I did not like that the hallway’s carpets were filthy and smelled bad. The property outside was dirty, not maintained.
The room was pretty clean but the chair and cabinet for the kitchen were old and not cared for. On cover under the sink was missing.
The oatmeal was stale. The sugar was hard stuck on the package. No human being deserves that.
The gentleman that checked me in was cordial, sweet and good mannered. The lady this morning was kind and sweet as well.
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酒店回复: Dear Guest, We sincerely apologize for the condition of the hallways, exterior property, and the issues you noted with the room furnishings and packaged amenities. Guest comfort, cleanliness, and attention to detail are our top priorities, and your observations have been shared with our housekeeping and maintenance teams for immediate corrective action. We are glad to hear that our front desk staff made a positive impression with their professionalism and kindness. Your feedback helps us improve, and we hope to welcome you back soon for a much better experience.Sincerely,Hotel Management
2.0分
家庭亲子
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In the cities for a hockey tournament and wanted somewhere close to the rink. Check in was fine but walking to the room smelt **** multiple times, elevator was filthy, beds were clean but the bathroom had super slow drains in The shower and sink, the exhaust fan was covered in dust, the TV only had one channel.
I found a different hotel for our ae one night.
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酒店回复: Dear Paula,We're glad check-in went smoothly and that the beds were in good condition. However, we regret the concerns you encountered throughout your stay, including odors in the hallways, maintenance issues in the bathroom, and limited TV access. These details make a big difference in comfort, and your feedback will be shared with our team so they can address these matters. We appreciate you giving us a try during your tournament weekend. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
1.0分
其他
******* let me rent the hotel when I arrived the hotel was sold out horrible experience
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酒店回复: Dear Dajaun, We sincerely apologize for the inconvenience you experienced, especially concerning your reservation. We understand that being informed of an overbooking situation and not being able to stay with us is extremely frustrating, and we deeply regret any distress this may have caused. Since your reservation was made through a third-party prepaid booking site, please direct any financial inquiries or billing concerns to them. They will be better equipped to assist you with the resolution. If you require any additional assistance, please do not hesitate to contact them directly. We hope you will consider giving us another opportunity to serve you better whenever your travels bring you back this way. Thank you once again for your feedback and for choosing us.Sincerely,Hotel Management
4.0分
家庭亲子
Breakfast was plain could’ve been better. Bed were good. Staff was definitely rude. Did not help at all when we need something
2.0分
情侣出游
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The floors were sticky and the shower was dirty. Although the room comes with a fridge, stovetop, and microwave, they will not provide you with pots, pans, plates/bowls, and utensils even though it is advertised that they will. The stovetop doesn't work very well either. Walls are thin and you can hear the doors shutting throughout the night. "Free breakfast" was very underwhelming with three items to choose from and bad coffee.
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酒店回复: Dear Amia,Thank you for sharing your experience. We appreciate your kind acknowledgment of certain features and are genuinely sorry for the disappointments you encountered during your stay. Your feedback helps us better understand where improvements are needed, and we are actively working to enhance both our offerings and overall guest comfort. We hope you will consider giving us another opportunity in the future to provide a more pleasant and accommodating visit.Sincerely,Hotel Management
3.0分
家庭亲子
There was nothing around this hotel except for Costco. No gas station or anything at this exit.
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酒店回复: Dear John,Thank you for sharing your feedback and for your positive remarks. We are glad you chose to stay with us and appreciate your perspective on the surrounding area. We apologize if the location did not fully meet your needs during this visit. Your comments help us better understand our guests' expectations. We hope to welcome you back in the future for a more convenient and enjoyable stay.Sincerely,Hotel Management
1.0分
其他
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Our room had a strong smell of Indian food, which made my daughter vomit. We requested a new room, but none were available. Since our previous hotel reservation was canceled, we had no other place to go, so we had to endure this for two nights. Additionally, the room was filthy, with stains everywhere. It was the worst hotel I have ever stayed in.
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酒店回复: Dear Nancy,Thank you for taking the time to share your experience. We sincerely apologize for the discomfort you and your daughter faced during your stay. Our goal is to provide a clean and comfortable environment for every guest, and we regret any oversight by our housekeeping team that contributed to your dissatisfaction. Your concerns will be addressed as we work to improve our cleanliness standards and overall guest experience. Your feedback is truly appreciated, and we hope to provide a more positive stay in the future.Sincerely,Hotel Management
2.0分
其他
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When I got there I was told I couldn't check in because the internet wasn't working. I pointed out that I had a reservation and needed the room, and the clerk did get us into one. It was the wrong kind (two doubles insteadof the two queens that I'd reserved), but for the first night it was adequate, so I took it, thinking we could fix it the next day, when the rest of our party was to arrive and it then wouldn't be adequate. This did not work at all, because the internet was still down, and they never call me when itvwaa back, as Ihad requested. We ended up having to find another place to say, at the last minute, which was quite disruptive to our family visit. The one guy tried, which was nice, and he helped me get out of the second night, which was nice. There was supposed to be some kind of breakfast, but there was nothing--not even weak coffee.
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酒店回复: Dear William, Thank you for sharing your experience with us. We sincerely apologize for the disruption and inconvenience you faced due to the technical issues and the room mismatch. While we appreciate your patience and the team member’s efforts to assist, we understand how frustrating it was, especially with your plans impacted. Your feedback highlights areas needing urgent attention, and we are committed to making meaningful improvements. We hope you’ll consider giving us another opportunity to provide a more reliable and comfortable stay in the future.Sincerely, Hotel Management
1.0分
家庭亲子
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Disgusting. Dust balls on tv, in corners on the ceiling. Floors were so sticky and covered with lint and dust. My husband had to do housekeeping’s job and wipe the floors with a wet washcloth to get rid of the stickiness. The faucet and shower head covered in rust and calcium. Bed sheets were stained, had what looked like blood on bed sheets. Bed were very uncomfortable. Cheap spring mattress. Loud guests talking and yelling in the hallway. We ran into another guest who was concerned because another guest( with his own room key) was able to enter his room. I wouldn’t complain but I paid too much to have these. Way overpriced.
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酒店回复: Dear Kong,Thank you for taking the time to share your experience. We are truly sorry to hear that your stay was so disappointing. What you described falls far below the standard we aim to provide, and we completely understand your frustration, especially given what you paid. While there are times when unexpected challenges arise, it’s our responsibility to ensure cleanliness, comfort, and a sense of security, and we regret falling short of the standard we aim to provide. Please know your feedback is being taken seriously and shared with our team as we work to make real improvements. We hope you’ll consider giving us another chance in the future to provide a stay that feels more thoughtful and well cared for.Sincerely,Hotel Management
这家酒店真是脏得不行！我和我丈夫穿着白袜子，结果离开的时候袜子都变黑了。床单也很脏，上面有三只看起来像虫子的东西，还有头发。电视也坏了。周六晚上值班的那位先生，上我们房间来看了看，结果完全不知道该怎么办。他走了之后就再也没回来。我丈夫又下楼去找他，他说他不记得我们住哪个房间了。墙上油漆都剥落了。房间的每个角落都很脏。
I did not like that the hallway’s carpets were filthy and smelled bad. The property outside was dirty, not maintained.
The room was pretty clean but the chair and cabinet for the kitchen were old and not cared for. On cover under the sink was missing.
The oatmeal was stale. The sugar was hard stuck on the package. No human being deserves that.
The gentleman that checked me in was cordial, sweet and good mannered. The lady this morning was kind and sweet as well.
In the cities for a hockey tournament and wanted somewhere close to the rink. Check in was fine but walking to the room smelt **** multiple times, elevator was filthy, beds were clean but the bathroom had super slow drains in The shower and sink, the exhaust fan was covered in dust, the TV only had one channel.
I found a different hotel for our ae one night.
******* let me rent the hotel when I arrived the hotel was sold out horrible experience
Breakfast was plain could’ve been better. Bed were good. Staff was definitely rude. Did not help at all when we need something
The floors were sticky and the shower was dirty. Although the room comes with a fridge, stovetop, and microwave, they will not provide you with pots, pans, plates/bowls, and utensils even though it is advertised that they will. The stovetop doesn't work very well either. Walls are thin and you can hear the doors shutting throughout the night. "Free breakfast" was very underwhelming with three items to choose from and bad coffee.
There was nothing around this hotel except for Costco. No gas station or anything at this exit.
Our room had a strong smell of Indian food, which made my daughter vomit. We requested a new room, but none were available. Since our previous hotel reservation was canceled, we had no other place to go, so we had to endure this for two nights. Additionally, the room was filthy, with stains everywhere. It was the worst hotel I have ever stayed in.
When I got there I was told I couldn't check in because the internet wasn't working. I pointed out that I had a reservation and needed the room, and the clerk did get us into one. It was the wrong kind (two doubles insteadof the two queens that I'd reserved), but for the first night it was adequate, so I took it, thinking we could fix it the next day, when the rest of our party was to arrive and it then wouldn't be adequate. This did not work at all, because the internet was still down, and they never call me when itvwaa back, as Ihad requested. We ended up having to find another place to say, at the last minute, which was quite disruptive to our family visit. The one guy tried, which was nice, and he helped me get out of the second night, which was nice. There was supposed to be some kind of breakfast, but there was nothing--not even weak coffee.
Disgusting. Dust balls on tv, in corners on the ceiling. Floors were so sticky and covered with lint and dust. My husband had to do housekeeping’s job and wipe the floors with a wet washcloth to get rid of the stickiness. The faucet and shower head covered in rust and calcium. Bed sheets were stained, had what looked like blood on bed sheets. Bed were very uncomfortable. Cheap spring mattress. Loud guests talking and yelling in the hallway. We ran into another guest who was concerned because another guest( with his own room key) was able to enter his room. I wouldn’t complain but I paid too much to have these. Way overpriced.