酒店回复: Dear magian_chen,Thank you very much for your detailed and thoughtful review. We are truly delighted to learn that you were very satisfied with your stay.It is wonderful to know that you found our facilities well-maintained, your room clean and tidy, and the environment spacious and suitable for business travel. Your kind comments regarding our enthusiastic and helpful staff are also greatly appreciated.We are especially pleased that you enjoyed the breakfast experience, from the fresh coconuts and takeaway coffee to the delicious bread and flavorful pho. Your positive feedback is a great encouragement to the entire team.We look forward to welcoming you back for another excellent stay in the near future.Warm regards,Thao DoQuality & Continuous Improvement Manager.

酒店回复: Dear Zhouyaoyao,Thank you very much for your generous rating and taking the time to share such a detailed review of your recent stay. We truly appreciate your candid feedback.We understand your comments regarding our location. As you noted, the hotel is situated in a developing business district near the new administrative area, which makes it particularly convenient for corporate travelers, including many guests from Korean companies. However, we fully recognize that for leisure travelers wishing to explore the Old Quarter and the Hoan Kiem Lake area, the commuting time of approximately 35-40 minutes by taxi may be less convenient. Your perspective is very helpful for future guests in selecting accommodation that best suits their travel purpose.We also regret any inconvenience you experienced with the elevator waiting time, especially given that the lobby is located on a high floor. Please rest assured that we continuously monitor our systems to improve operational efficiency and guest comfort.Regarding language assistance, we appreciate your observation and will continue strengthening our multilingual support to better serve guests from different markets.At the same time, we are grateful that you acknowledged the responsible support provided through your booking platform. While we are sorry that certain aspects of your stay did not fully meet your expectations, your feedback is invaluable in helping us refine our services.Thank you once again for sharing your experience. We hope to have the opportunity to welcome you back in the future, whether for business or leisure, and to provide a more seamless and satisfying stay.Warm regards,Thao DoQuality & Continuous Improvement Manager

酒店回复: Dear Valued Guest,Thank you very much for your marvelous 10/10 rating and taking the time to share your feedback following your recent stay with us.We appreciate your honest comments regarding the hotel’s location and overall condition. While we are situated in Hanoi’s new urban area, which offers a quieter and more business-oriented environment, we understand that this may feel slightly removed from the city’s historic center for some travelers.It is truly rewarding to know that our service left such a positive impression on you. We are especially pleased that you found our front desk team helpful, including the availability of Chinese-speaking staff to better assist our international guests.We are also delighted that you enjoyed dining at our restaurant and that the breakfast stood out as a highlight of your stay. Your kind words about the quality and taste of the food will certainly be shared with our culinary team.Thank you once again for your valuable feedback. We sincerely look forward to welcoming you back for another enjoyable experience in the future.Warm regards,Thao DoQuality & Continuous Improvement Manager

酒店回复: Dear Shanghaixin,We sincerely thank you for taking the time to share your highly valued 5-star review. We are truly honored that you selected InterContinental Hanoi Landmark72 after careful consideration, and we are delighted to learn that your stay with us exceeded your expectations. It is a pleasure to know that you enjoyed our breakfast offerings, appreciated the spaciousness and comfort of your room, and were satisfied with the quality of service provided by our team. Knowing that everyone had a pleasant and enjoyable stay is especially meaningful to us.We very much look forward to the pleasure of welcoming you back in the future.Warm regards,Thao DoQuality & Continuous Improvement Manager.

酒店回复: Dear valued guest, Thank you very much for taking the time to share your feedback. We’re truly grateful for your kind words about our service team — it’s wonderful to know that their warmth and professionalism left a positive impression.We’re genuinely sorry to hear that the surrounding environment and recent weather conditions affected your overall experience. We understand how unsettling it must have been to navigate through flooded roads, and we empathize with the impact it had on your travel mood.Your comments are important to us, and we appreciate your feedback. We respect your consideration of other options for future stays, and we hope that you’ll give us another opportunity to welcome you back and provide a more enjoyable experience.Warm regards,Thao DoQuality & Continuous Improvement Manager

酒店回复: Dear xwwwxxx,Thank you very much for your kind feedback.We are pleased to hear that you appreciated the 30% discount on dining during your stay, and that our facilities, cleanliness, environment, and service met your expectations. Your generous remarks are truly appreciated and serve as a great motivation for our team.At InterContinental Hanoi Landmark72, we are committed to delivering exceptional hospitality and creating memorable experiences for our guests. It is always rewarding to know that our efforts have contributed positively to your stay.We look forward to welcoming you back in the near future and providing you with another outstanding experience.Warm regards,Thao DoQuality & Continuous Improvement Manager

酒店回复: Dear valued guest, Thank you for taking the time to share your recent experience with us. We’re pleased to hear that you enjoyed the panoramic views from our 72nd floor and appreciated the variety and cultural inclusivity of our breakfast offerings — especially the Korean selections.We regret to learn that certain aspects of your stay did not meet expectations. Your comments regarding the condition of the bedding and bathrobe are concerning, and we sincerely apologize for any discomfort this may have caused. Please be assured that we have shared your feedback with our housekeeping team for immediate attention.We also understand your observations about the surrounding environment and the impact of recent weather conditions. While these external factors are beyond our control, we empathize with the inconvenience they may have caused during your visit.Your feedback is invaluable to us, and we appreciate your candid insights. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and comfortable experience.Warm regards,Thao DoQuality & Continuosu Improvement Manager

酒店回复: 尊敬的 MINJOO， 河内地标72洲际酒店向您致以诚挚的问候。 衷心感谢您周到细致的反馈。得知您的入住体验成为您旅程中难忘的回忆，我们深感荣幸。 您对 Dat 先生卓越服务和周到细致的评价对我们意义非凡。他无微不至的关怀和无微不至的关怀，确保您的安全和舒适，我们为此感到无比自豪。像您这样的故事体现了我们努力秉持的待客之道，您的认可将与 Dat 先生和全体团队分享，给予我们莫大的鼓励。 我们也很高兴听到您喜欢酒店的景色、自助餐以及整体服务体验。我们非常感谢您对我们菜肴的浓郁风味和员工的专业精神的评价——尤其是与其他酒店相比。 能够为如此积极而有意义的旅行体验做出贡献，是我们莫大的荣幸。再次感谢您慷慨的赞美和对我们酒店的大力推荐。我们期待不久的将来再次欢迎您，并与您共创更多美好回忆。 此致， Thao Do 质量与持续改进经理

酒店回复: 尊敬的宾客： 非常感谢您亲切的反馈。 我们很高兴您对我们的服务、客房设施和早餐感到满意。很高兴得知您房间的夜景为您的入住体验增添了乐趣。您下次来河内还会选择入住，这是对我们最大的赞美。 我们期待您的再次光临，并为您创造难忘的体验。 此致， Thao Do 质量与持续改进经理

酒店回复: Dear valued guest, Warm greetings from InterContinental Hanoi Landmark72.Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed your meal and found the 30% savings on food and beverage to be a valuable part of your stay.At InterContinental, we strive to offer not only exceptional service but also memorable dining experiences, and it’s wonderful to know that both met your expectations.We look forward to welcoming you back soon for more delicious moments and exclusive privileges.Warm regards,Thao DoQuality & Continuous Improvement Manager