酒店回复: Dear Elpidio, Thank you for writing to us about your recent stay at our hotel Red Roof Inn Washington DC - Columbia/ Fort Meade. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely,NishayeRed Roof Management RediResponse Specialist

酒店回复: Estimado José,Le agradezco que se haya tomado el tiempo de compartir su experiencia en el Red Roof Inn Washington DC - Columbia/Fort Meade. Nos alegra mucho saber que nuestra ubicación le resultó conveniente y que nuestros precios le valieron la pena durante su estancia.Nuestro objetivo es ofrecer alojamiento cómodo a un precio accesible, y sus comentarios confirman que vamos por buen camino. Gracias por su estancia en Red Roof. Nos encantaría volver a verlo si sus viajes lo traen de vuelta a nuestra zona.Atentamente,ViktorGerencia de Red RoofEspecialista en RediResponse

酒店回复: Hello Marc, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

酒店回复: Dear Guest, Thank you for sharing your recent experience with us. We value your feedback and will address the concerns you raised to enhance our guests' experience. Our maintenance team will attend to the issues mentioned to ensure our facilities are in optimal condition for all guests to enjoy their stay.

酒店回复: Hello Philip,We appreciate your feedback and regret to hear about your experience. We suggest reaching out to our management team directly to address your concerns further. Thank you for bringing this to our attention.