酒店回复: Thank you for sharing your feedback Don. We apologize for the unexpected check-in experience and appreciate having been able to build a relationship with you to know this isn't normal for us. We appreciate you bringing it to our attention and we look forward to seeing you again soon.
酒店回复: Thank you for the feedback Tom. You mentioned some of the great things that we are known for and something for us to focus on improving and I sincerely appreciate that. Hopefully on your next visit it will be all good feedback so you know we take your observations to heart.
酒店回复: Thank you for the review Ferria and I am pleased to see we earned a 5 star rating in your comments but lost some points for the pool temp overall. We keep the pool temp set at 85 degrees which is the ideal temperature to make sure the chlorine levels stay at the right levels. Moving the temp higher will cause the chlorine to dissipate faster than the system can keep up with based on the size of our indoor pool. I also must admit that I am in the "doesn't know" category when it comes to what happens in the middle of the night so I will try and reach out directly for some more information on that front. We appreciate you choosing our hotel and look forward to having the pleasure of hosting you again in the future when your travel brings you back to beautiful Lancaster County.
酒店回复: Thank you for the feedback Eboney. We are so sorry to have missed your refresh service and apologize for not correcting it when you reported it. We appreciate you bringing it to our attention so we can discuss it at our next daily huddle.
我们一家人经常旅行，但我很少写评论。这家酒店非常出色，其建造和设计都经过深思熟虑。服务和维护也都是一流的。
位置很方便，但早餐有待改善。
这家酒店的早餐不怎么样，别抱太大期望。不过，附近就有一家超市，你可以买到所有需要的物品。健身房附近也有饮水机，所以不用担心喝水的问题。
这家酒店难得的失误，我每年至少住三次。入住时被安排到一间没有打扫的房间。前台工作人员很快就解决了这个问题，所以我只因为一开始就发生了这种事而扣了一星。除此之外，在兰开斯特Residence Inn酒店的住宿体验一如既往地棒极了，没有遇到任何麻烦。
前台工作人员很棒。房间也很棒，但清洁度可以再高一点。工作日早餐结束得早，早上9点就结束了，8点半华夫饼就卖完了。地理位置优越。下次还会住这里。谢谢！
适合家庭入住的好地方。不过有一些小问题。地理位置优越，景色优美。房间宽敞。周日入住时迎接我们的那位先生非常棒。周二和周三前台的女士们都盯着手机，允许我们推行李车。几个小时没动静后，我们修好了问题（她们一直在打电话）。只有一部电梯正常运转。住宿很棒。大多数员工都很友好。
我们很喜欢这家酒店。它坐落在一座小山顶上，可以俯瞰周边地区。房间宽敞明亮。酒店设有游泳池和篝火坑。附近还有韦格曼斯超市。荷兰仙境和阿米什乡村都在附近。
这个地方五星级。但是泳池对我来说不够暖和。泳池限制9人，但实际上可以容纳更多人。另外，我住在209房间。凌晨2:50到4点之间，如果你不……你不……
我们住的是套房。房间非常干净舒适，房间里有我们所需的一切。房间设施齐全，非常宽敞。我强烈推荐这家汽车旅馆给所有人。
在我们入住的 3 个晚上，我们没有得到客房清洁服务。第二天，我们在前台要求提供客房清洁服务，但到了傍晚，房间仍然没有打扫。当我们提出要求并在退房时报告投诉时，前台工作人员没有提供帮助或回应。