酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about your experience with our front desk team and the condition of your linens. This is not the level of service or quality we strive to provide. Your comments have been shared with our management team so we can address these concerns directly and ensure this does not happen again. We truly appreciate you bringing this to our attention and hope you might consider giving us another opportunity to provide you with the warm, attentive service you should always expect from us.
酒店回复: Dear Alisha,Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered with your room, including the bed size discrepancy, Chromecast functionality, and bathroom communication. We also regret the delays and inconveniences with our valet service—this is certainly not the standard we aim to provide.Your feedback is extremely valuable, and we will review these concerns with our team to ensure improvements are made. We are very sorry that your stay did not meet expectations and appreciate you bringing these matters to our attention.Warm regards,Jordan LeeuwGuest Services Manager
酒店回复: Thank you for sharing your feedback. I’m very sorry to hear that outside noise disrupted your rest during your recent stay. Unfortunately, downtown events and vehicle noise can sometimes be unpredictable, but I understand how frustrating that must have been.We truly appreciate you taking the time to let us know and hope you’ll consider giving us another opportunity to provide a quieter and more relaxing stay.
4.0分
其他
原文
翻译提供方：Google
停车场的使用非常直观，一切都已明确告知。
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酒店回复: Dear Bruno,Thank you so much for your kind compliments and for choosing to stay with us. We're thrilled to hear that you enjoyed your experience, and we truly appreciate your feedback.It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.Warm regards,Jordan LeeuwGuest Services Manager
5.0分
家庭亲子
原文
翻译提供方：Google
房间很干净，早餐很美味，住得很舒服。
4.0分
其他
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Poop and hair
The front desk staff was amazing. I had hair all over my bed and there was a poop stain on the couch. The breakfast was awful. Even cheap hotels have better food. Dishes were sticky and dirty. The room looked nice and the bathroom/shower was beautiful.
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酒店回复: Thank you for taking the time to share your feedback. While we’re pleased to hear that our front desk team made a positive impression and that you enjoyed the look of your room and bathroom, we’re very sorry to learn about the cleanliness issues you experienced and that our breakfast did not meet your expectations. This is certainly not the standard we strive to uphold. Your comments have been shared with our housekeeping and food & beverage teams to ensure these concerns are addressed immediately. We appreciate your honest feedback and hope you’ll consider giving us another opportunity to provide you with a much-improved experience.
非常干净，床很舒服，就在体育场对面！肯定会再来的。
还可以吧，但入住和退房时前台都说要付费！
怎么会这样？！我完全不知道啊。
最后跟酒店管理层沟通后才发现，原来是前台工作人员不知道费用已经由第三方支付了，而且我的银行卡和旅行社的卡不一样。这让我感觉很糟糕，被他们折腾得够呛。
另外，房间正对着篮球场和公共街道，这几天是我旅行中最糟糕的日子，根本没法好好睡觉。
在印第安纳凯悦嘉轩酒店入住期间，办理入住手续简单又方便。谢谢。
没有经我同意和告知第二天没有整理清洁房间和浴室
一切始于前台，终于前台。一位接待员用手机跟我打招呼，我几乎要向她求助才能得到任何信息，但她一点也不在乎。之后我注意到，几乎每次经过前台时，他们都在玩手机。前台只有一位工作人员稍微有点帮助。床上用品和浴巾都散发着潮湿的气味。地理位置优越，这家现代化的酒店却因一些糟糕的员工而令人失望。
他们收取特大号床的费用，但实际的床是大号的。当我向他们反映情况时，他们没有采取任何措施来改善情况，而且沟通不畅，态度非常冷淡。床单上甚至写着是全尺寸/大号床，这证实了一切，但他们仍然与我争论。所以请记住，当您预订特大号床时，您会得到一张大号床。电视上的镀铬面板坏了。需要升级。非常不方便。我们唯一喜欢的是二楼的露台区。此外，代客泊车员把我的车停在前面的街道上超过一个小时。我下楼时，我的车仍然停在那里，我不得不去找他们停车。当我在深夜打电话叫车时，他们花了 2 个小时才把车开到前面。再也不来了。
外面的噪音太可怕了。工作人员告诉我们，那是发动机加速的声音，这在印第安纳州是合法的。汽车、卡车或摩托车的噪音听起来像是直线加速赛。噪音一直持续到凌晨4点。
停车场的使用非常直观，一切都已明确告知。
房间很干净，早餐很美味，住得很舒服。
Poop and hair
The front desk staff was amazing. I had hair all over my bed and there was a poop stain on the couch. The breakfast was awful. Even cheap hotels have better food. Dishes were sticky and dirty. The room looked nice and the bathroom/shower was beautiful.