酒店回复: 非常感谢您入住三井花园酒店京都站。感谢您对我们酒店写下精彩的评价。感谢您对我们员工服务的反馈。我们每年都会举办一些提升待客之道的比赛，并持续学习如何提升我们的款待服务。我们将不断努力，力求为每位顾客提供更好的服务。本酒店所在的京都站周边，有许多餐厅和旅游景点，您可以尽情享受美食和购物等乐趣。如果您在酒店的住宿过程中感到愉快，包括便利的地理位置，我们将感到非常荣幸。感谢您留下如此精彩的评论。得知我们的客人在京都车站前度过了美好的时光，我们感到非常高兴。我们期待在不久的将来再次迎接您的光临。前台经理

酒店回复: Thank you very much for staying with us and for taking the time to share your kind feedback.We are delighted to hear that you enjoyed a comfortable stay with us.We are also pleased to know that you were satisfied with the room design, the comfortable bedding, and the clean bathroom. Your warm comments are truly encouraging for our team.We will continue striving to provide all our guests with a pleasant and comfortable experience.We sincerely hope to have the opportunity to welcome you again on your next visit to Kyoto.Front Office Manager

酒店回复: Please allow us to write back in English.Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Station and for taking the time to share your feedback with us. We are delighted to hear that our location added convenience to your stay. As you kindly mentioned, our hotel is located just a 5‑minute walk from Kyoto Station’s central exit. The surrounding area offers a wide variety of dining and shopping options, making it an ideal base for exploring the city. Additionally, guests can easily access buses, trains, and the subway to travel comfortably around Kyoto. We are also glad to know that the spaciousness of our triple room added comfort and made your stay more relaxing.Furthermore, we truly appreciate your kind comments regarding our hotel’s atmosphere. Our property is designed around a concept where guests can enjoy traditional Japanese hospitality inspired by the tea ceremony. This is why our guestrooms include elements such as shoji (traditional Japanese paper screens) and tea utensils to help create an authentic cultural experience. We are also pleased that you enjoyed our guest lounge, where complimentary tea, coffee, and light snacks are available for guests to unwind after a day of sightseeing.Thank you as well for your warm words toward our staff. It is always our pleasure to assist all of our guests. We will be sure to share your special mention with the team member you kindly referred to.Thank you once again for your generous feedback. We sincerely look forward to the opportunity of welcoming you back in the future.Mitsui Garden Hotel Kyoto StationFront Office Manager

酒店回复: Thank you very much for staying with us at Mitsui Garden Hotel Kyoto Station, and for sharing your impressions with us.We are also grateful for your comments regarding our location and the seasonal information boards displayed during the autumn foliage period.At the same time, we sincerely apologize for the inconsistency you experienced with staff greetings, as well as for the breakfast not meeting your expectations.Your feedback regarding the limited selection and the taste of the breakfast is very valuable, and we will share it with the relevant team as we continue to improve the quality of our offerings.We remain committed to providing a comfortable and pleasant stay for all our guests.Should we have the opportunity to welcome you again on your next visit to Kyoto, we will do our utmost to offer an even better experience.Thank you once again for your valuable feedback.Front Office Manager

酒店回复: Thank you very much for choosing Mitsui Garden Hotel Kyoto Station. Please allow me to reply in English.We truly appreciate your detailed comments about our location and the surrounding area. While our hotel does not feature hot spring facilities, we strive to make the most of our convenient proximity to Kyoto Station to ensure a comfortable stay for all our guests. We would be delighted to welcome you again on your next visit to Kyoto.Front Office Manager"

酒店回复: Thank you for having stayed Mitsui Garden Hotel Kyoto Station from among a number of hotels and taking the time to review our hotel.We hope you do not mind writing back in English. We are delighted to hear that you enjoyed our convenient location, with easy access to JR lines, the Shinkansen, subway, and bus terminals, all within a short walking distance. We are also pleased to know that the nearby Isetan Department Store and Porta underground shopping mall contributed to a comfortable and enjoyable stay.It is wonderful to hear that you found our hotel warm and welcoming, and that our self-service laundry facilities were useful during your visit.Your positive feedback truly encourages our entire team, and we will continue striving to provide a pleasant and memorable experience for all our guests. We sincerely hope to have the pleasure of welcoming you again on your next visit to Kyoto.Front Office Manager

酒店回复: Thank you for having stayed at Mitsui Garden Hotel Kyoto Station for your recent visit in Kyoto. We appreciate your fabulous comment on our hotel.Please allow us to write back in English.First of all, thank you for your kind words about our location.Our accommodation is roughly a five-minute walk from Kyoto Station. Kyoto Station provides transit to important tourist destinations, including municipal buses, subways, and private railways, making it an ideal location for both sightseeing and business. Thank you as well for your kind words about our guest rooms and breakfast.The rooms are furnished with shoji screens (Japanese Traditional window made by Japanese paper) and shelves to create a Japanese-style atmosphere. The hotel's concept is “a hotel where you can enjoy the spirit of tea ceremony and the beauty of Kyoto with five senses,” and the rooms are decorated in the image of a tea ceremony room. In addition to the guest rooms, several items inspired by a tea ceremony room are displayed in the lobby and restaurant, and we hope you enjoyed the Kyoto-like atmosphere throughout the hotel.Our breakfast buffet is prepared under the supervision of nutritionist and features a variety of dishes that are typical of Kyoto, with an emphasis on locally produced, locally consumed food. We also offer a healthy monthly changing menu, obanzai, which we hope you will enjoy again the next time you visit us.We are glad to hear that you enjoyed our lounge service. We hope that you will visit us again in the future to take a break from your trip.As for the disposable slippers, please feel free to request them at the front desk at any time, and we will deliver them to your room. We encourage you to let us know without hesitation during your next stay.Thank you again for taking your time to leave a kind comment. It is always wonderful to find out our guests had a great time in Kyoto station. We look forward to welcoming you back in the near future.Front Office Manager

酒店回复: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto station and taking your time to write a wonderful comment.As you are aware, our hotel is at an ideal location for visiting any tourist attraction, with easy access to public transportation such as city buses, trains, and subways. Kyoto Station also has a huge tourist information center, so you can quickly find your way to your destination.We are delighted to hear that you are satisfied with the Guest Room. In our hotel, we offer spacious rooms of 20 square meters or more, where you can relax comfortably. The rooms are designed with a Japanese atmosphere in mind, creating a calm and quiet space.Thank you for taking your time to leave a wonderful comment. We look forward to welcoming you back in the near future.Mitsui Garden Hotel Kyoto StationFront Office Manager

酒店回复: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto station and taking your time to write a wonderful comment.We are delighted to hear that you are satisfied with the Guest Room. In our hotel, we offer spacious rooms of 20 square meters or more, where you can relax comfortably. The rooms are designed with a Japanese atmosphere in mind, creating a calm and quiet space.I have received compliments on the exclusive aroma in the lobby. The aroma is inspired by the scents of natural plants. It is one of the sources of relaxation when entering our hotel. Additionally, we have prepared five types of aromas for use in the rooms, so please feel free to request a trial when you are ready.Thank you for your kind words of praise regarding the cleanliness. We will continue to strive to maintain clean rooms by sharing your feedback with the cleaning staff.Our breakfast buffet is prepared under the supervision of nutritionist and features a variety of dishes that are typical of Kyoto, with an emphasis on locally produced, locally consumed food. We also offer a healthy monthly changing menu, obanzai, which we hope you will enjoy again the next time you visit us.We hope you will visit us again when you come back to Kyoto station.Front Office Manager

酒店回复: Thank you very much for staying with us and for sharing your valuable feedback.We sincerely apologize for the inconvenience caused by the condition of the bathroom. We deeply regret that this occurred during your stay in Japan and that we fell short of your expectations.We have immediately shared your comments with our housekeeping and management teams to ensure thorough improvements and prevent any recurrence. We take your feedback seriously and will continue working to provide a cleaner and more comfortable environment for all our guests.However, we are pleased to know that you appreciated our hotel’s location. We hope that staying with us made your trip to Kyoto more convenient.Once again, please accept our deepest apologies for the discomfort caused. We truly hope to have the opportunity to welcome you again and provide you with a much better experience.Front Office Manager