From beginning to end this was not a good experience. We arrived and after an indifferent check-in process went to the two rooms and one of them had not been made up or cleaned. Called the front desk and he explained that he had to see it for himself and he came up inside. After some discussion he agreed to go get keys to another room. Although this room had been cleaned, there was staining on the walls and the comforter that looked a lot like blood. And there were for only one towel in the room. Front desk was very indifferent to the concerns
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酒店回复: Dear Valued Guest, We appreciate you taking the time to share your feedback about your stay at Red Roof Inn Jacksonville, AL. I am disheartened to know that the state of the room and the interaction you had with our staff did not meet your expectations. That's definitely not the kind of experience we want our guests to have.I will make sure to share your comments with the property to ensure that your experience is not repeated. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
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The property advertises renovated. its an old motel that’s been painted and redone poorly. The tv didn’t work and it was dirty. The sheets and towels seemed clean.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Jacksonville, AL. We are happy to learn that you found the sheets and towels clean. We are saddened to learn that your stay was inconvenienced by the state of the property and the television you mentioned. Our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
5.0分
其他
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The room looked newly renovated and clean, the beds were comfortable. The shower water was perfect. The staff was so nice & helpful.The parking lot was safe and well managed. They were pet friendly and had a grassy area for them with provided potty bags. We definitely enjoyed our stay.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Jacksonville, AL. We are delighted to hear that you enjoyed your stay with us! Your positive feedback regarding the rooms, comfortable beds, perfect shower water, and helpful staff is greatly appreciated. It's also wonderful to know that you felt our parking lot was safe and well-managed, and that your pet enjoyed our pet-friendly amenities.We hope to continue to provide great experiences for you. Thank you again for your kind words. Red Roof and I would love to provide you with another comfortable stay in the future.Sincerely,DevineRed Roof ManagementRediResponse Specialist
3.0分
其他
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Room review
Access and parking was safe and secure. Front desk was very responsive. Room lacked adequate maid service, no toilet paper in bathroom and towels not replaced daily.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Jacksonville, AL. We appreciate your feedback and are glad to hear that you found our access and parking safe and secure, and that our staff was responsive. However, it is unfortunate to learn that the room service, toilet paper and the towels you mentioned did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
5.0分
其他
Clean, comfortable motel.
Clean room, comfortable bed, friendly staff. No frills hotel for a good price. Close enough to Talladega for race weekend.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Jacksonville, AL. We're delighted you found the room clean and the bed comfortable. It's great to hear our friendly staff made your stay pleasant. We aim to provide a good value for all our guests.We hope to continue to provide great experiences for you. Red Roof and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,DevineRed Roof ManagementRediResponse Specialist
4.0分
其他
Decent
Pretty much clean room other than bathroom counter, was not cleaned. Vey sticky. Good parking, lots of good shops near by
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酒店回复: Dear Appreciated Guest,I appreciate you taking the time to share your feedback at Red Roof Inn Jacksonville, AL. I'm glad you found the room mostly clean and enjoyed the convenient parking and nearby shops. I am sorry to hear about the state of the bathroom counter. We appreciate you for bringing this to our attention.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your experience with us. We look forward to welcoming you back in the future!Sincerely,ShennaRed Roof ManagementRediResponse Specialist
1.0分
其他
Smoking room was almost impossible to breathe, no soap in the shower, very dirty room.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ San Antonio Downtown - Riverwalk. I am so sorry to hear about the conditions you encountered with the smoking room, lack of soap, and cleanliness during your stay. That is certainly not the experience we want our guests to have. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,ReysheRed Roof Management RediResponse Specialist
5.0分
其他
Conveniently located for anyone visiting Jax State making it a practical choice for campus related trips. Clean room and friendly staff.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at Red Roof Inn Jacksonville, AL. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the friendly staff, cleanliness and the proximity of our hotel's location which was convenient for your visit to Jax State.At Red Roof, we hope to continue to provide great experiences for you. We look forward to having you visit with us again in the future.Sincerely,ZyRed Roof ManagementRediResponse Specialist
5.0分
其他
Very nice and friendly staff. Kept the room nice and clean while i was gone during the day. No complaints!
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Jacksonville, AL. It's wonderful to hear that our staff's friendliness and our housekeeping efforts met your expectations. We're thrilled you experienced a clean and comfortable stay and that you have no complaints. Our team strives to provide excellent service, and your feedback confirms we're on the right track.Your comments are deeply appreciated, and we maintain our unwavering commitment to ensuring superior hospitality for every guest at Red Roof. We anticipate the pleasure of accommodating you once more for another satisfactory stay.Sincerely,JMRed Roof Management RediResponse Specialist
3.0分
家庭亲子
The floors were not swept and all counter surfaces were not wiped down.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Jacksonville, AL. We are very sorry to hear that the cleanliness of your room did not meet your expectations. We regret that the floors were not swept and the counter surfaces were not properly wiped down. Please accept our sincerest apologies for any discomfort this has caused you.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JonainaRed Roof ManagementRediResponse Specialist
From beginning to end this was not a good experience. We arrived and after an indifferent check-in process went to the two rooms and one of them had not been made up or cleaned. Called the front desk and he explained that he had to see it for himself and he came up inside. After some discussion he agreed to go get keys to another room. Although this room had been cleaned, there was staining on the walls and the comforter that looked a lot like blood. And there were for only one towel in the room. Front desk was very indifferent to the concerns
The property advertises renovated. its an old motel that’s been painted and redone poorly. The tv didn’t work and it was dirty. The sheets and towels seemed clean.
The room looked newly renovated and clean, the beds were comfortable. The shower water was perfect. The staff was so nice & helpful.The parking lot was safe and well managed. They were pet friendly and had a grassy area for them with provided potty bags. We definitely enjoyed our stay.
Room review
Access and parking was safe and secure. Front desk was very responsive. Room lacked adequate maid service, no toilet paper in bathroom and towels not replaced daily.
Clean, comfortable motel.
Clean room, comfortable bed, friendly staff. No frills hotel for a good price. Close enough to Talladega for race weekend.
Decent
Pretty much clean room other than bathroom counter, was not cleaned. Vey sticky. Good parking, lots of good shops near by
Smoking room was almost impossible to breathe, no soap in the shower, very dirty room.
Conveniently located for anyone visiting Jax State making it a practical choice for campus related trips. Clean room and friendly staff.
Very nice and friendly staff. Kept the room nice and clean while i was gone during the day. No complaints!
The floors were not swept and all counter surfaces were not wiped down.