My Wife and I checked into this facility on Friday, September 12th. We had booked a three night stay to visit family. We immediately noticed the room, bathroom and refrigerator were filthy. The television was extremely difficult to operate, the room's furniture was loose or literally falling apart. There were no Kleenex or extra toilet paper. The next morning we discovered there was no typical hotel breakfast, only very stale muffins. The coffee machine was so difficult to operate that another guest had to pickup a phone and speak with someone because there was not anyone behind the front desk. We decided to move to another hotel in town and checked out at 10:00 am on Saturday, September 13th. We had to speak with a gentleman named Hash through a kiosk in the lobby. Again, no one at the front desk. Later in the day, I checked my credit card account and found several charges from Super 8. One night stay of $119.96 was charged twice. Then there was a charge for $234.87 and, another charge for $11,641.17. These bogus charges depleted our available credit and we had just started our vacation. I called the credit card company and had the bogus charges flagged for dispute but, again, our available credit was depleted. I called the local Super 8 and Hash answered. I explained the charges and with any extreme lax attitude, he said it was a mistake and would clear. I told him his “mistake” depleted our available credit but he did not care nor did he ever say he was sorry for the “mistake”. Because of this “mistake”, we contemplated returning home but family and friends encouraged us to continue with our vacation. On September 15th the charges were still pending so I called Wyndham and spoke with a Customer Care Representative. I explained the charges and the hardship they created but the young lady, whom had a difficult time grasping the English language, did not care whatsoever and informed me someone would contact me in about a week!!! Again, no apology rendered. On September 16th, I did get an email from a Super 8/Wyndham General manager named D.C. He gave something that vaguely resembled an apology and called the entire fiasco a “system decimal point error in the billing”. After a week, the charges did drop off and our credit card account was finally straight. Throughout this week, no one at Super 8 or their owner/manager Wyndham, attempted to assist in getting the charges off earlier nor did anyone show in remorse whatsoever as to the hardship that was placed upon us. I recommend that all steer clear from any Super 8 or any property owned or managed by Wyndham.
5.0分
情侣出游
Everyone very nice. Very clean. Always checking making sure we r ok for towels, etc. Would recommend...
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酒店回复: Thank you for your positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.
2.0分
其他
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Not the worst hotel I’ve stayed in but they better
Lobby full of people waiting to check in. Very slow. Poor maintenance and up keep. Had to find HDMI cable to get TV to work. Air conditioner not working. On of our rooms had blood stains like there may have been a fight.
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酒店回复: Thank you for your evaluation and feedback. We hope you will give us another opportunity to better serve you in the future.
2.0分
情侣出游
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The bed was great, room was clean but found several fleas during the night, hallway doors constantly slamming, A/C was very loud kicking off and on, walls seem paper thin could hear trucks starting up, room ventilation was bad, sheets felt wet from dampness in room. Remote battery was dead
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酒店回复: Thank you for your evaluation and feedback. We hope you will give us another opportunity to better serve you in the future.
4.0分
情侣出游
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Our stay was pleasant. We had multiple problems with the TV, but the staff was kind and helpful. We could see they were trying to stay on top of upkeep on the room as apparently they were refurbishing the bathroom, apparently as it wasn’t painted yet. But all was clean and tidy. The only disappointment was there was not any waffles or fresh fruit. The bananas were brown but the waffles are 8’s calling card. We have stayed in 8’s before and like the clean and quiet and the kindness from the staff. But no matter how small the eating area … they always had waffles. This had a nice large area but, no waffles. It was still our pick of places to stay. Thank you
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酒店回复: Thank you for your positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.
2.0分
其他
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The internet was very unreliable and in fact, the television would not turn off without unplugging it. The remote would only sporadically connect with the television. The room had a distinct odor. I'm not sure of what. There was an empty Cheetos package behind the nightstand and although I pointed it out to housekeeping, it never got picked up.
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酒店回复: We apologize your experience was anything less than completely satisfying. Housekeeping is a priority for us and we assure you that your experience was not our usual example of clean comfortable rooms. We hope you will give us another opportunity to exceed your expectations.
4.0分
其他
The shower head did not work properly because water was continually running somewhere behind the wall causing very low pressure.
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酒店回复: We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.
3.0分
家庭亲子
Room needs paint, paint is chipped from recliner rubbing the wall. Paint touch ups don’t match. A little effort would bring higher ratings.
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酒店回复: Dear Randee, Thank you for your evaluation and feedback. We hope you will give us another opportunity to better serve you in the future. Sincerely, D.C.Hotel Management
3.0分
其他
The property had no elevators and no carts to get your items to the stairs at least. Only one ice machine and it was on main level.
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酒店回复: Dear Patricia, Thank you for your evaluation and feedback. We hope you will give us another opportunity to better serve you in the future. Sincerely, D.C.Hotel Management
3.0分
其他
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Needs upgrade
Toilet did not flush correctly. Little to no hot water in bathroom sink.
Shower not correctly working.
Found crumbs and hair in the bed.
Lampshades broken.
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酒店回复: We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.
My Wife and I checked into this facility on Friday, September 12th. We had booked a three night stay to visit family. We immediately noticed the room, bathroom and refrigerator were filthy. The television was extremely difficult to operate, the room's furniture was loose or literally falling apart. There were no Kleenex or extra toilet paper. The next morning we discovered there was no typical hotel breakfast, only very stale muffins. The coffee machine was so difficult to operate that another guest had to pickup a phone and speak with someone because there was not anyone behind the front desk. We decided to move to another hotel in town and checked out at 10:00 am on Saturday, September 13th. We had to speak with a gentleman named Hash through a kiosk in the lobby. Again, no one at the front desk. Later in the day, I checked my credit card account and found several charges from Super 8. One night stay of $119.96 was charged twice. Then there was a charge for $234.87 and, another charge for $11,641.17. These bogus charges depleted our available credit and we had just started our vacation. I called the credit card company and had the bogus charges flagged for dispute but, again, our available credit was depleted. I called the local Super 8 and Hash answered. I explained the charges and with any extreme lax attitude, he said it was a mistake and would clear. I told him his “mistake” depleted our available credit but he did not care nor did he ever say he was sorry for the “mistake”. Because of this “mistake”, we contemplated returning home but family and friends encouraged us to continue with our vacation. On September 15th the charges were still pending so I called Wyndham and spoke with a Customer Care Representative. I explained the charges and the hardship they created but the young lady, whom had a difficult time grasping the English language, did not care whatsoever and informed me someone would contact me in about a week!!! Again, no apology rendered. On September 16th, I did get an email from a Super 8/Wyndham General manager named D.C. He gave something that vaguely resembled an apology and called the entire fiasco a “system decimal point error in the billing”. After a week, the charges did drop off and our credit card account was finally straight. Throughout this week, no one at Super 8 or their owner/manager Wyndham, attempted to assist in getting the charges off earlier nor did anyone show in remorse whatsoever as to the hardship that was placed upon us. I recommend that all steer clear from any Super 8 or any property owned or managed by Wyndham.
Everyone very nice. Very clean. Always checking making sure we r ok for towels, etc. Would recommend...
Not the worst hotel I’ve stayed in but they better
Lobby full of people waiting to check in. Very slow. Poor maintenance and up keep. Had to find HDMI cable to get TV to work. Air conditioner not working. On of our rooms had blood stains like there may have been a fight.
The bed was great, room was clean but found several fleas during the night, hallway doors constantly slamming, A/C was very loud kicking off and on, walls seem paper thin could hear trucks starting up, room ventilation was bad, sheets felt wet from dampness in room. Remote battery was dead
Our stay was pleasant. We had multiple problems with the TV, but the staff was kind and helpful. We could see they were trying to stay on top of upkeep on the room as apparently they were refurbishing the bathroom, apparently as it wasn’t painted yet. But all was clean and tidy. The only disappointment was there was not any waffles or fresh fruit. The bananas were brown but the waffles are 8’s calling card. We have stayed in 8’s before and like the clean and quiet and the kindness from the staff. But no matter how small the eating area … they always had waffles. This had a nice large area but, no waffles. It was still our pick of places to stay. Thank you
The internet was very unreliable and in fact, the television would not turn off without unplugging it. The remote would only sporadically connect with the television. The room had a distinct odor. I'm not sure of what. There was an empty Cheetos package behind the nightstand and although I pointed it out to housekeeping, it never got picked up.
The shower head did not work properly because water was continually running somewhere behind the wall causing very low pressure.
Room needs paint, paint is chipped from recliner rubbing the wall. Paint touch ups don’t match. A little effort would bring higher ratings.
The property had no elevators and no carts to get your items to the stairs at least. Only one ice machine and it was on main level.
Needs upgrade
Toilet did not flush correctly. Little to no hot water in bathroom sink.
Shower not correctly working.
Found crumbs and hair in the bed.
Lampshades broken.