The staff/manger was very nice and even gave me the room for cheaper than what I booked it for which was awesome! The room was dirty and in need of a complete make over. The room smelt of cigarettes so bad. Which sadly once someone smokes ins room it’s ruined and so hard to get out. Something was also wrong with the AC unit, the window didn’t lock. I would stay again but not for an extended stay. Hopefully, the owners can put some money into the place and steam clean the rooms to get the cigarette smoke out. All the best! And thanks again!
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酒店回复: Thank you for your feedback. We’re glad you enjoyed the service, and we’ll work on the issues you mentioned to improve for your next stay.
1.0分
情侣出游
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The owners were very polite. ******* sold me a queen size room. When we arrived at the hotel they were all out, offered a king instead then tried to charge me the difference. I asked to cancel my room at that point, I was not going to pay another $16 in an Up charge fee. The owner then offered us the King at the price we paid already. He said it was *******, overselling queen size rooms.
As for my comment "misleading on amenities" the hot tub was not hot, the sauna was out of order, there was a broken smoke alarm in our room, lock on the window was broken. As for the" Breakfast included" what a JOKE!! Breakfast choices consisted of coffee, tea, fruit(an apple or banana) and a small slice of coffeecake served on a small countertop in the lobby, not in the cafe area.
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酒店回复: Thank you for your feedback. We’re sorry to hear about the issues you experienced and will be reviewing your concerns with our team to make improvements.
3.0分
商务出差
Dated facilities, but clean and functional and in good repair. Hair dryer not working.
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酒店回复: Thank you for your feedback. We apologize for the inconvenience with the hair dryer — our team will ensure it’s fixed or replaced immediately.
5.0分
其他
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Former Super 8 - Good Value
Classic older style Super 8 hotel that apparently went independent. So it’s pretty much what you would expect at a Super 8. Just off US Route 2 so it was convenient for an overnight stop. Everything worked and it was reasonably clean. The bed was on the firm side, it could use a memory foam mattress topper. For the room rate it was a pretty good value.
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酒店回复: Thank you for your feedback. We’re glad you found your stay convenient and a good value, and we appreciate your suggestion on the mattress. We hope to welcome you back in the future.
3.0分
家庭亲子
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It worked for the purposes we needed it for.
The staff were very friendly. The hot tub however didn’t work (although there was water in it) and the rooms could use updating.
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酒店回复: Thank you for your feedback. We’re glad our staff made you feel welcome, and we appreciate your comments regarding the hot tub and room updates. We’ll share these with our team as we continue to improve.
1.0分
家庭亲子
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Terrible experience. I made a reservation using ******* and was lectured as soon as I checked in because I didn't reserve with them directly, and was told they were full. After I told them that the $109 was taken out of my account so I either need a refund or a room, they found me a room. Check-in took about 20 minutes. When we got to the room, we discovered that you couldn't shut the bathroom door unless you lifted the toilet seat because it was the wrong size. The TV didn't work and when we asked about it, we were told everything works in the room and maybe our kids could figure it out. The hot tub was cold and they closed the pool an hour and 20 minutes early. The breakfast room opened 10 minutes late. The man at the front desk kept recruiting guests to join him in his prayer circles. I talked to several other guests while we were there. They had broken TV screens, air conditioners that weren't working, and some were even given single bed rooms even though they reserved a kitchenette suite with queen beds. This place is a disaster. Next time I will spend the extra money to stay anywhere else.
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酒店回复: We’re very sorry to hear about your recent experience. This is not the impression we want our guests to have. Please know that our goal is always to provide a clean, comfortable stay with good service. We apologize for any inconvenience you encountered and appreciate you bringing these matters to our attention so that we can make improvements.
1.0分
情侣出游
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Nothing like the photos suggested. The room was filthy, smelled like heavy mold. The beds were hard as a rock. The hallways smelled like curry. TV channels did not work. Horrible experience.
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酒店回复: We’re very sorry to hear about your experience and that your stay did not meet expectations. We will be reviewing your concerns with our housekeeping and maintenance teams
性价比极差，卫生极差。和衣睡了几个小时，早早出发走了。很糟糕。
还不错
好的。
The staff/manger was very nice and even gave me the room for cheaper than what I booked it for which was awesome! The room was dirty and in need of a complete make over. The room smelt of cigarettes so bad. Which sadly once someone smokes ins room it’s ruined and so hard to get out. Something was also wrong with the AC unit, the window didn’t lock. I would stay again but not for an extended stay. Hopefully, the owners can put some money into the place and steam clean the rooms to get the cigarette smoke out. All the best! And thanks again!
The owners were very polite. ******* sold me a queen size room. When we arrived at the hotel they were all out, offered a king instead then tried to charge me the difference. I asked to cancel my room at that point, I was not going to pay another $16 in an Up charge fee. The owner then offered us the King at the price we paid already. He said it was *******, overselling queen size rooms.
As for my comment "misleading on amenities" the hot tub was not hot, the sauna was out of order, there was a broken smoke alarm in our room, lock on the window was broken. As for the" Breakfast included" what a JOKE!! Breakfast choices consisted of coffee, tea, fruit(an apple or banana) and a small slice of coffeecake served on a small countertop in the lobby, not in the cafe area.
Dated facilities, but clean and functional and in good repair. Hair dryer not working.
Former Super 8 - Good Value
Classic older style Super 8 hotel that apparently went independent. So it’s pretty much what you would expect at a Super 8. Just off US Route 2 so it was convenient for an overnight stop. Everything worked and it was reasonably clean. The bed was on the firm side, it could use a memory foam mattress topper. For the room rate it was a pretty good value.
It worked for the purposes we needed it for.
The staff were very friendly. The hot tub however didn’t work (although there was water in it) and the rooms could use updating.
Terrible experience. I made a reservation using ******* and was lectured as soon as I checked in because I didn't reserve with them directly, and was told they were full. After I told them that the $109 was taken out of my account so I either need a refund or a room, they found me a room. Check-in took about 20 minutes. When we got to the room, we discovered that you couldn't shut the bathroom door unless you lifted the toilet seat because it was the wrong size. The TV didn't work and when we asked about it, we were told everything works in the room and maybe our kids could figure it out. The hot tub was cold and they closed the pool an hour and 20 minutes early. The breakfast room opened 10 minutes late. The man at the front desk kept recruiting guests to join him in his prayer circles. I talked to several other guests while we were there. They had broken TV screens, air conditioners that weren't working, and some were even given single bed rooms even though they reserved a kitchenette suite with queen beds. This place is a disaster. Next time I will spend the extra money to stay anywhere else.
Nothing like the photos suggested. The room was filthy, smelled like heavy mold. The beds were hard as a rock. The hallways smelled like curry. TV channels did not work. Horrible experience.