Stayed one night. Staff was friendly and helpful, room was huge and comfortable, breakfast was good. Property was clean and well kept. Ice machine didn't work but eh, small problem. Great stay.
5.0分
其他
Beautiful and kind workers
There could be a couple updates but overall it was beautiful.
展开
酒店回复: Thank you for your feedback! We're glad to hear you found the property beautiful overall. We also appreciate your comments regarding potential updates your input is valuable as we continue to make improvements. We hope to welcome you back again soon.
5.0分
家庭亲子
展开
Excellent staff. Check in ends at midnight. I called as we were still on the road and will not get there until way past midnight. They accomodated us and took that worry out of me and my family not having a place for the night after a long trip.
2.0分
商务出差
展开
Arrived to the property, was told that they were working on the hot water. The hot water should be restored by nighttime, no hot water still. Called downstairs and the manager stated that maintenance forgot to turn the water temperature back up that they would return to fix the problem. Woke up the next morning still no hot water. The hotel worker asked if the previous worker had offered to change rooms and he did not. The new worker did let me switch rooms so that I could shower and rest. So not the best first experience.
展开
酒店回复: Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay.Prior to your arrival, all guests were informed about the scheduled city maintenance, which had the potential to temporarily affect the hot water. When the issue continued and was brought to our attention, our General Manager personally visited your room and found that the hot water was functioning, though the shower dial may not have been turned fully to activate it. We understand how this may have caused confusion and frustration but happy we were able to resolve the issue. We’d also like to clarify that during your visit, our General Manager offered compensation as a gesture of goodwill for the inconvenience this caused.Your feedback is important to us, and we’re using it to improve our communication and service. We hope you’ll consider giving us another opportunity to provide the seamless experience we strive for. If you have any other questions or concerns, please reach out to the hotel anytime. 281-842-9200
这个地方非常干净、安静，工作人员非常优秀、友好。
电梯坏了，而且因为是假期周末，所以会有很多乘客
住宿愉快
不错的选择，是的，我推荐它
一切都很完美，唯一看起来他们没有用吸尘器清理地板的东西是一样的，但只有这一点，其余的一切都很完美
推荐，很安静，干净
Stayed one night. Staff was friendly and helpful, room was huge and comfortable, breakfast was good. Property was clean and well kept. Ice machine didn't work but eh, small problem. Great stay.
Beautiful and kind workers
There could be a couple updates but overall it was beautiful.
Excellent staff. Check in ends at midnight. I called as we were still on the road and will not get there until way past midnight. They accomodated us and took that worry out of me and my family not having a place for the night after a long trip.
Arrived to the property, was told that they were working on the hot water. The hot water should be restored by nighttime, no hot water still. Called downstairs and the manager stated that maintenance forgot to turn the water temperature back up that they would return to fix the problem. Woke up the next morning still no hot water. The hotel worker asked if the previous worker had offered to change rooms and he did not. The new worker did let me switch rooms so that I could shower and rest. So not the best first experience.