Room was in bad shape, floor damage near window, waterfall off the roof by my window, sink sprayed water sideways, first room smelled of smoke and it was the only handicap room..., electrical buzzing coming from outlet next to bed, microwave plug had to be put in just right to make connection, pillows were tiny and there were stains on the couch. Room 211 was smokey and 209 had all the issues listed above. Hot tub was not working for the rest of the season due to renovations.
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酒店回复: Thank you for taking the time to share your experience. We are truly sorry to hear about the number of issues you encountered during your stay. This is far from the standard we strive to provide, and we understand how frustrating and disappointing this must have been.We sincerely apologize for the condition of the rooms you were assigned. The floor damage, water intrusion near the window, plumbing concerns, electrical issues, and the smoke odor you described are absolutely unacceptable. We also regret that the hot tub was unavailable due to ongoing renovations during your visit. Your feedback has been shared with our maintenance and housekeeping teams so we can address each of these concerns promptly and ensure they do not happen again.We appreciate you bringing these matters to our attention, and we would welcome the opportunity to make things right. If you are willing, please contact us directly so we can discuss your experience further and work on a resolution.Thank you again for your feedback, and we hope to have the chance to provide you with a much improved stay in the future.
3.0分
商务出差
Hotel was ok. They were remodeling when I was there so the hotel smelled of paint. My room had a weird smell.
5.0分
家庭亲子
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Stayed one night. Staff was friendly and helpful, room was huge and comfortable, breakfast was good. Property was clean and well kept. Ice machine didn't work but eh, small problem. Great stay.
5.0分
其他
Beautiful and kind workers
There could be a couple updates but overall it was beautiful.
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酒店回复: Thank you for your feedback! We're glad to hear you found the property beautiful overall. We also appreciate your comments regarding potential updates your input is valuable as we continue to make improvements. We hope to welcome you back again soon.
这个地方非常干净、安静，工作人员非常优秀、友好。
电梯坏了，而且因为是假期周末，所以会有很多乘客
住宿愉快
不错的选择，是的，我推荐它
一切都很完美，唯一看起来他们没有用吸尘器清理地板的东西是一样的，但只有这一点，其余的一切都很完美
推荐，很安静，干净
Room was in bad shape, floor damage near window, waterfall off the roof by my window, sink sprayed water sideways, first room smelled of smoke and it was the only handicap room..., electrical buzzing coming from outlet next to bed, microwave plug had to be put in just right to make connection, pillows were tiny and there were stains on the couch. Room 211 was smokey and 209 had all the issues listed above. Hot tub was not working for the rest of the season due to renovations.
Hotel was ok. They were remodeling when I was there so the hotel smelled of paint. My room had a weird smell.
Stayed one night. Staff was friendly and helpful, room was huge and comfortable, breakfast was good. Property was clean and well kept. Ice machine didn't work but eh, small problem. Great stay.
Beautiful and kind workers
There could be a couple updates but overall it was beautiful.