It’s was my birthday weekend. The bedroom door looks like someone punched a whole into it. The ironing board was broken. The top blanket smell like some guy’s cologne.
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酒店回复: On behalf of our entire staff at Apple Valley GrandStay, we apologize for the concerns you shared about your experience at our hotel. We are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
3.0分
其他
called the front desk 3 times for bedding, for the hid a bed in the couch, left a message, no answer. only issue we had
5.0分
情侣出游
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Room is large, beds were comfortable, but the couch was so big I needed to get two bed pillows to sit decent. So ditch the huge couch, get a couch that is comfortable and put a coffee table in the huge room. Otherwise room is good.
One more thing, we did not use dishes but noticed there was dishes, silverware in dishwasher that didn’t look clean.
4.0分
其他
Nate at the front desk helped us fix the broken tv and the broken thermostat and was very friendly
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酒店回复: Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Apple Valley GrandStay
3.0分
商务出差
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Some Room Kitchen ceiling lights were out, kitchen faucet sprayed water from its under side half way up to the spicket in Rm. 315. The Hot Tub next to pool inoperable. Site had the front desk attendant try to fix to no avail.
Breakfast was awesome! Staff throughout the facility very Friendly and Helpful!!
3.0分
家庭亲子
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Important parts of the rooms were clean, but then walls and light fixtures and such were not. Hot tub was out of service. One staff member was amazing and friendly and helpful and the other one was one of the rudest least helpful people I’ve ever met. Terrible. Lots of parking. Breakfast was good. There for four days and got zero housekeeping. Had to track down clean towels and coffee and never had our linens removed or garbages emptied.
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酒店回复: Thank you for taking the time to complete our post stay survey. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Please visit us again soon.
酒店的大厅非常宽敞舒适，各种饮料和小食很丰富，随便畅吃。房间也算比较大且干净。我们入住的这晚下雨，没有看到极光。不然半夜可以躺床上就能看到极光。
环境没得说，在一个小山上，视野很好，如果天气晴朗晚上有极光的话可以透过房间的落地窗直接看到。
别墅一共7个房间，每个房间不大，只有约30几个平方，设施也比较简陋，如果天气不好看不到极光的话，感觉不值这个房价。
爱死这个地方了。老板人很好，玩得很开心，看到了灯光。这里就是我的家。
每天早上咖啡/糕点:冰箱东西挺多，可以随时拿
窗外很美
It’s was my birthday weekend. The bedroom door looks like someone punched a whole into it. The ironing board was broken. The top blanket smell like some guy’s cologne.
called the front desk 3 times for bedding, for the hid a bed in the couch, left a message, no answer. only issue we had
Room is large, beds were comfortable, but the couch was so big I needed to get two bed pillows to sit decent. So ditch the huge couch, get a couch that is comfortable and put a coffee table in the huge room. Otherwise room is good.
One more thing, we did not use dishes but noticed there was dishes, silverware in dishwasher that didn’t look clean.
Nate at the front desk helped us fix the broken tv and the broken thermostat and was very friendly
Some Room Kitchen ceiling lights were out, kitchen faucet sprayed water from its under side half way up to the spicket in Rm. 315. The Hot Tub next to pool inoperable. Site had the front desk attendant try to fix to no avail.
Breakfast was awesome! Staff throughout the facility very Friendly and Helpful!!
Important parts of the rooms were clean, but then walls and light fixtures and such were not. Hot tub was out of service. One staff member was amazing and friendly and helpful and the other one was one of the rudest least helpful people I’ve ever met. Terrible. Lots of parking. Breakfast was good. There for four days and got zero housekeeping. Had to track down clean towels and coffee and never had our linens removed or garbages emptied.