酒店回复: Thank you for taking the time to leave your review! We're thrilled to hear that you found our hotel convenient, with good parking and clean rooms. We appreciate your perfect rating and hope to have the pleasure of welcoming you back in the future!
5.0分
其他
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The room was spotless the staff was great. My only suggestion is that there is some kind of instruction explaining where the heat control is. The control in room 318 is hidden behing a lamp and a tv and until i found it i thoght i was going to freeze. And why cant Rocket transportation pick up customers there. Id hate to go back to the red roof inn.
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酒店回复: Thank you for taking the time to fill out a review regarding your stay at Hampton Inn Seattle-Airport. We are delighted to hear that your room was spotless and that our team contributed positively to your experience. We appreciate your suggestion regarding the heat control and will work on providing clearer instructions so future guests can adjust their rooms comfortably without any confusion. Regarding transportation, our airport shuttle operates during scheduled hours. We value your feedback and hope to welcome you back for another comfortable stay in the future.Acacia G. General Manager
5.0分
家庭亲子
The room was very clean and organized. The staff was awesome and helpful. The shuttle bus drivers were amazing also.
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酒店回复: Hi, Thank you for taking the time to fill out a review. We're delighted to hear you enjoyed our clean atmosphere and friendly service. Your positive feedback means a lot to us, and we hope to welcome you back to Hampton Inn Seattle-Airport for another great stay soon!Acacia G.General Manager
2.0分
商务出差
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2nd floor ice machine didn’t work. Keycard required for ice machine room really? One elevator broken. Internet very spotty. Charging to park in the parking lot, really?
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酒店回复: Thank you for taking the time to share your feedback. We appreciate you letting us know about the issues you encountered during your stay. Your notes regarding the ice machine on the second floor and the elevator are helpful, and we will be addressing both with our team to ensure they are resolved. We also understand how frustrating inconsistent internet can be, and we will review this with our service provider to improve reliability. For the parking concern, please know that our team works hard to keep our pricing competitive for the area, ensuring we’re providing the best value for our guests while also guaranteeing ample parking space. We understand this can be unexpected for some travelers, and we appreciate the chance to clarify. Thank you again for your insight. We truly value your perspective and hope to provide a smoother experience on your next visit.Acacia G. General Manager
4.0分
家庭亲子
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Room nice. Only issue we had was we checked out of 3 rooms under Pittman on 22 Nov. I received a delayed email for my son's room (Michael Pittman) on Nov 25th. The email stated welcome back and if there is anything we can do for your stay let us know, It implied he stayed there on the night of the 24th. I called the hotel, and she said Michael stayed last night (24th) and checked out that morning. I assumed my card was hacked as Michael was with us in Florida. I called and spoke to maybe the manager (not sure). They did some research and said the text was for the night of the 21st not for the 24th. When text came thought we did not see that text was sent on the morning of the 22nd but not received until the 25th plus the front desk confirmed he stayed there again on the 24th. I see no charges on my card for the 24th so I am forgetting this as the email was just delayed. Not sure if you have control over when emails go out but would advise not sending if it is more than 24hrs after guest checks out.
Other than that, it was a nice stay and appreciate being able to leave car at hotel until our return.
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酒店回复: Thank you for taking the time to fill out a review.We appreciate you taking the time to walk us through what happened, and we are truly sorry for the confusion the delayed message caused. We're glad you reached out right away so our team could review it with you. While automated messages are designed to go out promptly, delays can occasionally occur, and your note is a helpful reminder of how timing can impact a guest’s experience. We will use this to guide future improvements so communication feels clearer and more reliable.On a positive note, we're grateful to know the rest of your visit went well, and we were happy to provide parking until your return! It was a pleasure hosting you, and we look forward to welcoming you back and ensuring everything feels smooth from start to finish on your next stay!Acacia G. General Manager
2.0分
其他
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The hotel was actually very quiet being so close to the airport. However, there was a strong overpowering “fabreeze” type smell in our room that was terrible and caused my husband to have an intense reaction of sneezing and sinus issues all night.
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酒店回复: Thank you for taking the time to fill out a review. Your note about how peaceful our hotel felt is especially appreciated, and we’re glad that part of the stay worked well for you. However, we're truly sorry the room’s scent created such a difficult night for your husband. Comfort should come naturally the moment you walk in, and we’re taking this seriously, so stays feel easy and irritation-free moving forward. We appreciated having you with us, and we’re committed to making sure a future visit feels much smoother and far more comfortable.Acacia G. General Manager
总体还行，水龙头没开习惯，不过后来会开了
酒店走廊里有味道。房间装修比较陈旧。床垫不舒服，跟这一品牌其它地方的酒店不一样。
前台服务非常差，女前台一副对人爱理不理的样子，好像全世界都欠她似的！第一天入住钥匙打不开房门，房号与姓名不符连不上WIFI，给重新做了钥匙；订房时预付费了，接到银行短信发现预授权二百多美金，第二天早上去前台问，值班的换成了一个小伙子，一查，发现我们住的房间登记的是别人的名字！第二天去机场还车，回来需要坐shuttle bus，又是那个女的，问她多久一班、在哪个位置等，也是一脸不耐烦，随便说了一下就扭头走了，在机场等了近一个小时！再也不会订这个酒店了！
公交车站就在附近，乘坐 Uber 很快就能到达。还有接送服务，非常满意。
交通方便的好旅社
鄰近機場、好停車、房經乾淨
The room was spotless the staff was great. My only suggestion is that there is some kind of instruction explaining where the heat control is. The control in room 318 is hidden behing a lamp and a tv and until i found it i thoght i was going to freeze. And why cant Rocket transportation pick up customers there. Id hate to go back to the red roof inn.
The room was very clean and organized. The staff was awesome and helpful. The shuttle bus drivers were amazing also.
2nd floor ice machine didn’t work. Keycard required for ice machine room really? One elevator broken. Internet very spotty. Charging to park in the parking lot, really?
Room nice. Only issue we had was we checked out of 3 rooms under Pittman on 22 Nov. I received a delayed email for my son's room (Michael Pittman) on Nov 25th. The email stated welcome back and if there is anything we can do for your stay let us know, It implied he stayed there on the night of the 24th. I called the hotel, and she said Michael stayed last night (24th) and checked out that morning. I assumed my card was hacked as Michael was with us in Florida. I called and spoke to maybe the manager (not sure). They did some research and said the text was for the night of the 21st not for the 24th. When text came thought we did not see that text was sent on the morning of the 22nd but not received until the 25th plus the front desk confirmed he stayed there again on the 24th. I see no charges on my card for the 24th so I am forgetting this as the email was just delayed. Not sure if you have control over when emails go out but would advise not sending if it is more than 24hrs after guest checks out.
Other than that, it was a nice stay and appreciate being able to leave car at hotel until our return.
The hotel was actually very quiet being so close to the airport. However, there was a strong overpowering “fabreeze” type smell in our room that was terrible and caused my husband to have an intense reaction of sneezing and sinus issues all night.