Toilet valve was sticking and had to be manually triggered.
TV had a 1980's lack of definition in the flat screen.
Pool was not operational.
Parking was great, right in front of my door.
酒店回复: Thank you for staying with us.
2.0分
其他
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Unlucky 8
During check in, I use the check area rest room and noticed a roach quickly crawling to hide...that gave me pause from the beginning.
The web site offered late checkout, but the receptionist informed me that was not the case and see how the hotel was being manages...I rescinded that idea anyway.
I had to re-key the door key several times.
Bathtub had cigarette burns as if it was a smoker's room and I requested non-smokers.
Sheet/spread and comforter had what arrears to be cigarette burns through them.
Pool "Falsely" advertised with an awesome image and a great selling point for staying there, but not available.
Great location for food and access to Lancaster itself...This hotel has great possibilities!
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酒店回复: Dear Guest,Thank you for your detailed feedback. We sincerely apologize for the concerns you experienced during your stay — from cleanliness and room condition to misleading amenity information. What you described does not meet our standards, and we understand how disappointing that must have been, especially after seeing different expectations set online.The presence of pests, cigarette burns in a non-smoking room, and the inconvenience with your room key are all unacceptable, and we’re addressing these matters directly with our housekeeping and maintenance teams. We’re also reviewing our listing details to ensure the amenities, including the pool, are accurately represented across all platforms.On a positive note, we’re glad you found the location convenient and see the potential in the property — we do too. Your comments are valuable as we work toward the improvements our guests deserve.We appreciate your honesty and hope you might consider giving us another chance in the future.Sincerely, Hotel Manager
3.0分
商务出差
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Breakfast was very poor.
no selections, warm milk, one cereal. pool not operational, wifi slow and disconnects all the time.
Floor has not been scrubbed in a long time. Socks were soiled after not wearing shoes in room. Had to wear shoes continuously.
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酒店回复: Dear Guest,We’re very sorry to hear about the issues you experienced during your stay. Poor breakfast options, a non-operational pool, slow WiFi, and cleanliness concerns are unacceptable, and we apologize for the inconvenience. Your feedback is important and will be shared with the management team to address these problems promptly. Thank you for bringing this to our attention.Sincerely, Hotel Manager
2.0分
其他
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My stay at Super 8 Lancaster wasn't as good as I had hoped for. The reason why we booked this hotel was for the amminaty such as a working pool. When traveling with children they needed something to do while the adults prepared for the upcoming event. Needless to say they didn't have a working pool and there website showed a beautiful working pool. I inquired about the pool and all I got was an I'm sorry. Nevertheless I will not be staying at this hotel again anytime soon
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酒店回复: Dear Guest,Thank you for sharing your experience. We're truly sorry the pool was not available during your stay, especially when traveling with children. We understand how disappointing that must have been and apologize for any inconvenience caused. Your feedback is important, and we’ll work to ensure our amenities are accurately represented. We appreciate you giving us a try and hope to improve for future guests.Sincerely, Hotel Manager
3.0分
其他
Everything was great except the one front desk lady is very rude! All the rest were nice and stay was quiet.
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酒店回复: Dear Guest,Thank you for your feedback! We're glad to hear you enjoyed your stay and found it quiet. We apologize for your experience with the front desk staff and will address this issue. We appreciate your comments!Sincerely, Hotel Manager
5.0分
其他
I was surprised at the cleanliness of the room and bathroom and the staff was very nice
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酒店回复: Dear Guest,Thank you for your kind words! We're glad to hear you were pleasantly surprised by the cleanliness and that our staff made a great impression. We look forward to welcoming you back!Sincerely, Hotel Manager
5.0分
情侣出游
it was a nice stay until me and my bf had a neighbor who was throwing stuff at the walls and beating on hus girl bc he caught her cheating . overall nice stay .
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We're glad to hear you had a nice stay overall, but we sincerely apologize for the disturbance caused by your neighbors. Your comfort and safety are important to us, and we'll address this issue to ensure a better environment for our guests. We hope to welcome you back for a more peaceful visit!Sincerely, Hotel Manager
5.0分
商务出差
The front desk was really nice and breakfast had a decent selection, the room had burn holes in the blankets but I got a smoking room so that was expected
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酒店回复: Dear Guest,Thank you for your feedback! We're glad to hear you enjoyed our friendly front desk service and the breakfast selection. We appreciate your understanding regarding the smoking room and the condition of the blankets. Your comments will help us improve our accommodations. We hope to welcome you back for an even better stay!Sincerely, Hotel Manager
5.0分
其他
Always stay here when I come to Lancaster. Staff is very friendly and polite.
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酒店回复: Dear Guest,Thank you for your loyalty! We're thrilled to hear that you always choose to stay with us when visiting Lancaster and that you find our staff friendly and polite. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
2.0分
其他
Cigarette burns in bedding of a nonsmoking room.
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酒店回复: Dear Guest,Thank you for bringing this to our attention. We sincerely apologize for the cigarette burns in the bedding of your non-smoking room — this is not acceptable and does not reflect the standards we strive to maintain. We’ve addressed this with our housekeeping team to ensure it’s resolved and doesn’t happen again.We appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager
It's a Super 8....
Very friendly office staff.
Room was clean enough.
Toilet valve was sticking and had to be manually triggered.
TV had a 1980's lack of definition in the flat screen.
Pool was not operational.
Parking was great, right in front of my door.
Unlucky 8
During check in, I use the check area rest room and noticed a roach quickly crawling to hide...that gave me pause from the beginning.
The web site offered late checkout, but the receptionist informed me that was not the case and see how the hotel was being manages...I rescinded that idea anyway.
I had to re-key the door key several times.
Bathtub had cigarette burns as if it was a smoker's room and I requested non-smokers.
Sheet/spread and comforter had what arrears to be cigarette burns through them.
Pool "Falsely" advertised with an awesome image and a great selling point for staying there, but not available.
Great location for food and access to Lancaster itself...This hotel has great possibilities!
Breakfast was very poor.
no selections, warm milk, one cereal. pool not operational, wifi slow and disconnects all the time.
Floor has not been scrubbed in a long time. Socks were soiled after not wearing shoes in room. Had to wear shoes continuously.
My stay at Super 8 Lancaster wasn't as good as I had hoped for. The reason why we booked this hotel was for the amminaty such as a working pool. When traveling with children they needed something to do while the adults prepared for the upcoming event. Needless to say they didn't have a working pool and there website showed a beautiful working pool. I inquired about the pool and all I got was an I'm sorry. Nevertheless I will not be staying at this hotel again anytime soon
Everything was great except the one front desk lady is very rude! All the rest were nice and stay was quiet.
I was surprised at the cleanliness of the room and bathroom and the staff was very nice
it was a nice stay until me and my bf had a neighbor who was throwing stuff at the walls and beating on hus girl bc he caught her cheating . overall nice stay .
The front desk was really nice and breakfast had a decent selection, the room had burn holes in the blankets but I got a smoking room so that was expected
Always stay here when I come to Lancaster. Staff is very friendly and polite.
Cigarette burns in bedding of a nonsmoking room.