Pretty bad hotel. We were put in room 101, which is a non-smoking room, but it smells so badly of cigarettes and you can especially tell in the bathroom. The bathroom has cracked walls and black stuff in the cracks. I don't even think the room is cleaned unless its visibly soiled. Tub was dirty. There are brown stains on the bed under and on the sheets. The door doesn't have a proper seal, so there is a crack that you can see through into the room on the edge. Hard water. Staff and breakfast was ok.
I don't understand how this hotel has a 9/10 rating. Room 101 was disgusting and not worth 100+ USD per night.
展开
酒店回复: Thank you for taking the time to share your feedback about your recent stay with us. We truly value your business and your satisfaction is very important to our team. Please accept our sincere apologies for not exceeding your expectations during your visit. Providing a positive experience is always our goal, and what you described is certainly not reflective of our usual standards.We take great pride in maintaining high levels of cleanliness and customer service, and your feedback will help us identify areas where we can improve. Rest assured, we are committed to making the necessary changes to ensure a better experience for our future guests.Thank you again for your review and for helping us improve.
5.0分
情侣出游
展开
Would have given 5 stars on facilities, but gave 4 only due to two small issues. One, the treadmill in fitness center was broken and two, no way to turn on pool light (if there is one) for grandkids. With it getting dark earlier, pool lights would be helpful. Otherwise we always stay here when in town and service is always great with clean rooms.
展开
酒店回复: Thank you for taking the time to review your recent stay at our property. We greatly appreciate your repeat business and want you to know that your satisfaction is our priority. The feedback you left is genuinely valued. By sharing what you liked about your stay, and how we can improve, help us ensure that we offer exceptional experiences to both you and future guests. Again, thanks for the review. We hope to welcome you back again soon.
5.0分
其他
展开
Will Stay Again
This was the second time we stayed here and it was the same as before - clean, friendly staff, good breakfast, convenient and great price. We will stay again!
展开
酒店回复: Thank you for taking the time to share your thoughts about your recent stay with us. We truly appreciate your continued support and want you to know that your satisfaction is our top priority.Your feedback is incredibly valuable, as it helps us continue to improve and provide an exceptional experience for all our guests. We're grateful for your kind words and the trust you've placed in us by returning.We look forward to welcoming you back the next time you're in town.
5.0分
其他
Clean and nice
Very nice, quiet, and friendly hotel. Nice room that has all you need.
展开
酒店回复: Thank you taking the time to review your recent stay at our property. We greatly appreciate your business and want you to know that your satisfaction is our top priority. The feedback you left is highly valued. It helps us to continue to offer a great experience to future guests. Again, thanks for the nice review. We hope to see you again next time you are in our town.
5.0分
其他
The staff were all extremely friendly. Check in was a breeze and breakfast was great.
展开
酒店回复: Thank you for taking the time to review your recent stay at our property. We greatly appreciate your business and want you to know that your satisfaction is a priority. Your feedback is highly valued. It helps us to continue to offer a great experience to you and future guests. Again, thanks for the nice review. We hope to see you again soon.
4.0分
其他
展开
I like my room it was very clean. The only thing I didn’t like was that I could smell the cigarette smell on my pillows. I had a non-smoker room. I just didn’t like the cigarette stinch on the pillows.
展开
酒店回复: Thank you for taking the time to review your recent stay at our property. We greatly appreciate your business and want you to know that your satisfaction is a priority. The feedback you left is highly valued. It helps us to improve in the areas improvement is needed. Again, thanks for the review. We hope to see again the next time you are in our town.
5.0分
商务出差
展开
CAFE ATTENDENT REALLY CARES ABOUT YHE QUALITY OF THE BREKFAST. SHE HAND MAKES EVERYTHING AND HAS THE BEST BISQUIT GRAVY IVE EVER HAD. ACTUALLY PUTS MEAT IN HER GRAVY. AND COFFEE IS LEFT AVAILABLE ALL DAY, THEY WILL EVEN MAKE YOU A FRESH POT IF YOU WANT COFFEE AND THE CONTAINERS ARE EMPTY.
展开
酒店回复: Thank you for taking the time to review your recent stay at our property. We truly appreciate your business and want you to know that your satisfaction is our top priority. Your feedback is genuinely valued, as it helps us continue to provide a great experience for all our guests.Thanks again for your kind review. We hope to welcome you back the next time you're in the area.
5.0分
其他
展开
Highly Recommend!
We requested an early check-in and appreciated the staff working so hard to allow it. Everything was wonderful, other than the ice machines being out of order.
展开
酒店回复: Thank you for taking the time to share your recent experience at our property. We truly appreciate your business and want you to know that your satisfaction is our top priority. Your feedback is invaluable to us as it helps improve our services and ensures a great experience for future guests. We’re delighted to hear that your stay was enjoyable. Thank you again for your kind review.
5.0分
其他
展开
I can’t recommend this hotel enough. My husband retired from the Army recently. We needed a room off and on for several weeks. Not only for us but for out of town guests. SureStay was amazing. We stayed in 3 different rooms. All were comfortable and very clean. The property is clean and quiet. Right next door is an amazing restaurant. It is one of the best stays we have ever had. The only thing that could use a bit of improvement is their breakfast offerings. It is basic and good, but a few more choices would be nice. But that is small in comparison to everything else that is amazing about this property.
展开
酒店回复: Thank you for taking the time to review your most recent stay at our property. We truly appreciate your continued business, and want you to know that your satisfaction is our highest priority.Your feedback is genuinely valued. It helps us improve and ensure future guests have an excellent experience as well. My team and I sincerely appreciate your kind words, and we’re glad to know you enjoyed your stay.We hope to welcome you back if your travels bring you to our town again.
5.0分
其他
Great place to stay
GREAT PLACE TO STAY EXTREMELY CLEAN NICE POOL AND HOT TUB. THE BREAKFAST WAS GREAT. STAFF VERY NICE. WILL DEFINITELY BE BACK
展开
酒店回复: Thank you for reviewing your recent stay at our property. We truly appreciate your business, and your satisfaction is our top priority. Your feedback is genuinely valued. It helps us continue to deliver an exceptional experience for you and all our future guests.We're especially grateful for the kind words in your review. It means a great deal to our team, and we’re glad to know you enjoyed your stay. Thank you once again for review. We hope to welcome you back soon.
Pretty bad hotel. We were put in room 101, which is a non-smoking room, but it smells so badly of cigarettes and you can especially tell in the bathroom. The bathroom has cracked walls and black stuff in the cracks. I don't even think the room is cleaned unless its visibly soiled. Tub was dirty. There are brown stains on the bed under and on the sheets. The door doesn't have a proper seal, so there is a crack that you can see through into the room on the edge. Hard water. Staff and breakfast was ok.
I don't understand how this hotel has a 9/10 rating. Room 101 was disgusting and not worth 100+ USD per night.
Would have given 5 stars on facilities, but gave 4 only due to two small issues. One, the treadmill in fitness center was broken and two, no way to turn on pool light (if there is one) for grandkids. With it getting dark earlier, pool lights would be helpful. Otherwise we always stay here when in town and service is always great with clean rooms.
Will Stay Again
This was the second time we stayed here and it was the same as before - clean, friendly staff, good breakfast, convenient and great price. We will stay again!
Clean and nice
Very nice, quiet, and friendly hotel. Nice room that has all you need.
The staff were all extremely friendly. Check in was a breeze and breakfast was great.
I like my room it was very clean. The only thing I didn’t like was that I could smell the cigarette smell on my pillows. I had a non-smoker room. I just didn’t like the cigarette stinch on the pillows.
CAFE ATTENDENT REALLY CARES ABOUT YHE QUALITY OF THE BREKFAST. SHE HAND MAKES EVERYTHING AND HAS THE BEST BISQUIT GRAVY IVE EVER HAD. ACTUALLY PUTS MEAT IN HER GRAVY. AND COFFEE IS LEFT AVAILABLE ALL DAY, THEY WILL EVEN MAKE YOU A FRESH POT IF YOU WANT COFFEE AND THE CONTAINERS ARE EMPTY.
Highly Recommend!
We requested an early check-in and appreciated the staff working so hard to allow it. Everything was wonderful, other than the ice machines being out of order.
I can’t recommend this hotel enough. My husband retired from the Army recently. We needed a room off and on for several weeks. Not only for us but for out of town guests. SureStay was amazing. We stayed in 3 different rooms. All were comfortable and very clean. The property is clean and quiet. Right next door is an amazing restaurant. It is one of the best stays we have ever had. The only thing that could use a bit of improvement is their breakfast offerings. It is basic and good, but a few more choices would be nice. But that is small in comparison to everything else that is amazing about this property.
Great place to stay
GREAT PLACE TO STAY EXTREMELY CLEAN NICE POOL AND HOT TUB. THE BREAKFAST WAS GREAT. STAFF VERY NICE. WILL DEFINITELY BE BACK