This was by far the worst hotel experience I have ever had, and I travel six months out of the year. The staff here is beyond unprofessional and downright hostile. At check-in, the front desk clerk ignored me for nearly 20 minutes while arguing with his girlfriend on the phone, leaving me standing there like an inconvenience. Things only got worse. Despite already paying for my room, they attempted to charge me a second time. When I refused to be scammed, they actually threatened to call the police and made a scene outside my door, trying to kick me out of a room I had already paid for. The level of rudeness, intimidation, and incompetence is staggering. I’ve stayed in hotels all over the country and have never encountered such disrespectful treatment from staff. This place is a disgrace to the hospitality industry, and I would strongly warn anyone against booking here. Save yourself from this nightmare
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酒店回复: Dear Nick, Thank you for being our guest. We apologize for the issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please know that we will follow up regarding these matters to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management
1.0分
情侣出游
Very dirty, table has nasty stuff all over it, shower head had mold as well as black stuff all over the sink and tub.
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酒店回复: Dear Addison, Thank you for sharing your experience with us. We sincerely apologize for the condition of your accommodations, as the cleanliness concerns you described do not reflect the standards we strive to uphold. We understand how disappointing and uncomfortable this must have been, and we regret that your stay did not meet your expectations. Please be assured that your feedback has been shared with our team as we work diligently to enhance both our housekeeping and overall guest experience. We genuinely value your input and hope you will consider giving us another opportunity in the future to provide a stay that reflects our commitment to comfort, care, and quality.Sincerely,Hotel Management
3.0分
其他
Breakfast provides only tea., cofffee and oatmeal’s. It is not impressive. Also room 227 the shower head won’t hold. I’m not satisfied
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酒店回复: Dear Rosemary,Thank you for taking the time to share your impressions. We regret that the breakfast selection and the condition of your room did not meet expectations. Your feedback has been shared with our team so that both the dining setup and room maintenance can be reviewed more closely. We value every opportunity to improve and remain dedicated to creating a more comfortable and dependable experience for all who stay with us. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
1.0分
情侣出游
We wanted to stay / needed to stay a night after I had surgery, but they refused to take cash. When and why would a business refuse cash?
Never again.
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酒店回复: Dear Bryan,We're sorry for the experience you described, especially during such a difficult time for you. It is our hotel's policy not to accept cash as a form of payment. We require a card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we regret any confusion regarding this concern. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
1.0分
其他
They charged me twice in the name of security deposit. When I asked they said to talk to their general manager.
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酒店回复: Dear Puneeth,Thank you for your feedback. We understand how unexpected charges can be concerning and appreciate you bringing this to our attention. While certain procedures are in place for all guests, we understand the importance of clear communication. Your experience will be reviewed as we work to improve. We hope to welcome you again for a more seamless stay in the future.Sincerely,Hotel Management
5.0分
其他
Great service!!!
Needed accomidations during wife surgery. Greeted with a smile and energy. Very accommodating!!!!!!
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酒店回复: Dear Spencer, We are so glad our team could be there for you during such an important time. It is wonderful to hear that the warm welcome and support made a difference. At Extended Stay America, we strive to create a comfortable and caring environment, especially when it matters most. Thank you for your kind words—we’d be honored to welcome you back anytime you need a home away from home.Sincerely, Hotel Management
1.0分
其他
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Sirty
The room was filthy dirty and smelled terrible. There were black hand prints all over the bathroom door and food stuck to the table. The room also smelled very strongly of ****.
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酒店回复: Dear Guest, We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Sincerely,Hotel Management
1.0分
其他
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FILTHY
This was by far the worst hotel stay I have ever had. It was beyond disgusting…so much that I left property early and went somewhere else. It’s not even that the hotel is beyond run down but it was filthy… no excuse for filth!
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酒店回复: Dear Keith,Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience and that you had to leave early. Our hotel is committed to ensuring the cleanliness of all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
卫生：不错干净整洁
环境：离市区很远，适合在附近办事出差，进城差不多1个小时。安全性不错
服务：好
设施：一般 床品不行 睡不好 薄毯子 没有被子 ，天冷不得不开空调，空调很厉害厉害到我当烘干机用。但是真的是太干燥了 半个月没睡好
早餐：预包装食品小蛋糕和麦片，咖啡 没什么东西。
美好的。
Worst hotel in Colorado
This was by far the worst hotel experience I have ever had, and I travel six months out of the year. The staff here is beyond unprofessional and downright hostile. At check-in, the front desk clerk ignored me for nearly 20 minutes while arguing with his girlfriend on the phone, leaving me standing there like an inconvenience. Things only got worse. Despite already paying for my room, they attempted to charge me a second time. When I refused to be scammed, they actually threatened to call the police and made a scene outside my door, trying to kick me out of a room I had already paid for. The level of rudeness, intimidation, and incompetence is staggering. I’ve stayed in hotels all over the country and have never encountered such disrespectful treatment from staff. This place is a disgrace to the hospitality industry, and I would strongly warn anyone against booking here. Save yourself from this nightmare
Very dirty, table has nasty stuff all over it, shower head had mold as well as black stuff all over the sink and tub.
Breakfast provides only tea., cofffee and oatmeal’s. It is not impressive. Also room 227 the shower head won’t hold. I’m not satisfied
We wanted to stay / needed to stay a night after I had surgery, but they refused to take cash. When and why would a business refuse cash?
Never again.
They charged me twice in the name of security deposit. When I asked they said to talk to their general manager.
Great service!!!
Needed accomidations during wife surgery. Greeted with a smile and energy. Very accommodating!!!!!!
Sirty
The room was filthy dirty and smelled terrible. There were black hand prints all over the bathroom door and food stuck to the table. The room also smelled very strongly of ****.
FILTHY
This was by far the worst hotel stay I have ever had. It was beyond disgusting…so much that I left property early and went somewhere else. It’s not even that the hotel is beyond run down but it was filthy… no excuse for filth!