巴拿山本身很美 不住一晚体验不到。酒店也干净舒适，大家住的都很满意，早餐也很丰富。就是前台服务人员略冷漠。因为客人太多 也顾不上，管理略混乱。check in 和check out都等很久。
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酒店回复: Bonjour, Xin chào!Dear Aojinzuowotaipinggongzhu,Thank you very much for taking the time to share your review of your recent stay at Mercure Danang French Village Bana Hills.We are truly delighted to know that you enjoyed the beautiful scenery of Ba Na Hills, and that your Deluxe King Room was clean, comfortable, and satisfying for everyone in your group. It is also wonderful to hear that you appreciated our rich and varied breakfast selection.However, we sincerely apologize for the experience you had at the front desk. We are very sorry that the service felt distant and that the check-in and check-out processes took longer than expected. As Ba Na Hills is a popular destination, our property can become extremely busy during peak hours. Even so, this should not affect the warmth and professionalism of our service. We truly appreciate you bringing this to our attention, and we are reinforcing service training and staffing adjustments to better assist guests during high-traffic periods.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even more seamless and enjoyable stay.Best regards,Guest Experience Department
酒店回复: Bonjour, Xin chào!Dear Ice Mow,Thank you very much for taking the time to share your wonderful review following your stay at Mercure Danang French Village Bana Hills.We are delighted to hear that you enjoyed your stay and appreciated the service provided by our team. We also understand your disappointment that the outdoor attractions were closed due to rain, and we hope that next time the weather will allow you to fully enjoy all the experiences Ba Na Hills has to offer.Your kind words are a great encouragement for our team to continue delivering memorable experiences. We very much look forward to welcoming you back to Mercure Danang French Village Bana Hills for another enjoyable stay and a chance to experience all the outdoor activities.Best regards,Guest Experience Department
酒店回复: Bonjour, Xin chào!Dear Guest,Thank you for sharing your feedback regarding your recent stay with us.We are truly sorry to hear about the discomfort you experienced due to the low room temperature. We understand how important a comfortable environment is for a good night’s rest, and we sincerely apologize for any inconvenience caused. We also appreciate your feedback regarding the amenities, and please be assured that your comments have been shared with our management team to review and improve our room facilities, particularly heating during cooler nights.Providing a warm, comfortable, and enjoyable stay for every guest is always our top priority, and your feedback is invaluable in helping us enhance our services. We hope to have the opportunity to welcome you back in the future and offer a much more comfortable experience.Best regards,Guest Experience Department
酒店回复: Bonjour, Xin Chào!Dear Yilliaaa,Thank you very much for sharing your detailed review and for giving us a 9.7/10 rating. We are delighted to hear that you found Ba Na Hills and Mercure Danang French Village Bana Hills truly stunning, especially after the day-trippers left. The description of the evening mist, the moon, and the feeling of staying in an ancient castle is wonderful to read.We appreciate your kind words about our helpful staff and the convenience of our private cable car. At the same time, we take note of your comments regarding the spread-out facilities, limited lobbies, and distance to the pool, and will use your feedback to improve the overall guest experience.We are thrilled that you enjoyed your stay and look forward to welcoming you back for another memorable visit in the future.Warm regards,Guest Experience Department
巴拿山本身很美 不住一晚体验不到。酒店也干净舒适，大家住的都很满意，早餐也很丰富。就是前台服务人员略冷漠。因为客人太多 也顾不上，管理略混乱。check in 和check out都等很久。
可惜当时去到的时候下雨,导致很多户外的游乐设施全部关闭。连我最期待的飞车索道也没办法体验到~唯一美中不足的就是需要看天气😅但是酒店的服务的确是好的~
巴拿山还是很值得期待去的~我也会再次光临的~弥补我没有玩到户外游戏的可惜🤭
美味的食物，房间很棒，非常舒适，物超所值。遗憾的是有些地方没有电梯，对于推婴儿车的人来说有点不方便，但工作人员对特殊要求非常上心，我很想再回来住。
房间没有空调 晚上16度 实在冷的睡不着 打电话加了一个油汀放床边 早上醒来 房间温度17度 无语 价格也不便宜 真心受罪 太老了 至少温度要保证吧 要生病了
美居酒店很棒！😎 淋浴体验超级舒服🚿，让人神清气爽。办理入住手续有点复杂，因为有交通管制——你需要在晚上8点前抵达缆车站，才能上山办理入住。我们正好赶上了！⏰🚠 所有的工作人员都很棒，乐于助人。😊
我希望能有更多关于Sunworld 🎢🎡提供的免费活动的信息。我们住了两晚，但感觉没什么可玩的，不过在云雾缭绕中放松身心确实很棒☁️✨。因为山很高，所以要有会多云的心理准备。
我不建议升级房间；坚持选择基础房型就好。豪华特大号床房有点不方便，因为我们的窗户正对着主广场，那里的酒吧会播放音乐和卡拉OK直到午夜🎶😵💫。设施也有所欠缺，我很希望能有桑拿或游泳池🧖🏻。总的来说，我确信你会玩得开心的！🎉👍
每次都通过 Trip.com 预订，已经来过两次了，还是想再来。氛围很好，所有部门的服务人员都很棒。餐饮选择丰富，带家人来会很开心，带情侣来也很浪漫。有很多适合拍照的景点，那个“手桥”也很美。打分10/10！❤️❤️❤️
巴拿山真的太值得住一晚了，游客走后这里绝美，晚上有雾，月亮时隐时现，美居就像坐落在山上的古堡。上山时有自己的缆车道，员工很愿意帮助，缺点是分散在各个楼，不是所有楼有大堂，寻求帮助比较困难，泳池也离我们当时的楼比较远，晚上怕孩子着凉就没去。
我们订了两晚两种不同的房间，结果和家人住在了不同的楼栋。工作人员帮我们找了同一栋楼的房间。房间很宽敞，干净，设施齐全。房间里没有空调，但有风扇。我们去的时候天气凉爽舒适，中午会有点闷热。酒店有两个餐厅，我们每天选一家吃。我个人觉得我们住的那栋楼附近的餐厅食物更好吃，比前台旁边的餐厅好吃。阳台的景色很美，房间也很宽敞。
这是我第二次入住了。
因为第一次入住的体验非常好，所以这次又选择了这里。
果然不负期待，这次又留下了美好的回忆。
酒店设施非常干净，早餐也很棒。
强烈推荐去巴拿山的朋友们入住这家酒店！
我去的时候正好赶上暴风雨，所以在山下缆车站办理了入住，一直等到暴风雨平息才乘坐缆车上巴拿山酒店。然后在前台领了房卡，工作人员服务非常好，还把我们送到了房间。房间很棒，视野很好，早餐也很好吃。虽然价格有点贵，但绝对物有所值，值得来这里旅游和度假。