The staff was fantastic!!!! The room was excellent!!! Breakfast a little questionable, But I would stay there again unquestionably!!
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酒店回复: Thank you so much for your wonderful 10/10 review! We’re thrilled to hear that you enjoyed your stay and that our fantastic staff and excellent rooms made a great impression. Your kind words truly mean a lot to our entire team.We appreciate your honest feedback regarding breakfast and will be taking a closer look to ensure we improve that experience for our guests.It’s great to know you would stay with us again, and we can’t wait to welcome you back on your next visit to Longview/Kelso!Warm regards,Betty WilsonGeneral ManagerQuality Inn & Suites-Longview/Kelso
5.0分
商务出差
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My say was very smooth, except for a very
loud adjacent bathroom (room 208) Tenant apparently was running water into the bathtub, for a long time. I tried to turn up the volume on my TV, but the contoller did not work.
Shutting my bathroom door helped some, to reduce the noise. It finally stopped after about 15 -20 minutes.
Pool was not heated and vending machines out of order, or not there.
The rest of the night was quite. At 7:45. the breakfast person was overloaded trying to keep up with the demand. Hot items were depleted and coffee was empty.
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酒店回复: Thank you for staying with us and for sharing such detailed feedback. I’m glad to hear that most of your stay went smoothly, but I’m truly sorry for the issues you ran into.The noise from the adjacent bathroom and the TV controller not working must have been frustrating, especially when you were trying to relax. I appreciate you letting us know, and I’ll have our maintenance team check on both items right away.I also wanted to clarify a couple of things for future stays: our pool is heated and kept at about 86 degrees. I’m sorry if it didn’t feel warm enough during your visit. Additionally, our vending machines are located on the ground floor—easy to miss if you’re not familiar with the layout. We do have an ice machine on the second floor that is currently out of order, but the first-floor ice machine is working properly.Regarding breakfast, thank you for bringing the morning rush to our attention. Our breakfast attendant works hard, but we clearly needed more support that day. We’ll adjust staffing and preparation to prevent items from running out.I appreciate your honesty and patience, and I’m glad the rest of your night was quiet. We hope you’ll stay with us again so we can give you a smoother, more enjoyable experience from start to finish.Warm regards,Betty WilsonGeneral ManagerQuality Inn & Suites-Longview/Kelso
5.0分
其他
Staff were exceptionally courteous and the room was beautiful. This is our go to place when we stay in Longview. Wouldnt think of staying any other place.
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酒店回复: Thank you so much for your wonderful review! I’m thrilled to hear that our team made such a great impression and that you enjoyed your room. It truly means a lot to hear that we’re your go-to place when visiting Longview, we’re honored to be your choice.We look forward to welcoming you back on your next visit, and we’ll be here to make sure it’s just as exceptional as this stay!Warm regards,Betty WilsonGeneral ManagerQuality Inn & Suites Longview/Kelso
4.0分
家庭亲子
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The room was clean and comfortable.
Only complaint that really isnt something that can be fixed is the sounds of the neighbors water from the shower etc… are so loud that is kept walking me up.
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酒店回复: Thank you for taking the time to share your feedback and for giving us an 8/10. I’m glad to hear your room was clean and comfortable—that’s something we always aim for.I’m sorry about the noise from the neighboring water lines. I understand how disruptive that can be, especially when you’re trying to rest. While some building noises are tough to eliminate completely, we are looking into ways to help reduce how much carries between rooms.We appreciate you staying with us and hope you’ll consider returning so we can provide an even more restful experience next time.Warm regards,Betty WilsonGeneral ManagerQuality Inn & Suites-Longview/Kelso
3.0分
商务出差
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I slipped in the bathroom. No rubber bath mat . Hurt myself pretty good . The floor was so slippery. The bed was terrible. So hard. Probably won't stay there again
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酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to hear that you slipped and were hurt during your stay. Guest safety and comfort are very important to us.Please know that non-slip strips are installed in front of the bathtub, and a bath mat is also provided next to the tub for guest use. I’m sorry if these were overlooked during your stay. We will remind our housekeeping team to ensure these safety items are clearly visible and accessible for all guests.I also regret that the bed was not to your comfort preference. We understand that mattress firmness can vary by personal taste, and we’ll take your comments into consideration as we evaluate our guest rooms.Thank you again for your feedback, and we wish you all the best in your future travels.Kind regards,Betty WilsonGeneral ManagerQuality Inn & Suites – Longview/Kelso
超值汽车旅馆。每次来朗维尤，我都喜欢住在这里，这次的住宿体验也同样没有让我失望。员工很棒，房间舒适干净，价格也非常合理，还包含早餐。
没什么好说的。酒店不错，早餐不错，房间也不错，满足了我们的需求。就这些。
总体来说还可以，没有遮光帘，所以有很多光线照进来。淋浴喷头很弱。
伟大的
好的
The staff was fantastic!!!! The room was excellent!!! Breakfast a little questionable, But I would stay there again unquestionably!!
My say was very smooth, except for a very
loud adjacent bathroom (room 208) Tenant apparently was running water into the bathtub, for a long time. I tried to turn up the volume on my TV, but the contoller did not work.
Shutting my bathroom door helped some, to reduce the noise. It finally stopped after about 15 -20 minutes.
Pool was not heated and vending machines out of order, or not there.
The rest of the night was quite. At 7:45. the breakfast person was overloaded trying to keep up with the demand. Hot items were depleted and coffee was empty.
Staff were exceptionally courteous and the room was beautiful. This is our go to place when we stay in Longview. Wouldnt think of staying any other place.
The room was clean and comfortable.
Only complaint that really isnt something that can be fixed is the sounds of the neighbors water from the shower etc… are so loud that is kept walking me up.
I slipped in the bathroom. No rubber bath mat . Hurt myself pretty good . The floor was so slippery. The bed was terrible. So hard. Probably won't stay there again