酒店回复: Dear Norma, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Temple. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory due to the insects you reported, the uncleanliness of the bathrooms and the other concerns you listed. We value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

酒店回复: Thank you for your review,We really appreciate your positive comments we hope to see you again.

酒店回复: Thank you for your review, Ada. Although the staff at the Red Roof Inn Temple and I appreciate your 3/5 score, it was disappointing to hear that your stay was so so. In the future, please consider adding additional comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Samantha Red Roof ManagementRediresponse Specialist

酒店回复: Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Temple and I saddened to see your 6/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Thank you for staying at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,IshiRed Roof Management RediResponse Specialist

酒店回复: Gracias por tomarte el tiempo de dejar una reseña, Mayra. El personal del Red Roof Inn Temple y yo agradecemos su puntuación de 5/5 después de su estancia. Estoy encantado de que tu estancia con nosotros haya sido buena. En Red Roof, nuestro objetivo es brindar experiencias agradables a todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos sus comentarios.Gracias nuevamente por compartir tu experiencia con nosotros. Nos encantaría volver a verle si sus viajes le traen de vuelta a nuestra zona. Atentamente,Gabrielle Red Roof Management RediResponse Specialist

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Temple. I sincerely apologize that you found your initial room to be not properly cleaned and prepared for your arrival. I understand your frustration with the lack of blankets, stained pillows, and the overall state of the room. I am glad to hear that our staff promptly provided you with an alternative room, however, I am sorry to learn that the second room also had issues with dirty walls and a malfunctioning refrigerator. This is not the standard of cleanliness and service we aim to provide.I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JonainaRed Roof ManagementRediResponse Specialist

酒店回复: Dear Valued Guest, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Temple. I'm disappointed to hear that the condition of our facility and its cleanliness did not meet your expectations. We understand the importance of a clean and well-maintained environment. I sincerely appreciate you acknowledging our staff's friendliness.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,PrincessRed Roof Management RediResponse Specialist