This is the only hotel i can stay at and feel relaxed. I have never had any issues they weren't quickly resolved. Very accommodating and VERY clean. Always a pleasure staying here! And the most comfortable bed you'll ever lay in!
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酒店回复: Dear Guest,Thank you so much for your wonderful feedback. We’re delighted to hear that you always feel relaxed and well taken care of during your stays. Your kind words about our cleanliness, service, and comfortable beds mean a lot to us. It’s always a pleasure to welcome you back!Sincerely,GM
5.0分
家庭亲子
Great place to stay. Clean rooms and comfortable. The staff is nice, cordial, and friendly. Breakfast was good too and included in the stay.
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We’re so glad you enjoyed your stay, found the rooms clean and comfortable, and appreciated our friendly staff and breakfast. Your satisfaction means a lot to us, and we look forward to welcoming you back again soon!Sincerely,GM
1.0分
商务出差
Missing items, people will still go into room even tho there is a DND sign, just horrible, shady people running place and beggars in parking lot
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酒店回复: Dear Guest,We’re truly sorry for the issues you experienced during your stay. Your concerns about missing items, privacy, and the property environment are very serious to us. We appreciate you bringing this to our attention and will be addressing it with our team immediately.Sincerely,GM
5.0分
家庭亲子
Professional and Kind Staff.
Front desk customer service, One of a Kind!!!
Room was clean.
Excellent Experience.
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We’re so pleased to hear that you had an excellent experience and that our front desk team made such a positive impression. Your kind words about our staff and clean rooms mean a lot to us. We look forward to welcoming you again soon!Sincerely,GM
4.0分
家庭亲子
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Breakfast was 6-9 am better be an early bird they close door at 9 pm sharp breakfast room. The pool is small and outdated hot tube doesn’t work. Room service is every other day. The pull out sofa doesn’t function properly it’s uncomfortable and hurts ur back wires popping out. Staff is very nice and helpful. Alcohol stops at 10 pm selling in this little town.
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酒店回复: Dear Guest,We’re sorry to hear about the issues you experienced with the breakfast hours, pool, and sofa bed. Your feedback helps us identify areas that need improvement. We’ll be sure to look into these concerns. We’re glad to know our staff made a positive impression, and we appreciate your understanding.Sincerely,GM
3.0分
其他
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Location to Great America was great. However, the interior is very old, no more than 4 people are allowed in the elevator, and just overall condition of the hotel is lacking.
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酒店回复: Dear Guest,We’re glad you appreciated our convenient location, but we’re sorry to hear the hotel’s condition did not meet your expectations. Your comments are important and will be shared with our team as we work on improvements.Sincerely,GM
4.0分
家庭亲子
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It’s safe and breakfast is good but sound like someone is fixing or moving furniture in the room above us half the night and the sheets were not changed when we checked in. It has some fresh bloods stains and many pieces of papers. We went to get new sheets and changed ourselves.
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re glad you felt safe and enjoyed the breakfast. We sincerely apologize for the noise disturbance and the condition of your sheets. This is not our standard, and we’ve addressed it with our housekeeping team to ensure it doesn’t happen again.Sincerely,GM
1.0分
其他
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The sheets were dirty & dingy looking. The rule of no breakfast food in the rooms is crazy also, some ppl don't like to be around ppl like that, nor sit with alot of ppl to eat, I know i don't want to sit around ppl that eat with their mouth wide open chewing their food, smacking their lips, & or ppl that don't have table manners. I will not be returning to your hotel, first time & last time. We actually checked out last night & would have checked out yesterday morning after being woke up @ 7 am after the fire alarm but was @ the hospital all day because of the anxiety attack I had being woke up from the alarm.
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酒店回复: Dear Guest,We sincerely apologize for the issues you experienced, including the condition of the sheets, our breakfast policy, and the disturbance from the fire alarm. We deeply regret the anxiety it caused and truly appreciate your feedback, which will help us improve the comfort and experience for future guests.Sincerely,GM
5.0分
家庭亲子
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Nice property in a perfect location. Rooms are nice and very comfortable bed. Pool was small and the water didn't seem clean. The hot tub was gone/under repair.
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酒店回复: Dear Guest,Thank you for staying with us and sharing your feedback. We’re glad you enjoyed our property, location, and comfortable rooms. We apologize for the pool and hot tub issues and appreciate your understanding as we work on improvements to enhance our guests’ experience.Sincerely,GM
3.0分
其他
Overall good for the price. However too much noise on hallways and not enough lighting in the rooms
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酒店回复: Dear Guest,“Thank you for sharing your feedback. We’re glad you found your stay overall good for the price. We apologize for the hallway noise and lighting issues in your room and will look into improving these areas. We appreciate your comments and hope to welcome you again for an even better experience.”Sincerely,GM
This is the only hotel i can stay at and feel relaxed. I have never had any issues they weren't quickly resolved. Very accommodating and VERY clean. Always a pleasure staying here! And the most comfortable bed you'll ever lay in!
Great place to stay. Clean rooms and comfortable. The staff is nice, cordial, and friendly. Breakfast was good too and included in the stay.
Missing items, people will still go into room even tho there is a DND sign, just horrible, shady people running place and beggars in parking lot
Professional and Kind Staff.
Front desk customer service, One of a Kind!!!
Room was clean.
Excellent Experience.
Breakfast was 6-9 am better be an early bird they close door at 9 pm sharp breakfast room. The pool is small and outdated hot tube doesn’t work. Room service is every other day. The pull out sofa doesn’t function properly it’s uncomfortable and hurts ur back wires popping out. Staff is very nice and helpful. Alcohol stops at 10 pm selling in this little town.
Location to Great America was great. However, the interior is very old, no more than 4 people are allowed in the elevator, and just overall condition of the hotel is lacking.
It’s safe and breakfast is good but sound like someone is fixing or moving furniture in the room above us half the night and the sheets were not changed when we checked in. It has some fresh bloods stains and many pieces of papers. We went to get new sheets and changed ourselves.
The sheets were dirty & dingy looking. The rule of no breakfast food in the rooms is crazy also, some ppl don't like to be around ppl like that, nor sit with alot of ppl to eat, I know i don't want to sit around ppl that eat with their mouth wide open chewing their food, smacking their lips, & or ppl that don't have table manners. I will not be returning to your hotel, first time & last time. We actually checked out last night & would have checked out yesterday morning after being woke up @ 7 am after the fire alarm but was @ the hospital all day because of the anxiety attack I had being woke up from the alarm.
Nice property in a perfect location. Rooms are nice and very comfortable bed. Pool was small and the water didn't seem clean. The hot tub was gone/under repair.
Overall good for the price. However too much noise on hallways and not enough lighting in the rooms