In the cities for a hockey tournament and wanted somewhere close to the rink. Check in was fine but walking to the room smelt **** multiple times, elevator was filthy, beds were clean but the bathroom had super slow drains in The shower and sink, the exhaust fan was covered in dust, the TV only had one channel.
I found a different hotel for our ae one night.
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酒店回复: Dear Paula,We're glad check-in went smoothly and that the beds were in good condition. However, we regret the concerns you encountered throughout your stay, including odors in the hallways, maintenance issues in the bathroom, and limited TV access. These details make a big difference in comfort, and your feedback will be shared with our team so they can address these matters. We appreciate you giving us a try during your tournament weekend. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
2.0分
情侣出游
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The floors were sticky and the shower was dirty. Although the room comes with a fridge, stovetop, and microwave, they will not provide you with pots, pans, plates/bowls, and utensils even though it is advertised that they will. The stovetop doesn't work very well either. Walls are thin and you can hear the doors shutting throughout the night. "Free breakfast" was very underwhelming with three items to choose from and bad coffee.
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酒店回复: Dear Amia,Thank you for sharing your experience. We appreciate your kind acknowledgment of certain features and are genuinely sorry for the disappointments you encountered during your stay. Your feedback helps us better understand where improvements are needed, and we are actively working to enhance both our offerings and overall guest comfort. We hope you will consider giving us another opportunity in the future to provide a more pleasant and accommodating visit.Sincerely,Hotel Management
3.0分
家庭亲子
There was nothing around this hotel except for Costco. No gas station or anything at this exit.
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酒店回复: Dear John,Thank you for sharing your feedback and for your positive remarks. We are glad you chose to stay with us and appreciate your perspective on the surrounding area. We apologize if the location did not fully meet your needs during this visit. Your comments help us better understand our guests' expectations. We hope to welcome you back in the future for a more convenient and enjoyable stay.Sincerely,Hotel Management
1.0分
其他
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Our room had a strong smell of Indian food, which made my daughter vomit. We requested a new room, but none were available. Since our previous hotel reservation was canceled, we had no other place to go, so we had to endure this for two nights. Additionally, the room was filthy, with stains everywhere. It was the worst hotel I have ever stayed in.
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酒店回复: Dear Nancy,Thank you for taking the time to share your experience. We sincerely apologize for the discomfort you and your daughter faced during your stay. Our goal is to provide a clean and comfortable environment for every guest, and we regret any oversight by our housekeeping team that contributed to your dissatisfaction. Your concerns will be addressed as we work to improve our cleanliness standards and overall guest experience. Your feedback is truly appreciated, and we hope to provide a more positive stay in the future.Sincerely,Hotel Management
2.0分
其他
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When I got there I was told I couldn't check in because the internet wasn't working. I pointed out that I had a reservation and needed the room, and the clerk did get us into one. It was the wrong kind (two doubles insteadof the two queens that I'd reserved), but for the first night it was adequate, so I took it, thinking we could fix it the next day, when the rest of our party was to arrive and it then wouldn't be adequate. This did not work at all, because the internet was still down, and they never call me when itvwaa back, as Ihad requested. We ended up having to find another place to say, at the last minute, which was quite disruptive to our family visit. The one guy tried, which was nice, and he helped me get out of the second night, which was nice. There was supposed to be some kind of breakfast, but there was nothing--not even weak coffee.
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酒店回复: Dear William, Thank you for sharing your experience with us. We sincerely apologize for the disruption and inconvenience you faced due to the technical issues and the room mismatch. While we appreciate your patience and the team member’s efforts to assist, we understand how frustrating it was, especially with your plans impacted. Your feedback highlights areas needing urgent attention, and we are committed to making meaningful improvements. We hope you’ll consider giving us another opportunity to provide a more reliable and comfortable stay in the future.Sincerely, Hotel Management
这家酒店真是脏得不行！我和我丈夫穿着白袜子，结果离开的时候袜子都变黑了。床单也很脏，上面有三只看起来像虫子的东西，还有头发。电视也坏了。周六晚上值班的那位先生，上我们房间来看了看，结果完全不知道该怎么办。他走了之后就再也没回来。我丈夫又下楼去找他，他说他不记得我们住哪个房间了。墙上油漆都剥落了。房间的每个角落都很脏。
我不喜欢走廊的地毯又脏又臭。房子外面也很脏，显然没有维护。
房间还算干净，但是厨房的椅子和橱柜都很旧，而且年久失修。水槽下面的盖子也丢了。
燕麦片都变质了。糖都硬得粘在包装上了。任何人都不应该吃到这种东西。
给我办理入住的那位先生热情友好，彬彬有礼。今天早上接待我的那位女士也很和蔼可亲。
走廊里气味难闻，房间的墙壁也脏得令人作呕。我们最后离开了，没有在那里住下去。
*******让我预订酒店，结果我到的时候酒店已经客满了，真是糟糕的经历。
早餐很普通，本可以做得更好。床很舒服。员工态度非常恶劣，我们需要帮忙的时候他们完全不理睬。
In the cities for a hockey tournament and wanted somewhere close to the rink. Check in was fine but walking to the room smelt **** multiple times, elevator was filthy, beds were clean but the bathroom had super slow drains in The shower and sink, the exhaust fan was covered in dust, the TV only had one channel.
I found a different hotel for our ae one night.
The floors were sticky and the shower was dirty. Although the room comes with a fridge, stovetop, and microwave, they will not provide you with pots, pans, plates/bowls, and utensils even though it is advertised that they will. The stovetop doesn't work very well either. Walls are thin and you can hear the doors shutting throughout the night. "Free breakfast" was very underwhelming with three items to choose from and bad coffee.
There was nothing around this hotel except for Costco. No gas station or anything at this exit.
Our room had a strong smell of Indian food, which made my daughter vomit. We requested a new room, but none were available. Since our previous hotel reservation was canceled, we had no other place to go, so we had to endure this for two nights. Additionally, the room was filthy, with stains everywhere. It was the worst hotel I have ever stayed in.
When I got there I was told I couldn't check in because the internet wasn't working. I pointed out that I had a reservation and needed the room, and the clerk did get us into one. It was the wrong kind (two doubles insteadof the two queens that I'd reserved), but for the first night it was adequate, so I took it, thinking we could fix it the next day, when the rest of our party was to arrive and it then wouldn't be adequate. This did not work at all, because the internet was still down, and they never call me when itvwaa back, as Ihad requested. We ended up having to find another place to say, at the last minute, which was quite disruptive to our family visit. The one guy tried, which was nice, and he helped me get out of the second night, which was nice. There was supposed to be some kind of breakfast, but there was nothing--not even weak coffee.