酒店回复: Hello Kenneth, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will take it into consideration for future improvements. Our team is always working to enhance the guest experience.
2.0分
其他
Faculty was old, unkept and very dirty. Walking barefoot on carpet and stepping into bathtub resulted in black dirt in the tub. I wouldn’t stay here again.
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酒店回复: Hello Gary, We apologize for any inconvenience you experienced during your stay. Guest feedback is valuable, and we have shared your comments with the appropriate teams for further investigation. Thank you for bringing this to our attention.
3.0分
家庭亲子
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The staff that we encountered were all extremely helpful and polite. They are what made this stay a positive experience. On the flip side the water temperature in the shower was not very warm, The breakfast was sub par, the biscuits were cold and hard, the beagle was the same, and the eggs / omelettes were similar in nature.
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酒店回复: Hello Angela,We're glad to hear that you found our staff to be helpful and polite during your stay. We appreciate your feedback regarding the water temperature in the shower and the breakfast offerings. We will certainly share your comments with our team for further review and improvement. Thank you for bringing these matters to our attention.
1.0分
其他
The room was dirty, There was a random shoe under the bed, and when we asked at the counter for shampoo for the room they said they didn’t offer that.
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酒店回复: Hello Brian, We apologize for the inconvenience you experienced during your stay. Your feedback is important to us and will be shared with our team for improvement. For any future concerns, please feel free to reach out to our management team directly for further assistance.
5.0分
朋友出游
Very nice staff. Breakfast was a bit disappointing due to food not restocked after several people came in and got most all the items.
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酒店回复: Hello Betty,We appreciate your kind words about our staff. We will share your feedback regarding breakfast restocking with our team to improve our service for future guests. Thank you for bringing this to our attention and for staying with us.
5.0分
其他
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Nice place for a stopover
Lovely hotel, friendly staff, perfect for a stopover. Only downside were the pillows. They were half the size of regular pillows. It was a bit odd. Bed was comfy and the room was nice and big. Thanks.
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酒店回复: Hello Catherine,Thank you for your feedback! We are thrilled to hear you enjoyed our friendly staff and found the hotel perfect for your stopover. We appreciate your comments about the pillows and will share them with our team for future improvements. We hope to welcome you back again soon.
2.0分
商务出差
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The property had great space as far as the layout. However it was dated. The bathtub/shower looked dirty even though I assume it wasn't. It need to be replaced or painted. My colleague had bugs in her bed and had to be moved to another room. Furnishings haven't been updated since the 70s. You get what you pay for. I should have paid more.
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酒店回复: Hello Cathy, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
1.0分
其他
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Hall smelled like Pot and so did room. Could not stay with 18 month old, so had to cancel and find other accommodations. Also, no elevator and I am 79 with arthritis. Clerk was understanding, so I appreciated that. Now to see if I do get the refund promised.
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酒店回复: Hello Larry,We apologize for any inconvenience you experienced during your stay. Guest feedback is important to us, and we have shared your comments with the relevant teams for review. Should you have any further concerns regarding your refund, please reach out to our management team directly for assistance.
2.0分
其他
Windows were dirty, carpet was damaged, no bath soap provided. Breakfast was mediocre, no gravy for the biscuits, No eggs with the sausage etc.
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酒店回复: Dear Guest, We appreciate your feedback on your recent stay with us. Please know that we take all guest comments seriously to continually improve our services and facilities. Your concerns will be shared with the relevant departments for their review. We hope you will consider giving us another opportunity to exceed your expectations in the future.
1.0分
其他
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Blow up and rebuild
The room had a smell, nasty walls and dirty floors. The place is too old to take folks money making it look good online and once I am their coming from Alabama for a wedding. I was soooooo disappointed. For one night I stayed in the smelly room I did not use the shower/bath it was ugly
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酒店回复: Hello Sylvia, We apologize for the experience you had during your recent stay. We value your feedback and will address these concerns with our team. Guest satisfaction is our top priority, and we strive to ensure all rooms meet our guests' expectations. For any further assistance, please do not hesitate to reach out to our management team directly.
没有电梯
Faculty was old, unkept and very dirty. Walking barefoot on carpet and stepping into bathtub resulted in black dirt in the tub. I wouldn’t stay here again.
The staff that we encountered were all extremely helpful and polite. They are what made this stay a positive experience. On the flip side the water temperature in the shower was not very warm, The breakfast was sub par, the biscuits were cold and hard, the beagle was the same, and the eggs / omelettes were similar in nature.
The room was dirty, There was a random shoe under the bed, and when we asked at the counter for shampoo for the room they said they didn’t offer that.
Very nice staff. Breakfast was a bit disappointing due to food not restocked after several people came in and got most all the items.
Nice place for a stopover
Lovely hotel, friendly staff, perfect for a stopover. Only downside were the pillows. They were half the size of regular pillows. It was a bit odd. Bed was comfy and the room was nice and big. Thanks.
The property had great space as far as the layout. However it was dated. The bathtub/shower looked dirty even though I assume it wasn't. It need to be replaced or painted. My colleague had bugs in her bed and had to be moved to another room. Furnishings haven't been updated since the 70s. You get what you pay for. I should have paid more.
Hall smelled like Pot and so did room. Could not stay with 18 month old, so had to cancel and find other accommodations. Also, no elevator and I am 79 with arthritis. Clerk was understanding, so I appreciated that. Now to see if I do get the refund promised.
Windows were dirty, carpet was damaged, no bath soap provided. Breakfast was mediocre, no gravy for the biscuits, No eggs with the sausage etc.
Blow up and rebuild
The room had a smell, nasty walls and dirty floors. The place is too old to take folks money making it look good online and once I am their coming from Alabama for a wedding. I was soooooo disappointed. For one night I stayed in the smelly room I did not use the shower/bath it was ugly