酒店回复: Dear Norma, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Temple. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory due to the insects you reported, the uncleanliness of the bathrooms and the other concerns you listed. We value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

酒店回复: Thank you for your review,We really appreciate your positive comments we hope to see you again.

酒店回复: Thank you for your review, Ada. Although the staff at the Red Roof Inn Temple and I appreciate your 3/5 score, it was disappointing to hear that your stay was so so. In the future, please consider adding additional comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Samantha Red Roof ManagementRediresponse Specialist

酒店回复: Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Temple and I saddened to see your 6/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Thank you for staying at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,IshiRed Roof Management RediResponse Specialist

酒店回复: Gracias por tomarte el tiempo de dejar una reseña, Mayra. El personal del Red Roof Inn Temple y yo agradecemos su puntuación de 5/5 después de su estancia. Estoy encantado de que tu estancia con nosotros haya sido buena. En Red Roof, nuestro objetivo es brindar experiencias agradables a todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos sus comentarios.Gracias nuevamente por compartir tu experiencia con nosotros. Nos encantaría volver a verle si sus viajes le traen de vuelta a nuestra zona. Atentamente,Gabrielle Red Roof Management RediResponse Specialist