The Breakfast Food was Fresh. The Pool & Hot Tub were Clean and Enjoyable. The Front Desk Staff was Professional, Friendly and Helpful.
5.0分
其他
展开
All in all it was a great stay for the family wedding we traveled too. My only complaint was when asking for an early check - in because of the two hour travel with a toddler and time difference we were told yes we could but for a charge of $50 or $25. I've traveled lots for other reasons and never heard of such a thing. If the room is ready that's just rude and greed.
5.0分
其他
The rooms were comfortable and nice. The breakfast was great! Staff was polite and helpful.
5.0分
家庭亲子
展开
You WILL never find better staff anywhere. The hotel was so clean, welcoming, beds comfortable, quiet, and accommodating. It’s like home. Heidi, at front desk, was beyond tremendous! She went out of her way with everything we needed or didn’t even know we needed. She even made reservations for another upcoming stay saving me the hassle of searching and booking online. Quote “ We want everyone to be welcomed, comfortable, and know we appreciate their staying with us”. Well, she certainly did that. That girl is an asset!!!
1.0分
家庭亲子
展开
I was charge $200 for a blanket that had a PERVIOUS DAMAGE...there was a cigarette burn in the Blanket that was stored in the closet in the plastic bag. When I checked out there was no one working the desk so I couldn't report it. I called after I was charged and the MANAGER was horrible to speak too and very unprofessional. He REFUSED to refund me for their damage. DO NOT recommend.
5.0分
其他
展开
Hadley and Azzure had excellent customer service during our 3 day stay.
The maintenance guy allowed me to borrow some tools so I could work on my car.
It’s a great location!
5.0分
其他
The staff was extremely helpful, rooms were quiet, clean and warm. Great location and a pretty good breakfast to boot. 100% would stay again.
5.0分
情侣出游
Easy and friendly check in, clean room, comfortable bed, nice shower. The breakfast was average and nothing to write home about.
2.0分
其他
Bed and pillows were poor quality. Breakfast options were limited. Fire alarm went off in the middle of the night. Would not go back
5.0分
其他
展开
Our home is not large enough to house all our family when we have a celebration. The AmericInn is close by, it has an exercise room, a pool, a hot tub, good rooms, and offers a breakfast. It’s a great way to accommodate our big family when they come up to Iron Mountain to visit.
The Breakfast Food was Fresh. The Pool & Hot Tub were Clean and Enjoyable. The Front Desk Staff was Professional, Friendly and Helpful.
All in all it was a great stay for the family wedding we traveled too. My only complaint was when asking for an early check - in because of the two hour travel with a toddler and time difference we were told yes we could but for a charge of $50 or $25. I've traveled lots for other reasons and never heard of such a thing. If the room is ready that's just rude and greed.
The rooms were comfortable and nice. The breakfast was great! Staff was polite and helpful.
You WILL never find better staff anywhere. The hotel was so clean, welcoming, beds comfortable, quiet, and accommodating. It’s like home. Heidi, at front desk, was beyond tremendous! She went out of her way with everything we needed or didn’t even know we needed. She even made reservations for another upcoming stay saving me the hassle of searching and booking online. Quote “ We want everyone to be welcomed, comfortable, and know we appreciate their staying with us”. Well, she certainly did that. That girl is an asset!!!
I was charge $200 for a blanket that had a PERVIOUS DAMAGE...there was a cigarette burn in the Blanket that was stored in the closet in the plastic bag. When I checked out there was no one working the desk so I couldn't report it. I called after I was charged and the MANAGER was horrible to speak too and very unprofessional. He REFUSED to refund me for their damage. DO NOT recommend.
Hadley and Azzure had excellent customer service during our 3 day stay.
The maintenance guy allowed me to borrow some tools so I could work on my car.
It’s a great location!
The staff was extremely helpful, rooms were quiet, clean and warm. Great location and a pretty good breakfast to boot. 100% would stay again.
Easy and friendly check in, clean room, comfortable bed, nice shower. The breakfast was average and nothing to write home about.
Bed and pillows were poor quality. Breakfast options were limited. Fire alarm went off in the middle of the night. Would not go back
Our home is not large enough to house all our family when we have a celebration. The AmericInn is close by, it has an exercise room, a pool, a hot tub, good rooms, and offers a breakfast. It’s a great way to accommodate our big family when they come up to Iron Mountain to visit.