酒店回复: Dear magian_chen,Thank you very much for your detailed and thoughtful review. We are truly delighted to learn that you were very satisfied with your stay.It is wonderful to know that you found our facilities well-maintained, your room clean and tidy, and the environment spacious and suitable for business travel. Your kind comments regarding our enthusiastic and helpful staff are also greatly appreciated.We are especially pleased that you enjoyed the breakfast experience, from the fresh coconuts and takeaway coffee to the delicious bread and flavorful pho. Your positive feedback is a great encouragement to the entire team.We look forward to welcoming you back for another excellent stay in the near future.Warm regards,Thao DoQuality & Continuous Improvement Manager.
酒店回复: Dear Zhouyaoyao,Thank you very much for your generous rating and taking the time to share such a detailed review of your recent stay. We truly appreciate your candid feedback.We understand your comments regarding our location. As you noted, the hotel is situated in a developing business district near the new administrative area, which makes it particularly convenient for corporate travelers, including many guests from Korean companies. However, we fully recognize that for leisure travelers wishing to explore the Old Quarter and the Hoan Kiem Lake area, the commuting time of approximately 35-40 minutes by taxi may be less convenient. Your perspective is very helpful for future guests in selecting accommodation that best suits their travel purpose.We also regret any inconvenience you experienced with the elevator waiting time, especially given that the lobby is located on a high floor. Please rest assured that we continuously monitor our systems to improve operational efficiency and guest comfort.Regarding language assistance, we appreciate your observation and will continue strengthening our multilingual support to better serve guests from different markets.At the same time, we are grateful that you acknowledged the responsible support provided through your booking platform. While we are sorry that certain aspects of your stay did not fully meet your expectations, your feedback is invaluable in helping us refine our services.Thank you once again for sharing your experience. We hope to have the opportunity to welcome you back in the future, whether for business or leisure, and to provide a more seamless and satisfying stay.Warm regards,Thao DoQuality & Continuous Improvement Manager
酒店回复: Dear Valued Guest,Thank you very much for your marvelous 10/10 rating and taking the time to share your feedback following your recent stay with us.We appreciate your honest comments regarding the hotel’s location and overall condition. While we are situated in Hanoi’s new urban area, which offers a quieter and more business-oriented environment, we understand that this may feel slightly removed from the city’s historic center for some travelers.It is truly rewarding to know that our service left such a positive impression on you. We are especially pleased that you found our front desk team helpful, including the availability of Chinese-speaking staff to better assist our international guests.We are also delighted that you enjoyed dining at our restaurant and that the breakfast stood out as a highlight of your stay. Your kind words about the quality and taste of the food will certainly be shared with our culinary team.Thank you once again for your valuable feedback. We sincerely look forward to welcoming you back for another enjoyable experience in the future.Warm regards,Thao DoQuality & Continuous Improvement Manager
酒店回复: Dear Shanghaixin,We sincerely thank you for taking the time to share your highly valued 5-star review. We are truly honored that you selected InterContinental Hanoi Landmark72 after careful consideration, and we are delighted to learn that your stay with us exceeded your expectations. It is a pleasure to know that you enjoyed our breakfast offerings, appreciated the spaciousness and comfort of your room, and were satisfied with the quality of service provided by our team. Knowing that everyone had a pleasant and enjoyable stay is especially meaningful to us.We very much look forward to the pleasure of welcoming you back in the future.Warm regards,Thao DoQuality & Continuous Improvement Manager.
酒店回复: Dear valued guest, Thank you very much for taking the time to share your feedback. We’re truly grateful for your kind words about our service team — it’s wonderful to know that their warmth and professionalism left a positive impression.We’re genuinely sorry to hear that the surrounding environment and recent weather conditions affected your overall experience. We understand how unsettling it must have been to navigate through flooded roads, and we empathize with the impact it had on your travel mood.Your comments are important to us, and we appreciate your feedback. We respect your consideration of other options for future stays, and we hope that you’ll give us another opportunity to welcome you back and provide a more enjoyable experience.Warm regards,Thao DoQuality & Continuous Improvement Manager
1人觉得有用
4.7分
甄选特大床房
商务出差
入住期间所有餐厅的每项餐饮账单可享受 30% 折扣(酒精饮料、客房内用餐和迷你吧物品除外:好
设施:好好好好好好好好好好
卫生:好好好好好好好好好好
环境:好好好好好好好好好好好好好好好好好好
服务:好好好好好好好好好好
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酒店回复: Dear xwwwxxx,Thank you very much for your kind feedback.We are pleased to hear that you appreciated the 30% discount on dining during your stay, and that our facilities, cleanliness, environment, and service met your expectations. Your generous remarks are truly appreciated and serve as a great motivation for our team.At InterContinental Hanoi Landmark72, we are committed to delivering exceptional hospitality and creating memorable experiences for our guests. It is always rewarding to know that our efforts have contributed positively to your stay.We look forward to welcoming you back in the near future and providing you with another outstanding experience.Warm regards,Thao DoQuality & Continuous Improvement Manager
酒店回复: Dear valued guest, Thank you for taking the time to share your recent experience with us. We’re pleased to hear that you enjoyed the panoramic views from our 72nd floor and appreciated the variety and cultural inclusivity of our breakfast offerings — especially the Korean selections.We regret to learn that certain aspects of your stay did not meet expectations. Your comments regarding the condition of the bedding and bathrobe are concerning, and we sincerely apologize for any discomfort this may have caused. Please be assured that we have shared your feedback with our housekeeping team for immediate attention.We also understand your observations about the surrounding environment and the impact of recent weather conditions. While these external factors are beyond our control, we empathize with the inconvenience they may have caused during your visit.Your feedback is invaluable to us, and we appreciate your candid insights. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and comfortable experience.Warm regards,Thao DoQuality & Continuosu Improvement Manager
酒店回复: Dear valued guest, Warm greetings from InterContinental Hanoi Landmark72.Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed your meal and found the 30% savings on food and beverage to be a valuable part of your stay.At InterContinental, we strive to offer not only exceptional service but also memorable dining experiences, and it’s wonderful to know that both met your expectations.We look forward to welcoming you back soon for more delicious moments and exclusive privileges.Warm regards,Thao DoQuality & Continuous Improvement Manager
设施:酒店设施保持的不错
卫生:房间干净整洁
环境:房间面积大,便商务
服务:工作人员服务热情
酒店的早餐不错,有新鲜的椰子,可以外带的咖啡,可口的面包,美味的河粉,我很满意👍
这个酒店的位置,有些像沈阳的西塔,只不过是新市府边上的西塔(韩国人聚居区,距离核心景点比较远,打车到还剑湖核心区约35~40分钟),入住客人基本上都是韩国人,酒店里遇到唯一一位能说点中文的,是退房时的韩国籍前台,边上没啥景点,好像就一个越南军事历史博物馆讲越战对抗美军那会儿。注意电梯非常慢,62楼的大堂,有时候想下楼去超市买点东西,想想那牛车一样速度的电梯直接劝退。另外5分服务好评是给携程的,携程在处理各种问题的时候还是很负责的。所以如果你只是来旅游的,不太推荐住在这里,除非你是到这边韩企出差的,旅游还是住在还剑湖周边更方便。
酒店有点微微老位置有点偏在河内的新城,但是服务态度非常好,前台有中文服务一点点酒店的餐厅不错,很好吃,尤其是早餐必须点赞
去河内之前犹豫了很久,到底要做哪个酒店,突然查到这个州际是当地最高的,而且价格还在接受范围之内就定了三天,结果没想到早餐特别好,房间也很大,服务也不错,大家都住得很开心!
服务较好,热情专业。但是酒店周围环境较差,有大片工地荒地,作为地标,不太符合地位。同时因为下过暴雨,排水很差。三面都水淹了15-50cm。汽车路过心惊胆战。行人电摩要下水推车。严重影响出游心情。下次考虑尝试万豪。
入住期间所有餐厅的每项餐饮账单可享受 30% 折扣(酒精饮料、客房内用餐和迷你吧物品除外:好
设施:好好好好好好好好好好
卫生:好好好好好好好好好好
环境:好好好好好好好好好好好好好好好好好好
服务:好好好好好好好好好好
河内最高楼,72楼景观不错,设施略显老旧,房间里被子和浴袍都是潮湿的感觉,早餐很丰富,韩国友好酒店,韩语标志很多,早餐还有辛拉面,泡菜,酱汤
非常感谢一楼的Dat先生,他是亲切友善的典范!
在他的帮助下,洲际酒店庆南店的服务达到了100分。
非常感谢他帮我提行李,更要感谢他的敏锐判断力,帮助我避开了一辆有问题的出租车。
在乘出租车之前,他特意提醒我区分了Grab的预订信息和我准备乘坐的出租车,让我得以安全抵达河内机场。
虽然酒店的景观也很不错,但坦白说,这次入住主要是为了商务。然而,酒店的服务态度和越南员工的机智周到,让我对这次入住非常非常满意。
自助餐虽然种类不算特别丰富,但味道却很有深度,也就是说,非常好吃。他们的厨艺真的很棒。
我希望更多人能了解这家酒店,它真的是我这次旅行中最好的酒店。
我非常想表扬他们,他们的服务质量非常高。特别是与同集团的威斯汀洲际酒店相比,这里的员工更加经验丰富且细心周到,对此我深表感谢。
非常感谢酒店为我创造了美好的回忆。我一定会再次光顾的。
服务、房间设施和早餐我都非常满意。从房间看出去的夜景美得令人陶醉,下次再来河内的话,我一定会再次选择这家酒店。
入住期间所有餐厅的每项餐饮账单可享受 30% 折扣(酒精饮料、客房内用餐和迷你吧物品除外:挺好,饭也挺好吃