酒店回复: We are very sorry for your inconvenience and we are very sad that we couldn’t be able to make it up to you. Please do consider giving us a second chance to serve you with the very comfortable stay once again we are sorry and we’re taking the appropriate action to avoid the inconvenience for any future guest. We appreciate your business.
3.0分
其他
原文
翻译提供方：Google
一切都很旧、破旧。早餐不太愉快。但这是一个非常便宜的住宿，适合中途停留。
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酒店回复: Thank you for your feedback, we would like to accomidate in future and provide better experience soon.
2.0分
家庭亲子
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I would not stay here again, bathroom door had peeling paint and it look like it had been through a hurricane, beds wre full size with a sheet to cover yourself that should have been put on a twin size bed, bathtub had stains in it and was not cleaned properly, I had to go to office to ask for iron to use.
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酒店回复: We are very sorry to hear that all of our bed our queen size bed with the metal base . We do not have any twin size bedding, or the bed as far as for the ironing board , by the brand required we’re supposed to keep the ironing board and iron at the front desk for the Guest convenience. Now it’s optional service for the hotel. We do appreciate your business.
2.0分
其他
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Room had cockroaches. Paint was scraped. Bathroom tiles were dirty. Another traveling group was checked into the room next door at 3:30 AM and stood outside our door having conversation, moving luggage, and slamming doors for almost 30 minutes. Not exactly the fault of the front desk but I imagine another area of the facility wouldn’t be next door to an occupied room.
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酒店回复: We are very sorry for your inconvenience. We are very very busy. We didn’t have the one that day other side of the building. Really sorry that you have to put up with that noise. Make sure for your next day. We definitely will work on the paint job and check the bathroom tile to see what’s going on as far of your concern on the cockroaches. I will pass your concern to our Pest Control team. I’ve been continuously working every month so thank you so much you’re bringing another issue and we were happy to take care of that for you that we appreciate your business and hope you can spare giving us a second chance to serve in the future.
1.0分
家庭亲子
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The hotel was unacceptable, especially for someone with a handicap.It was not safe as all the doors opened up to the outside.There was a lot of people hanging around the courtyard late at night.Did not feel safe at
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酒店回复: First of all we would love to help you out if you had mention any issue during your stay. And our hotel room doors open inside the room not outside and we do not have a courtyard. Thank you so much for your feedback and hope you have a good day.
2.0分
其他
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Breakfast menu is extremely limited. There were sugar ants everywhere in the room, and we even saw some at breakfast. There was no shower curtain up in our shower, and there were smudges of brown stuff left on the wall of the room.
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酒店回复: Sorry for your inconvenience. We will definitely make it everything right by taking care every small thing and focus on cleaning, I really appreciate your business and hope you consider giving us a second chance to serve you .
1.0分
情侣出游
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We got in so late and were so tired, did not even carry anything inside (thankfully). Did not care about any amenities, just wanted sleep. Went to sleep with clothes on. Went potty in the middle of the night, and when I turned lights on in bathroom, bugs went running (roaches, not adults but babies). Needless to say, i did not go back to sleep and was ready to leave! Since we did not carry anything inside, nothing to lay eggs in, although I worried about anything on me. There was no way I would even think about eating breakfast or getting a cup of coffee. Told girl at front desk and she said sorry. Drove thru McDonalds drive thru across the street for coffee and biscuits. No, I would not recommend for even 1 night. We should have slept in our car across the street at Cracker Barrel.
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酒店回复: We are really sorry for your inconvenience. We passed your request to our pest control team. They came out and take care of the issues. I think the work you seen it unfortunately came from outside, which is we live in the lake so the pest control they describe the bug was not infected one or not the roaches it just a regular bug running in our area in the season please do consider giving us a second chance to serve you and we’ll make sure the season won’t affect you for your future stay we appreciate your business
2.0分
家庭亲子
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The room requires a thorough deep cleaning. Debris from the previous occupant was still present. Ants were prevalent around the bathroom sink. The paint and walls appeared damaged, resembling destruction caused by an animal. Requesting clean towels necessitated two attempts before delivery. Furthermore, the room phones were inoperable.
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酒店回复: Please note we do have the hurricane which is destroyed our area so bad we’re trying to cope with that and try to run it the best we can. I do understand the little bit here there little inconvenience for you but please we noted that every little things are taken care and it does take a time we please check your kind comments on our hotel and hopefully you do consider giving us a second chance so we can serve you. We do appreciate your business.
4.0分
情侣出游
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Staff was nice and friendly. Room was ok but there was dirt\junk on the floor next to the bed. Towels need to be replaced and there was a big palmetto bug in the shower the next morning when we left. Breakfast was ok but the milk was bad. They need to check it before putting it out in the morning.
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酒店回复: Thank you so much for bring out the issue. I know it was little inconvenience for you. We will definitely keep a good good care of it and.make sure Guest are stay happy doing their stay and more focusing on the little things we do appreciate your kind comments on our business and hopefully you give another chance to serve you. We really appreciate your business.
早餐非常糟糕，连橙汁和酸奶都没有。房间不太干净。一直能听到冲水声。
入住时服务还不错，尽管那位女士是新来的，也没人告诉她洗衣房在哪里。退房时遇到的另一位女士心情很不好。
这是我入住过的最令人恶心的酒店（我们没住，因为我们马上就退房了）。前门刮花，浴室门油漆剥落，天花板上有蜘蛛，水槽里的水龙头坏了，装饰条从墙上掉下来，角落看起来很脏，而且楼梯上总是有人跺脚。我绝对不会再住这里，也不会推荐这里。
一切都很旧、破旧。早餐不太愉快。但这是一个非常便宜的住宿，适合中途停留。
I would not stay here again, bathroom door had peeling paint and it look like it had been through a hurricane, beds wre full size with a sheet to cover yourself that should have been put on a twin size bed, bathtub had stains in it and was not cleaned properly, I had to go to office to ask for iron to use.
Room had cockroaches. Paint was scraped. Bathroom tiles were dirty. Another traveling group was checked into the room next door at 3:30 AM and stood outside our door having conversation, moving luggage, and slamming doors for almost 30 minutes. Not exactly the fault of the front desk but I imagine another area of the facility wouldn’t be next door to an occupied room.
The hotel was unacceptable, especially for someone with a handicap.It was not safe as all the doors opened up to the outside.There was a lot of people hanging around the courtyard late at night.Did not feel safe at
Breakfast menu is extremely limited. There were sugar ants everywhere in the room, and we even saw some at breakfast. There was no shower curtain up in our shower, and there were smudges of brown stuff left on the wall of the room.
We got in so late and were so tired, did not even carry anything inside (thankfully). Did not care about any amenities, just wanted sleep. Went to sleep with clothes on. Went potty in the middle of the night, and when I turned lights on in bathroom, bugs went running (roaches, not adults but babies). Needless to say, i did not go back to sleep and was ready to leave! Since we did not carry anything inside, nothing to lay eggs in, although I worried about anything on me. There was no way I would even think about eating breakfast or getting a cup of coffee. Told girl at front desk and she said sorry. Drove thru McDonalds drive thru across the street for coffee and biscuits. No, I would not recommend for even 1 night. We should have slept in our car across the street at Cracker Barrel.
The room requires a thorough deep cleaning. Debris from the previous occupant was still present. Ants were prevalent around the bathroom sink. The paint and walls appeared damaged, resembling destruction caused by an animal. Requesting clean towels necessitated two attempts before delivery. Furthermore, the room phones were inoperable.
Staff was nice and friendly. Room was ok but there was dirt\junk on the floor next to the bed. Towels need to be replaced and there was a big palmetto bug in the shower the next morning when we left. Breakfast was ok but the milk was bad. They need to check it before putting it out in the morning.