Everything was more than expected and made for a relaxing trip. Balcony ocean view made it special.
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酒店回复: We sincerely appreciate your choice to stay with us in Panama City Beach! It brings us great joy to know that our accommodations and service surpassed your expectations. We're thrilled you enjoyed the stunning balcony views. Thank you for selecting SpringHill Suites; we wholeheartedly invite you to visit us again soon!
3.0分
情侣出游
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staff and accommodation was fine but procedures required too much effort and time. Dining was on a strict schedule and coffee, and snacks wer available from third parties. Expected more from a $250 a night stay. Had not planned to go out to have a drink and dinner.
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酒店回复: We sincerely appreciate your choice of SpringHill Suites! It’s wonderful to hear you enjoyed our staff and accommodations. However, we are truly sorry that our amenities did not meet your expectations. Your feedback is invaluable to us and plays a crucial role in enhancing our guest experience. Thank you for sharing your thoughts, and we look forward to welcoming you back for a more enjoyable stay!
1.0分
家庭亲子
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Room was very dirty upon arrival. Advertised buffet breakfast and it wasn’t. Housekeeping was very poor service. Very limited option onsite. Best this about the pale is the Ocean View. Will not return.
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酒店回复: I sincerely apologize for the issues you encountered during your stay. It’s clear we fell short in delivering the quality experience you deserved. We are addressing these concerns with our team to ensure they are not repeated. Thank you for your feedback, and we hope to have another opportunity to meet your expectations in the future.
2.0分
其他
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Breakfast was fair,customer service was terrible, room was dirty, hotel was dirty, had to wait to check in bc room was not clean,had to call front desk to have room clean after check in and wait. Room smelled like smoke , and trash under beds shower amenities were cheap and nasty. My wife and i stayed after first opening it was great then. The quality of service has decreased to 1 star. We will not stay here again. Charged for parking . Went from 5star to 2.5 star. Truly a disappointment! No value just a flat rip off!
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酒店回复: I'm truly sorry to hear that you felt our accommodations didn’t meet your expectations and that you didn’t find good value during your stay. Your satisfaction is incredibly important to us, and it pains me to know that we didn’t make a positive impression. We genuinely appreciate your feedback as it helps us improve for future guests. Thank you for taking the time to share your thoughts with us.
3.0分
其他
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The girl working the coffee shop was very rude. She said she was too busy for me to even order a cup of coffee and she couldnt tell me how long until she could take my order. I am happy to wait...but id like a general idea of how long would i need to wait for just a coffee. The room itself was fine.
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酒店回复: Thank you for sharing your feedback. We're glad to hear you were satisfied with your room, but we're very sorry to learn about your experience in the cafe. this is not the level of service we strive to provide, and we'll address with with our team to ensure it doesn't happen again. We appreciate your comments and hope to have the opportunity to better serve you on your next visit.
这家酒店棒极了，就在沙滩边上，离很多餐馆、商店和酒吧都很近，步行或开车都能到！这家酒店非常适合家庭入住，尤其是那个超赞的泳池。我肯定会再来的！
爱死所有的Springhill Suites了💙 刚在这家漂亮的酒店度过了一个愉快的星期。泳池很美，景色也很棒。一定会再来的。
房间有蟑螂爬。酒店提供了早餐到10:00结束，但是孩子们下去吃9:20已经不再提供食物了，到了第一天晚上9:30就在酒店大堂用餐，我们点完食物就坐在那里等，谁知道后面他们直接拿打包盒给我们，说我们不可以在这里用餐，他们要下班了，我们说能不能很快吃完就走，他们说不行就要赶我们走，当时点菜的时候他也没跟我们说，不可以在这里用餐。他们的服务太糟糕了。还收了我们20%的小费。
地理位置绝佳，服务也很好
酒店地理位置绝佳，就在海滩边上。在餐厅俯瞰海湾享用早餐，景色美不胜收。
Everything was more than expected and made for a relaxing trip. Balcony ocean view made it special.
staff and accommodation was fine but procedures required too much effort and time. Dining was on a strict schedule and coffee, and snacks wer available from third parties. Expected more from a $250 a night stay. Had not planned to go out to have a drink and dinner.
Room was very dirty upon arrival. Advertised buffet breakfast and it wasn’t. Housekeeping was very poor service. Very limited option onsite. Best this about the pale is the Ocean View. Will not return.
Breakfast was fair,customer service was terrible, room was dirty, hotel was dirty, had to wait to check in bc room was not clean,had to call front desk to have room clean after check in and wait. Room smelled like smoke , and trash under beds shower amenities were cheap and nasty. My wife and i stayed after first opening it was great then. The quality of service has decreased to 1 star. We will not stay here again. Charged for parking . Went from 5star to 2.5 star. Truly a disappointment! No value just a flat rip off!
The girl working the coffee shop was very rude. She said she was too busy for me to even order a cup of coffee and she couldnt tell me how long until she could take my order. I am happy to wait...but id like a general idea of how long would i need to wait for just a coffee. The room itself was fine.