店回复: Dear Guest,We’re very sorry for the issues you experienced during your stay. Your feedback is important, and we’ll address these concerns to improve our property for future guests.Sincerely, Hotel Manager
我们四个人只给了两条毛巾，这点需要改进，除此之外，酒店还不错，我还会再来住的！！!
一切都很干净，早餐非常好。
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The smell in the entrance and in the halls was absolutely disgusting. The rooms were not totally dirty, but still dirty. There was urine around where the toilet attaches to the ground. That was there before me or my son used the facility. The bedding had stains on everything. The pillow cases, the sheets, and the blanket. Thankfully, the rooms didn’t smell, but stained bedding is not acceptable. The halls and entry looked like a prison and are very dirty and smelly. The walls, the floors, the doors; everything is filthy. For $120.00 per night, this was grossly unacceptable. Hands down the worst hotel experience I have ever had. I travel a lot and stay in a lot of hotels. The room was maybe worth 20.00 per night. I will never stay at another Comfort Inn regardless of where my travels take me because of this experience. The only thing I liked about the hotel was the fact it was eight minutes away from Fort Gregg Adams and I was able to see my son.
Room was very clean, AC was a bit warm and took awhile to cool the room down but once cool, it was fine.
There was no shower curtain or soaps in the shower. It took two phone calls to the front desk to get somebody to bring me a shower curtain an hour after arrival and after a long day of travel, all I wanted was a shower and to relax. The Wi-Fi password did not work which created a huge issue for the work I needed to get done. I called twice to the front desk and was put on hold for 45 minutes and then told to call back in a half an hour. Finally answered the phone and confirmed the Wi-Fi password, which still did not work very disappointed in my stay.
Staff was nice just kind of messy plus the AC was not doing the job in the room, the bed sheets felt sort of sticky.
Very nice rooms for the price everything worked as it should beds are comfortable laundry room was nice to have on site saved lots of time being able to do it onsite over all 4 out of 5 stars
Directed to use a side door of the property which is propped open with over flowing trash can and not secure. Tried to close it does not seem to lock at all. It should be a door that you need a hotel key to enter. Walked into our room and it had not been cleaned. Went back to the front desk to be assigned to a new one room. Went to find the breakfast room which appears to be a locked guest room? Guess we will see what that is about in the morning. Weird that breakfast is not in a central location near the lobby. So far not a typical experience for this hotel chain at all. Staff at front desk was polite and courteous. Had a good dinner at the restaurant on site which is not run by hotel chain.
Not a great place to stay
Smelled very bad, it didn’t look like it was clean, the toilet seat was falling off, the tub wouldn’t drain.