Charges for our poodle 75$ for a night. It’s a special needs
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酒店回复: I appreciate your business and the fact you took the time to write a review. The last thing we want to do is disappoint our guests, so I am sorry that your experience fell short of expectations. Your comfort is essential to us, and your comments will be reviewed with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better.
4.0分
家庭亲子
Front desk staff is great. A big shout out to Jen and Trice for their assistance. They made my day! Many thanks!
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酒店回复: Jen and Trice love to care for our valued guests, so it was very kind of you to note their hospitable service!
4.0分
情侣出游
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Room was great, however if you plan on taking your own devices it can be a problem. I took my Xbox however there was no sound playing from tv even though everything was hooked up fine. Hotel accommodated me by giving me a different room and I did not have the same issue, so I am grateful for that. The only other issue I had is, there was not a microwave in my room and the only other microwave available was in the main lobby. Other than that my stay was terrific.
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酒店回复: While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with us and other potential travelers. We hope that you will consider a return trip for a flawless experience next time.
5.0分
其他
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Clean, well maintained, comfortable room.
Parking was a pain, requiring a QR code. Make parking easier, for example, by allowing payment at the desk.
Staff was friendly, courteous and responsive.
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酒店回复: We greatly appreciate your feedback and recommendations. It’s heartening to know you had a pleasant stay, and your suggestions help us to enhance our services even further. Thank you for taking the time to share your thoughts, and we hope to host you again in the future.
3.0分
家庭亲子
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we have stayed at Hyatt places a number of times before... this exact location and numerous others in Boston, Cincinnati, Florida... and never had to pay to park or pay for the buffet breakfast. We paid $269+ per night and just seems like asking to pay a $10 fee /day to park and $11pp for the buffet lessens the experience.
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酒店回复: We truly appreciate your continued loyalty to Hyatt hotels! We sincerely regret that our parking and breakfast offerings did not meet your expectations. Your feedback is invaluable to us, and it plays a crucial role in enhancing our guest experience. Thank you for choosing to stay with us. We hope to welcome you back soon.
4.0分
情侣出游
The staff was professional, courteous and helpful. The facility is somewhat rundown. Get rid of carpeting in rooms and add more lighting.
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酒店回复: Thank you so much for sharing your experience at Hyatt Place! We're thrilled to hear you appreciated our warm and attentive service. We genuinely value your feedback regarding the accommodations, as it plays a vital role in our ongoing efforts to enhance our property. We truly appreciate your insights and would be absolutely delighted to welcome you back in the future. Thank you for choosing us!
5.0分
商务出差
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The staff was so helpful and accommodating. Everyone was so friendly from the front staff, to the breakfast crew, and maintenance. We really enjoyed our stay and I highly recommend this hotel.
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酒店回复: It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us.
1.0分
商务出差
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I was given a key to an occupied room and confronted by the guest when attempting to enter. A $100 security deposit for my one-night stay required a follow-up call to retrieve. The staff displayed consistently unfriendly and unprofessional behavior.
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酒店回复: I sincerely apologize for our shortcomings and want to assure you that it was never our intention to disappoint you. We genuinely care about our guests and our team puts in a lot of effort to ensure everyone has a positive experience. However, we understand that there are times when we may fall short of your expectations. I'm truly sorry for letting you down, and I will be sharing your feedback with our team so we can improve. We truly hope to have the opportunity to serve you better on your next visit.
很遗憾，我们对房间很失望。尽管我们预订的是一个超大（无障碍）房间，供3位成人和2位儿童入住，但却缺少了第4位和第5位客人的毛巾，而且折叠沙发床也没有床单。房间设施也显得很老旧，整体感觉昏暗。卫生间马桶盖上有一摊不明液体，天花板上的壁纸也开始脱落。淋浴间几乎无法使用，因为水流无法调节，水柱非常硬。此外，每次洗完澡后，整个卫生间都会被水淹，因为排水速度太慢了。唯一的优点是：早餐很棒，还有游泳池。
出色的
Not very clean.
Charged for outdoor parking lot unexpected.
Charges for our poodle 75$ for a night. It’s a special needs
Front desk staff is great. A big shout out to Jen and Trice for their assistance. They made my day! Many thanks!
Room was great, however if you plan on taking your own devices it can be a problem. I took my Xbox however there was no sound playing from tv even though everything was hooked up fine. Hotel accommodated me by giving me a different room and I did not have the same issue, so I am grateful for that. The only other issue I had is, there was not a microwave in my room and the only other microwave available was in the main lobby. Other than that my stay was terrific.
Clean, well maintained, comfortable room.
Parking was a pain, requiring a QR code. Make parking easier, for example, by allowing payment at the desk.
Staff was friendly, courteous and responsive.
we have stayed at Hyatt places a number of times before... this exact location and numerous others in Boston, Cincinnati, Florida... and never had to pay to park or pay for the buffet breakfast. We paid $269+ per night and just seems like asking to pay a $10 fee /day to park and $11pp for the buffet lessens the experience.
The staff was professional, courteous and helpful. The facility is somewhat rundown. Get rid of carpeting in rooms and add more lighting.
The staff was so helpful and accommodating. Everyone was so friendly from the front staff, to the breakfast crew, and maintenance. We really enjoyed our stay and I highly recommend this hotel.
I was given a key to an occupied room and confronted by the guest when attempting to enter. A $100 security deposit for my one-night stay required a follow-up call to retrieve. The staff displayed consistently unfriendly and unprofessional behavior.