酒店回复: ¡Muchísimas gracias por su amable comentario! Nos alegra enormemente saber que recibieron un trato excelente durante sus 9 noches con nosotros. Es un placer saber que el personal de limpieza fue atento y amable, y que disfrutaron del área de la piscina y del desayuno.Comentarios como el suyo nos motivan a seguir trabajando con dedicación para ofrecer siempre la mejor experiencia posible.Esperamos tener la oportunidad de recibirlos nuevamente muy pronto. ¡Gracias por elegirnos!
1.0分
家庭亲子
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I stayed at this hotel recently and at first glance the hotel and room looked fine but then I discovered roaches. This made it super uncomfortable. I hope management takes this seriously and addresses the pest control problems so future guests can have a better experience.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay. This is certainly not the standard we strive to maintain, and we take your comments very seriously. Please know that we have already contacted our pest control service to inspect and treat the affected area to ensure this issue is fully resolved. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a much more comfortable stay in the future.
4.0分
商务出差
Rooms were just okay but they were clean. Tiny elevator. Staff was nice. For the price it was worth it.
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酒店回复: Thank you for sharing your feedback! We’re glad to hear you found our rooms clean and our staff friendly. We appreciate your comments about the elevator and value your input as we look for ways to enhance the guest experience. We’re happy you found your stay to be worth the price and hope to welcome you back again soon!
1.0分
其他
Hot tub was not working and staff accused me of stealing I checked out a day early and was still charged
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酒店回复: Thank you for your feedback. We apologize for the inconvenience caused by the hot tub being out of service during your stay. It has since been repaired and is now fully operational.Regarding your early departure, our records show that your belongings remained in the room until your scheduled checkout date, and no formal checkout was completed at the front desk. This is why the full stay was charged.We also want to clarify that our team did not intend to accuse you of anything — a question was asked to clarify a situation, and we’re sorry if it came across otherwise. We value all our guests and appreciate your feedback, which helps us improve our service and communication.
5.0分
其他
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We’ll be back!
The staff at the front desk were wonderful and helpful. Breakfast was very good and well stocked. Pool heater wasn’t working while we were there. We only had housekeeping two times and they were not very thorough. Floors were not cleaned supplies not refilled.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay with us. We’re so pleased to hear that you enjoyed our breakfast and that our front desk team provided wonderful, helpful service — we’ll be sure to share your kind words with them.We do, however, sincerely apologize for the issues you experienced with the pool heater and the housekeeping service. That’s certainly not the level of care and attention we strive to provide. Your comments have been shared with our maintenance and housekeeping teams so we can address these concerns and ensure they don’t happen again.We truly appreciate your honest feedback, as it helps us improve for all our guests. We hope you’ll consider giving us another opportunity to provide you with a seamless stay in the future.
5.0分
其他
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Cozy stay for the night
We had a great stay, everything was good from the room being clean and nice to breakfast and checking out.
The only thing mentioned to the front desk was their toilet seem to have a pump issue since we could hear the water running during our stay.
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酒店回复: Thank you so much for your kind review! We're delighted to hear that you had a great stay and enjoyed the clean room, breakfast, and smooth check-out experience.We also appreciate you bringing the toilet issue to our attention — our maintenance team has since addressed and resolved the problem to ensure it doesn't affect future stays.We hope to welcome you back again soon!
5.0分
商务出差
Effortless stay
Good clean room, value for money
Reception desk was great when I arrived late after plane issues
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酒店回复: Thank you so much for your amazing 10/10 rating! We're thrilled to hear you had a great stay with us.Your kind feedback means a lot to our team, and we’re so glad we could meet your expectations. We hope to welcome you back again soon for another fantastic experience!
3.0分
商务出差
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This property is badly in need of an update. TVs did not have internet connection so forced to scroll through live channels. Despite the fact there were streaming apps such as Netflix, they required an internet connection to the TV which property said they didn’t have
Only 2 usb connections in room. One on each side of bed. One side didn’t work. Outlets on that side of bed didn’t work.
Breakfast was very poor. Property was generally clean and otherwise the room was fine.
Probably won’t stay there again.
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet expectations. We understand how important modern amenities like functional streaming services, accessible power outlets, and a satisfying breakfast are to our guests.Your comments regarding the TV connectivity, limited USB/outlet functionality, and breakfast quality have been shared with our management and maintenance teams for immediate review and improvement. While we’re glad to hear you found the property generally clean and the room acceptable, we know that’s only part of what makes for a great stay.We appreciate your honesty and hope you might consider giving us another opportunity in the future after we’ve made some updates.
3.0分
其他
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The location is great if you are traveling out of IAH. The room was clean but had a smell to it. The noice was horrible because it is close to the freeway 59/69. I had problems sleeping because of the noice. Maybe double pain windows would be helpful.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you found our location convenient for travel out of IAH and that you appreciated the cleanliness of the room.We're truly sorry to hear that noise from the freeway impacted your stay and sleep quality. Your comfort is very important to us, and we understand how challenging that can be. We appreciate your suggestion regarding double-pane windows — it's valuable input that we'll certainly consider as we look at ways to improve our guest experience.Thank you again for your comments, and we hope you'll consider giving us another opportunity in the future.
员工太棒了！前台的Jenifer非常乐于助人，早餐服务员和清洁人员都非常友好且细致。我还会再来的！
我们享受到了优质的服务，清洁人员非常友好周到。室内泳池区非常棒。早餐虽然简单，但还不错。我们住了九晚。至少我没有什么可抱怨的。
I stayed at this hotel recently and at first glance the hotel and room looked fine but then I discovered roaches. This made it super uncomfortable. I hope management takes this seriously and addresses the pest control problems so future guests can have a better experience.
Rooms were just okay but they were clean. Tiny elevator. Staff was nice. For the price it was worth it.
Hot tub was not working and staff accused me of stealing I checked out a day early and was still charged
We’ll be back!
The staff at the front desk were wonderful and helpful. Breakfast was very good and well stocked. Pool heater wasn’t working while we were there. We only had housekeeping two times and they were not very thorough. Floors were not cleaned supplies not refilled.
Cozy stay for the night
We had a great stay, everything was good from the room being clean and nice to breakfast and checking out.
The only thing mentioned to the front desk was their toilet seem to have a pump issue since we could hear the water running during our stay.
Effortless stay
Good clean room, value for money
Reception desk was great when I arrived late after plane issues
This property is badly in need of an update. TVs did not have internet connection so forced to scroll through live channels. Despite the fact there were streaming apps such as Netflix, they required an internet connection to the TV which property said they didn’t have
Only 2 usb connections in room. One on each side of bed. One side didn’t work. Outlets on that side of bed didn’t work.
Breakfast was very poor. Property was generally clean and otherwise the room was fine.
Probably won’t stay there again.
The location is great if you are traveling out of IAH. The room was clean but had a smell to it. The noice was horrible because it is close to the freeway 59/69. I had problems sleeping because of the noice. Maybe double pain windows would be helpful.