酒店回复: Bonjour, Xin Chào!Warm greetings from Mercure Danang French Village Ba Na Hills.Thank you very much for taking the time to share your experience with us. We are delighted to know that you enjoyed the unique location of our hotel, the mountain activities, and the beautiful scenery including the Golden Bridge. It is always our pleasure to provide our guests with the opportunity to experience Ba Na Hills in a more relaxed way and avoid the rush of a day trip.We also sincerely appreciate your feedback regarding your family being accommodated in different buildings. We understand that this could cause inconvenience, especially when traveling in a group. Due to room availability and room categories at the time of arrival, we sometimes cannot guarantee rooms in the same building; however, we always do our best to arrange rooms as close as possible. For future stays, please feel free to contact us in advance and our team will be happy to assist with room arrangements to better suit your family’s needs.Thank you once again for choosing to stay with us. We truly hope to welcome you and your family back for another memorable stay at Ba Na Hills.Best regards,Guest Experience Department

酒店回复: Bonjour, Xin Chào!Dear Ms. Becky,Thank you very much for sharing your wonderful review. We are delighted to hear that you had an outstanding stay at Mercure Danang French Village Ba Na Hills and that you enjoyed the spacious room, smooth check-in process, and excellent service from our team.We are especially pleased that you enjoyed the quiet and safe atmosphere of the French Village at night, the live music at our bar, and the convenience of visiting the attractions before the crowds. Your detailed feedback is greatly appreciated and will be shared with our team as encouragement.We look forward to welcoming you back for another memorable stay in the future.Warm regards,Guest Experience Department

酒店回复: Bonjour, Xin Chào!Dear Valued Guest,Thank you for sharing your feedback with us! We’re delighted to hear that you had a positive experience during your stay at Mercure Danang French Village Ba Na Hills. We’re glad that our porter service made your arrival and departure more convenient, and that you found the breakfast to be satisfying.We appreciate your understanding regarding the room size, and we’re happy that the location and overall experience made your stay enjoyable.We hope to welcome you back soon for another memorable stay!Best regards,Guest Experience Department

酒店回复: Bonjour, Xin chào!Dear Ice Mow,Thank you very much for taking the time to share your wonderful review following your stay at Mercure Danang French Village Bana Hills.We are delighted to hear that you enjoyed your stay and appreciated the service provided by our team. We also understand your disappointment that the outdoor attractions were closed due to rain, and we hope that next time the weather will allow you to fully enjoy all the experiences Ba Na Hills has to offer.Your kind words are a great encouragement for our team to continue delivering memorable experiences. We very much look forward to welcoming you back to Mercure Danang French Village Bana Hills for another enjoyable stay and a chance to experience all the outdoor activities.Best regards,Guest Experience Department

酒店回复: Bonjour, Xin chào!Dear maze88888,Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We’re so happy to hear that your check-in experience was smooth and convenient, and that our shuttle and private cable car made getting around a breeze. It’s also wonderful to know that you found our staff welcoming and enjoyed the breakfast spread. We always strive to make it easy and enjoyable for our guests to access all the facilities and activities, and your feedback lets us know we're on the right track.Thank you for sharing your experience with us. We would love to welcome you back for another fantastic stay, and if there’s anything we can do to make your next visit even more enjoyable, please don’t hesitate to reach out.Looking forward to having you with us again soon!Best regards,Guest Experience Team

酒店回复: 你好，Xin chào！ 亲爱的 ggnutnicha： 非常感谢您最近入住岘港巴拿山法国村美居酒店 (Mercure Danang French Village Bana Hill) 后分享您的精彩反馈。 我们很高兴得知您对我们的房间、设施和周边环境感到满意。我们也很高兴得知我们的服务和整体体验符合您的期望。我们致力于提供轻松舒适的环境，很高兴您享受了愉快的住宿体验。 我们非常感谢您对我们团队对特殊要求的关注给予的赞赏。然而，对于由于婴儿推车无法乘坐电梯而给您带来的不便，我们深表歉意。您的反馈非常宝贵，我们一定会认真考虑您的反馈，并努力为所有客人提供更便捷的出行体验。 再次感谢您的细心评价。我们很荣幸欢迎您再次光临，再次享受美好的住宿体验！ 此致， 宾客体验部

酒店回复: Bonjour, Xin chào!Dear Guest,Thank you for sharing your feedback regarding your recent stay with us.We are truly sorry to hear about the discomfort you experienced due to the low room temperature. We understand how important a comfortable environment is for a good night’s rest, and we sincerely apologize for any inconvenience caused. We also appreciate your feedback regarding the amenities, and please be assured that your comments have been shared with our management team to review and improve our room facilities, particularly heating during cooler nights.Providing a warm, comfortable, and enjoyable stay for every guest is always our top priority, and your feedback is invaluable in helping us enhance our services. We hope to have the opportunity to welcome you back in the future and offer a much more comfortable experience.Best regards,Guest Experience Department