酒店回复: Dear Gregory,Thank you for bringing your concerns to our attention. We sincerely apologize for the unacceptable condition of your room, particularly the cleanliness issues you encountered. It’s disappointing to hear that your daughter had a negative experience with the carpet, and we will address this with our housekeeping team to ensure such situations are rectified. We also regret that the breakfast options did not meet your expectations. Your feedback is valuable as we continually strive to improve our offerings for our guests. Regarding your refund, we understand how important this is to you, and we apologize for any delay in processing it. We appreciate your patience and understanding and hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Management Team
4.0分
家庭亲子
原文
翻译提供方：Google
不错，服务也不错，就是稍微有点破旧，不过住上几天还是可以的……
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酒店回复: Dear Gerardo,Thank you for your feedback. We’re glad to hear you found the service to be good and that the stay met your needs. We understand the property shows some wear, and we’re actively working on improvements to enhance our guests’ experience. We appreciate your stay and hope to welcome you back in the future.Best Regards,Management Team
4.0分
其他
原文
翻译提供方：Google
好的
2.0分
其他
Insufficient light, water drains and water supply is poor.
Broken furniture and bad smell in the room.
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酒店回复: Dear MD,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay, including insufficient lighting, poor water supply and drainage, broken furniture, and unpleasant odors. This is not the experience we strive to provide our guests. Your comments have been shared with our maintenance and housekeeping teams for immediate attention to address these concerns and improve room conditions.Sincerely,Management Team
1.0分
其他
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DON’T STAY HERE! We booked a group of rooms. The whole facility is in disrepair. The rooms were all damp and there was mold in some of the rooms. Some of the rooms had a very strong odor. They did move one room for us. The breakfast was not great. A few pieces of bread, some yogurt, & cereal. The only nice thing was the waffle maker.
We saw several staff members in our stay- most of them were kind. We weren’t the only ones with mild troubles. Another guest complained to us about the same issue.
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酒店回复: Dear David,We sincerely apologize for the issues you experienced during your stay. The concerns you described regarding room condition, odors, and breakfast offerings are unacceptable and do not reflect the standards we strive to maintain. We appreciate your feedback and have shared it with our housekeeping, maintenance, and management teams to ensure immediate review and corrective action. While we’re glad to hear that some of our staff were kind and accommodating, we understand that this does not fully resolve the problems you encountered.Sincerely,Management Team
1.0分
其他
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The floors were wet when we came in… The hotel representatives were nice, but they explained that was because of carpet cleaning… One room was changed, but the other room that they changed to was also wet… It was moldy and felt like mildew. Furniture items were broken in our room as well… The complementary breakfast was very limited.
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酒店回复: Dear David,Thank you for sharing your feedback. We sincerely apologize for the condition of your rooms and the discomfort you experienced with the damp carpets, musty smell, and broken furniture. While our team was working to complete carpet cleaning, we understand that this should not have impacted your stay in such a way, and we regret that the alternative room did not provide a better experience. We also apologize that our breakfast selection did not meet expectations. Your comments have been shared with our housekeeping, maintenance, and food service teams so that improvements can be made immediately.Sincerely,Management Team
5.0分
其他
Clean room, clean shower, water pressure was great, too. Comfortable bed and plenty of pillows. Would definitely stay again.
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酒店回复: Dear Andrew,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the cleanliness, comfortable bed, great water pressure, and plenty of pillows. We look forward to welcoming you back for another enjoyable stay.Best Regards,Management Team
5.0分
其他
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Good stay
Nice hotel in a nice area. The only negative is the breakfast is horrible. You get basically juice and waffles and that’s it. Not like the other locations I.e. Fayetteville is much better. Overall just a good stay.
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酒店回复: Dear Timothy,Thank you for sharing your experience with us. We’re glad you enjoyed your stay and our location. We appreciate your honest feedback regarding breakfast and will review our offerings to see where improvements can be made. We hope to welcome you back again.Best Regards,Management Team
1.0分
其他
A little run down and breakfast was a bust. You get what you pay for. Front desk was helpful and moved us to a new room. Would not stay again.
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酒店回复: Dear Matt,We’re sorry to hear your stay did not meet expectations. While we’re glad the front desk was helpful and accommodated your room change, we regret the issues you experienced with the property and breakfast. We appreciate your feedback and will review it with our team.Sincerely,Management Team
1.0分
情侣出游
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I would like a refund because I was never able to check in because online. It does not state that you must pay a deposit and it was $75. That was the same price as the room I would’ve went elsewhere.
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酒店回复: Dear Cristie,Thank you for your feedback. We're sorry to hear about your experience at check-in. The deposit requirement is a standard policy and should be noted during the booking process, though we understand how frustrating it can be if that information wasn't clearly communicated online. We recommend reaching out to the platform you booked through to discuss your refund request.Kind regards,Management Team
房间很脏，有一股难闻的味道，地毯很脏，女儿走路都有点赤脚，脚都黑了。我预订了两晚，最后取消了一晚，我仍在等待第二晚的退款，他们说他们会直接从我的信用卡上退款，我要求提供发票作为证据。唯一的早餐选择是麦片和华夫饼。
不错，服务也不错，就是稍微有点破旧，不过住上几天还是可以的……
好的
Insufficient light, water drains and water supply is poor.
Broken furniture and bad smell in the room.
DON’T STAY HERE! We booked a group of rooms. The whole facility is in disrepair. The rooms were all damp and there was mold in some of the rooms. Some of the rooms had a very strong odor. They did move one room for us. The breakfast was not great. A few pieces of bread, some yogurt, & cereal. The only nice thing was the waffle maker.
We saw several staff members in our stay- most of them were kind. We weren’t the only ones with mild troubles. Another guest complained to us about the same issue.
The floors were wet when we came in… The hotel representatives were nice, but they explained that was because of carpet cleaning… One room was changed, but the other room that they changed to was also wet… It was moldy and felt like mildew. Furniture items were broken in our room as well… The complementary breakfast was very limited.
Clean room, clean shower, water pressure was great, too. Comfortable bed and plenty of pillows. Would definitely stay again.
Good stay
Nice hotel in a nice area. The only negative is the breakfast is horrible. You get basically juice and waffles and that’s it. Not like the other locations I.e. Fayetteville is much better. Overall just a good stay.
A little run down and breakfast was a bust. You get what you pay for. Front desk was helpful and moved us to a new room. Would not stay again.
I would like a refund because I was never able to check in because online. It does not state that you must pay a deposit and it was $75. That was the same price as the room I would’ve went elsewhere.