酒店回复: Thank you so much for staying with us. We appreciate your feedback.
2.0分
其他
Old and run down. Not very clean. Toilet was 6 inches from the wall. No lamps or usb plug ins. Bed was ok, and front desk man was nice.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hope. We're sorry to hear about the disappointing aspects of your stay. We regret that the condition of the room, cleanliness, and lack of amenities did not meet your expectations. We appreciate your positive comments about our front desk staff and will address the other issues with the rest of our team.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JonainaRed Roof ManagementRediResponse Specialist
2.0分
情侣出游
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The even numbered rooms all face a "party house" event center where patrons use the shared parking lot for barbeque, excessive drinking, and boisterous laughing, screaming, and revelry into the late evening hours. Bid Turn Off!
The room was very stark. Minimal furnishings, no couch or easy-chair, and no lamps accessible from the bed. About the worst place I've ever stayed - would not make that mistake again.
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酒店回复: Dear Valued Guest, Thank you for your recent review of your stay at the Red Roof Inn Hope. I am sorry to learn about the issues you experienced during your stay. The noise from the event center is disheartening. The lack of comfortable furnishings is also not ideal, and your feedback is valuable as we consider room improvements.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
3.0分
其他
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Older building that has been fixed up with paint, new lights and plumbing fixtures. Low water pressure. Toilet hung open every time I flushed and had to remove the top and unstick it. Toilet and tub gurgled when other residents flushed. Overall not too bad for the price if cheap is your main concern. Good enough for an inexpensive overnight on a long trip. Kinda gives you that "lipstick on a pig" vibe.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Hope. We acknowledge your comments regarding the building's age and the updates made. We are sorry to hear about the issues you encountered with the toilet and water pressure during your stay. This is completely unacceptable and not reflective of the standards we strive to maintain. Your comments were reviewed by the staff and we will take measures to make sure your experience is not repeated.Thank you for bringing these concerns to our attention. Red Roof values your feedback and will work diligently to improve our services and provide a better experience for our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,RalphRed Roof Management RediResponse Specialist
5.0分
其他
My stay in Hope was excellent. The room was clean and the bed was comfortable. Thank you so much.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hope. We truly appreciate your positive feedback regarding the cleanliness of your room and the comfort of the bed. We strive to provide a relaxing and enjoyable experience for all our guests, and we're delighted to know we succeeded during your visit.We hope to continue to provide great experiences for you here at Red Roof. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,ReysheRed Roof Management RediResponse Specialist
2.0分
情侣出游
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Stayed here many times with no issues. This last time seemed fine until getting up in the middle of the night...when turning on the light and seen multiple roaches. Baby to adults. We then decided to gather our things and was checked out by 7am.
5.0分
情侣出游
It was a fast decision to stop for the night. Everything was clean and the front desk guy was very friendly.
5.0分
其他
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A Red Roof comfortable stay
It was a comfortable and restful night, which was what we needed. The room was perfectly clean. The lady at the front desk nice, pleasant and helpful. Would definitely stay at this hotel again.
Thank you
5.0分
其他
Great customer service. Very welcoming at check-in. Rooms clean, spacious, and comfortable. Would definitely stay again.
4.0分
其他
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The room seemed to have been redone fairly recently. You might bring a shower cap if you don't want your hair to get wet. It had a good stream. As an older person I would have liked having some type of handrails to hold on to in the tub. I like that they kept it quiet.
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酒店回复: Dear Rebecca,Red Roof Inn Hope thanks you for your review. We're pleased you found the room updated and enjoyed the shower. We regret the lack of handrails in the tub caused inconvenience; your feedback is valuable for improving accessibility for all guests. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely, JonathanRed Roof Management RediResponse Specialist
都好
Old and run down. Not very clean. Toilet was 6 inches from the wall. No lamps or usb plug ins. Bed was ok, and front desk man was nice.
The even numbered rooms all face a "party house" event center where patrons use the shared parking lot for barbeque, excessive drinking, and boisterous laughing, screaming, and revelry into the late evening hours. Bid Turn Off!
The room was very stark. Minimal furnishings, no couch or easy-chair, and no lamps accessible from the bed. About the worst place I've ever stayed - would not make that mistake again.
Older building that has been fixed up with paint, new lights and plumbing fixtures. Low water pressure. Toilet hung open every time I flushed and had to remove the top and unstick it. Toilet and tub gurgled when other residents flushed. Overall not too bad for the price if cheap is your main concern. Good enough for an inexpensive overnight on a long trip. Kinda gives you that "lipstick on a pig" vibe.
My stay in Hope was excellent. The room was clean and the bed was comfortable. Thank you so much.
Stayed here many times with no issues. This last time seemed fine until getting up in the middle of the night...when turning on the light and seen multiple roaches. Baby to adults. We then decided to gather our things and was checked out by 7am.
It was a fast decision to stop for the night. Everything was clean and the front desk guy was very friendly.
A Red Roof comfortable stay
It was a comfortable and restful night, which was what we needed. The room was perfectly clean. The lady at the front desk nice, pleasant and helpful. Would definitely stay at this hotel again.
Thank you
Great customer service. Very welcoming at check-in. Rooms clean, spacious, and comfortable. Would definitely stay again.
The room seemed to have been redone fairly recently. You might bring a shower cap if you don't want your hair to get wet. It had a good stream. As an older person I would have liked having some type of handrails to hold on to in the tub. I like that they kept it quiet.