酒店回复: Thank you for sharing your thoughts. It's disheartening to hear that the condition of the hotel and rooms did not meet your expectations. We continually strive to maintain and update our property to enhance guest experiences. Your remarks will help guide our future improvements. We hope for another chance to provide you with a better experience.Kind Regards,Regina LogsdonGeneral Manager
1.0分
家庭亲子
There was no toilet paper we arrived late, coffee maker didnt work, bath tub water was not running out properly dud let Regina the peoperty manager know
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酒店回复: I apologize for the inconveniences you encountered during your stay. It's disappointing to hear about the lack of toilet paper and the issues with the coffee maker and bathtub drainage. Our team strives to address such concerns promptly, and we regret these oversights. Your experience with us was not up to our usual standards. We are committed to making necessary improvements.Kind Regards,Regina LogsdonGeneral Manager
5.0分
其他
Excellent place to stay. Breakfast was great. We will definitely stay there again.
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酒店回复: Dear Mtizi,Thank you for your wonderful review. We're thrilled to hear you enjoyed your stay and appreciated our complimentary breakfast. It’s fantastic that you plan to visit us again. We look forward to welcoming you back soon.Kind Regards,Regina LogsdonGeneral Manager
4.0分
其他
Dirty carpet in halls.😟 Clean rooms.🙂 Ran out of Breakfast Food.😟 The staff who served my room (319) was very kind and helpful!!! 😇😇😇😇
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酒店回复: Thank you for taking the time to share your feedback. It's wonderful to hear that you found the rooms clean and our staff kind and helpful. We apologize for any inconvenience caused by the carpet in the hallways and the breakfast food running out. Our team is continuously working to improve our guest experience, and your insights are invaluable to us.Kind Regards,Regina Logsdon General Manager
3.0分
其他
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Questioned the quality of housekeeping. The shower curtain was clean, but torn in half half way down the middle. Wallpaper in bathroom was sliced and starting to peal back.
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酒店回复: Dear Monica,We appreciate you taking the time to share your experience. It's disappointing to hear about the issues you encountered with the shower curtain and bathroom wallpaper. Our team is actively working on enhancing our guests' experience, and feedback like yours is invaluable. Please be assured that your comments will be discussed with our housekeeping team to ensure similar situations are avoided in the future. Nevertheless, we strive to maintain high standards, and we hope to welcome you back to exceed your expectations.Kind Regards,Regina LogsdonGeneral Manager
5.0分
其他
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Our 2 day stay for Army ROTC cadet graduation was amazing, it’s a beautiful place!
The free breakfast was delicious with great options, the staff were all so welcoming and helpful! It’s restaurants and shopping!
There’s a nice mini golf place right next door.
I will definitely recommend it and stay here again!
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酒店回复: Dear Yolanda,Thank you for staying with us at Springhill Suites by Marriott Elizabethtown! We're glad that you enjoyed our delectable breakfast options and various amenities. Our team works diligently to provide every guest with a seamless and welcoming experience, so it is pleasing to hear of your satisfaction. Thank you for your perfect rating. It was our pleasure to host you, and we hope to welcome you back for another delightful stay!Kind Regards,Regina Logsdon General Manager
3.0分
其他
We didn’t have a fridge in our room! And the cabinet in the bathroom over the sink fell off. Could use some tlc!!
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酒店回复: Dear Ashley,Thank you for bringing these matters to our attention. We sincerely apologize for the inconvenience you experienced. Your feedback is important to us, and we are addressing the maintenance concerns you mentioned to ensure they are resolved right away. It is our hope you'll consider staying with us again for a much smoother and more comfortable experience. Kind Regards,Regina LogsdonGeneral Manager
5.0分
家庭亲子
Had an excellent breakfast bar. Very clean. Staff was very nice
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酒店回复: Dear Pamela,Thank you for your wonderful review! It's delightful to hear that you enjoyed our excellent breakfast bar and found our hotel very clean. Our team takes great pride in providing a friendly atmosphere, so knowing you appreciated their efforts makes us incredibly proud.Kind Regards,Regina LogsdonGeneral Manager
很好很不错
酒店非常干净，设施齐全。床上用品非常舒适，房间宽敞安静。
酒店和房间都显得有些老旧了。
There was no toilet paper we arrived late, coffee maker didnt work, bath tub water was not running out properly dud let Regina the peoperty manager know
Excellent place to stay. Breakfast was great. We will definitely stay there again.
Dirty carpet in halls.😟 Clean rooms.🙂 Ran out of Breakfast Food.😟 The staff who served my room (319) was very kind and helpful!!! 😇😇😇😇
Questioned the quality of housekeeping. The shower curtain was clean, but torn in half half way down the middle. Wallpaper in bathroom was sliced and starting to peal back.
Our 2 day stay for Army ROTC cadet graduation was amazing, it’s a beautiful place!
The free breakfast was delicious with great options, the staff were all so welcoming and helpful! It’s restaurants and shopping!
There’s a nice mini golf place right next door.
I will definitely recommend it and stay here again!
We didn’t have a fridge in our room! And the cabinet in the bathroom over the sink fell off. Could use some tlc!!
Had an excellent breakfast bar. Very clean. Staff was very nice