Room was very clean, staff was very friendly, breakfast was light but very good, room temp was perfect!
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酒店回复: Thank you for sharing your feedback with us! We’re delighted to hear that you enjoyed your stay and found the room clean, our staff friendly, and the breakfast satisfying. It’s also wonderful to know the room temperature was just right for you. We truly appreciate your kind words and hope to welcome you back again soon.
5.0分
其他
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Such a neat hotel in a great location. We really appreciated the view overlooking the town. Service was top notch and our room was very comfortable. I will definitely stay at this hotel and other Spark hotels.
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酒店回复: Thank you so much for your 10/10 rating of the Spark by Hilton Kimball. We hope that you will return to stay with us again soon.
3.0分
其他
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The location is great, easy on & off. Very disappointing that there was no fresh water to fill a water bottle on the way out the door or, a grab a go breakfast. Not everyone has the luxury of staying asleep until 6 a.m. or later.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that you found our location convenient, but we’re sorry to learn that aspects of your stay did not meet your expectations. We understand how important it is to have access to fresh water and early-morning options, especially for guests who start their day before 6 a.m.Your comments are valuable, and we will review them with our team as we look for ways to improve our amenities and better accommodate all guests. We appreciate you staying with us and hope to have the opportunity to provide you with a more satisfying experience in the future.
4.0分
情侣出游
Spacious room.
Comfortable bed.
Quiet doors.
Wanted to charge us $75 pet fee !!??
Orbitz states $15
Spark website states $20
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酒店回复: Thank you so much for your review of Spark by Hilton. We hope that you'll return to visit us again soon.
3.0分
其他
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Room was good. Staff very friendly and helpful. However, we were told breakfast started at 6:00 a.m. we came in at 7:00 a.m. and there was no food available and no staff in the dining area. It appeared no one had set it up yet.
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酒店回复: Thank you for your review. We are sorry about the mix up with the time due to us being central time and not eastern time. We hope that you will return and stay with us again.
5.0分
其他
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Breakfast could add some fruit, maybe a waffle maker. Overall, very clean, staff very friendly. A bit noisy from traffic outside our window but enjoyed our stay.
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酒店回复: Thank you for your positive review. We hope that you will return and stay with us again
5.0分
情侣出游
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A lot of litte "great things!".... soft towels, quiet heater, refrigerator. Hot shower more quiet than most. No hearing "flushes" at night. No noise from other rooms aside from other guests slamming doors and noisy walking through halls like elephant herd!
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酒店回复: Thank you for your positive review of Spark by Hilton Kimball. We truly appreciate it and hope that you will return. Michelle Castle, General Manager
5.0分
家庭亲子
Nice staff, clean room, breakfast with limited sitting and options if you come at popular hours
酒店回复: Thank you for your 10/10 rating.
1.0分
家庭亲子
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We woke up on the first morning to find someone attempting to open the door to our room. The safety lock was the only reason they did not gain access. I immediately went to the front desk and reported the incident and asked to review the electronic key log and the CCTV footage. The man there told me that managers had access to the security footage, and no manager would be on duty until Monday (this was Saturday). He told me that he would look into the key log and get back to me. That evening, no one had contacted me. I called the hotel, and the desk clerk told me that she would find a manager. A short time later, a man came on the line and told me the manager who had access to the CCTV footage could not be contacted but the person who accessed my room appeared to be a new housekeeper who "barely spoke English". Later that night, when we returned to the Spark by Hilton, I wanted to get names of the people I had talked to. I went to the desk and spoke with the clerk, who told me the names of the employees. We stayed that night but got no sleep. We were scheduled to stay another night but decided to leave and go to another hotel due to security concerns.
I was able to talk to the GM who admitted the staff was lying to me. She told me I could not see the CCTV, because the system was broken. I insisted on seeing the key log, but she stopped returning my emails. GM did approve a refund. DO NOT STAY HERE!!!
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酒店回复: Thank you for taking the time to share your experience. We are sincerely sorry for the distressing situation you described and the inconvenience it caused during your stay. The safety and comfort of our guests are our top priorities, and we take incidents of this nature extremely seriously.We regret that our communication fell short of expectations and that you did not receive timely or accurate information from our team. This is not reflective of the service standards we strive to uphold. Please be assured that we are actively addressing the concerns you raised, including reinforcing staff training, reviewing our security protocols, and ensuring proper access to key logs and surveillance systems.We are glad that our General Manager was able to connect with you and arrange a refund, but we understand that this does not undo the discomfort you experienced. Your feedback is invaluable and will help us improve to ensure this does not happen again.If you would like to discuss your experience further or if there is anything more we can do, please feel free to contact our management team directly. Thank you again for bringing this to our attention.
房间太小了，和我们预订的房型不一样。
Room was very clean, staff was very friendly, breakfast was light but very good, room temp was perfect!
Such a neat hotel in a great location. We really appreciated the view overlooking the town. Service was top notch and our room was very comfortable. I will definitely stay at this hotel and other Spark hotels.
The location is great, easy on & off. Very disappointing that there was no fresh water to fill a water bottle on the way out the door or, a grab a go breakfast. Not everyone has the luxury of staying asleep until 6 a.m. or later.
Spacious room.
Comfortable bed.
Quiet doors.
Wanted to charge us $75 pet fee !!??
Orbitz states $15
Spark website states $20
Room was good. Staff very friendly and helpful. However, we were told breakfast started at 6:00 a.m. we came in at 7:00 a.m. and there was no food available and no staff in the dining area. It appeared no one had set it up yet.
Breakfast could add some fruit, maybe a waffle maker. Overall, very clean, staff very friendly. A bit noisy from traffic outside our window but enjoyed our stay.
A lot of litte "great things!".... soft towels, quiet heater, refrigerator. Hot shower more quiet than most. No hearing "flushes" at night. No noise from other rooms aside from other guests slamming doors and noisy walking through halls like elephant herd!
Nice staff, clean room, breakfast with limited sitting and options if you come at popular hours
We woke up on the first morning to find someone attempting to open the door to our room. The safety lock was the only reason they did not gain access. I immediately went to the front desk and reported the incident and asked to review the electronic key log and the CCTV footage. The man there told me that managers had access to the security footage, and no manager would be on duty until Monday (this was Saturday). He told me that he would look into the key log and get back to me. That evening, no one had contacted me. I called the hotel, and the desk clerk told me that she would find a manager. A short time later, a man came on the line and told me the manager who had access to the CCTV footage could not be contacted but the person who accessed my room appeared to be a new housekeeper who "barely spoke English". Later that night, when we returned to the Spark by Hilton, I wanted to get names of the people I had talked to. I went to the desk and spoke with the clerk, who told me the names of the employees. We stayed that night but got no sleep. We were scheduled to stay another night but decided to leave and go to another hotel due to security concerns.
I was able to talk to the GM who admitted the staff was lying to me. She told me I could not see the CCTV, because the system was broken. I insisted on seeing the key log, but she stopped returning my emails. GM did approve a refund. DO NOT STAY HERE!!!