酒店回复: Dear Matthew,Thank you for staying with us at Alexander House Hotel and for taking the time to provide your feedback.I'm pleased to read that you enjoyed your stay, especially the bedrooms, breakfast, drinks in the 1608 Champagne Bar and terrace, and the spa facilities. I'm saddened to read that the dinner was disappointing, I will be passing your feedback on to the restaurant.We look forward to welcoming you back again in the future. Kind regards,Charlotte Guest Services Manager
酒店回复: Thank you for your valued review. Looking forward to your next visit.
5.0分
朋友出游
原文
翻译提供方：Google
这是我第三次入住这家酒店，办理入住的便捷性、工作人员的友善和乐于助人仍然给我留下了深刻的印象。
房间令人印象深刻，物有所值。浴室很棒。
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酒店回复: Good Morning Karen,Thank you for your 5/5 review of Alexander House Hotel!I am delighted to read that you enjoyed your recent stay with us! Thank you for mentioning your kind comments regarding our staff and your room, I will ensure I pass on your comments to the hotel management team.I hope to welcome you back to Alexander House Hotel again soon!Kind Regards,CharlotteGuest Services Manager
4.0分
其他
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Good service from hotel staff and staff in the hotel bar.
Property is beautiful but a little tired and dated. Room in eaves had faded material on headboard and chairs. Spa is nice. It's small, but weren't busy so not a problem.
5.0分
情侣出游
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On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.
5.0分
情侣出游
Lovely spa and hotel. Amazing service from all staff but in particular, Finley absolutely slayed.
房间没空调，通风不佳，夏天有些闷热。提供的空调扇有些脏
晚餐难吃又贵
令人失望的住宿体验——性价比低
我在亚历山大之家酒店住了一晚，花了180英镑，这个价格让我对它的期望值很高。
可惜的是，这次体验令人大失所望。房间装饰（切尔西风格）陈旧、陈旧，而且破损严重（见附图）。
瓷砖碎裂、地毯起线、油漆开裂、家具磨损、艺术品被水损坏以及各种污渍只是一些显而易见的问题。这些问题显然不是最近才出现的，表明酒店长期疏于维护——管理层应该为此感到羞愧，因为这说明客人没有得到优先考虑。
此外，由于游泳池位于水疗区，使用游泳池需要额外支付40英镑，考虑到已经很高的房价，这感觉像是在耍小聪明。花园桑拿房本来可以带来些许安慰，但加热效果也不理想。
入住几小时后，我向值班经理提出了这些问题，他表现得非常友好和专业。他解释说，在“类似情况”下，通常会提供升级服务。虽然我们搬到的第二个房间条件更好，但不得不重新打包行李，在酒店里四处走动，这既令人沮丧又不方便，尤其是在我和伴侣本应享受一次难得的放松假期的时候。
令人失望的是，酒店的其他地方也同样维护不善——从破损的瓷砖到污渍斑斑的地毯。考虑到酒店的价格和所谓的声誉，这次入住体验远低于预期。
在AH的又一次愉快住宿
为了庆祝我继子的21岁生日，我预订了一晚，主屋的两间特大床房。房间很有特色，宽敞明亮，而且非常干净。
我们喜欢在户外晒太阳喝酒，水疗中心很干净，虽然人很多，但感觉并不拥挤，我们还使用了户外按摩浴缸和桑拿。
我们在Reflections餐厅的用餐体验有点令人失望，但我认为这是因为他们太忙了，可能是因为工作人员忙不过来。
晚餐后，我们在香槟酒吧喝了点东西，那里的氛围很棒。
早餐很丰盛。
这是我们第三次来这里，我们一定会有第四次。
我们很喜欢这里的水疗中心和泳池。停车位充足，而且每天都有客房清洁服务。早餐送到房间，真是太棒了。我们参观了附近的韦克赫斯特植物园和花园，外出就餐也很方便。我们的房门钥匙两次坏了。鸡尾酒很贵，但总的来说，这是一个漫长而放松的复活节周末，非常美好。工作人员非常有礼貌，乐于助人。
太棒了
我们住得非常愉快，还升级到了花园套房。
Reflections 餐厅很棒，Joely 值得称赞
总体不错，但有些地方可以改进。员工非常友好和乐于助人。水疗中心很棒，干净，而且不会让人感觉拥挤。
这是我第三次入住这家酒店，办理入住的便捷性、工作人员的友善和乐于助人仍然给我留下了深刻的印象。
房间令人印象深刻，物有所值。浴室很棒。
Good service from hotel staff and staff in the hotel bar.
Property is beautiful but a little tired and dated. Room in eaves had faded material on headboard and chairs. Spa is nice. It's small, but weren't busy so not a problem.
On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.
Lovely spa and hotel. Amazing service from all staff but in particular, Finley absolutely slayed.