酒店回复: Dear Angel, We are appreciative you took the time to tell us about your experience at the Red Roof Inn La Marque and scoring us a perfect 5/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays and we are thrilled to have achieved that with your stay. It was a joy to read you liked our pool, super comfortable beds and our friendly staff. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Please know that we valued guest and we appreciate your business. Thank you again for your review. The staff and I would love to provide you with another stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

酒店回复: Estimado Rogelio,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn La Marque. Apreciamos sinceramente sus comentarios y lamentamos mucho que no haya quedado satisfecho con su experiencia, lo que resultó en su puntuación de 3/5. Usted indicó que no estaba satisfecho con el hecho de que la carretera estuviera en reparación. Sus comentarios son fundamentales mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes.Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

酒店回复: Dear PATRICIA,We take all reports of cleanliness and pests very seriously, and we apologize for any inconvenience you may have experienced during your stay. Our team works diligently to ensure that all of our rooms are thoroughly cleaned and inspected on a regular basis to prevent any pest infestations.Sincerely, Hotel Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn La Marque. We are disheartened to learn about the additional deposit issue and how it impacted your decision to stay with us. The deposit is to cover potential costs for damages, theft, or incidentals incurred by the guest during their stay, and it also serves as a security measure to confirm the reservation.Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist

酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn La Marque. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation regarding the deposit you mentioned.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ErikaRed Roof Management RediResponse Specialist