酒店回复: Dear Matthias,Thank you for your feedback and the positive rating! We're glad your overnight stay was satisfactory. We hope to welcome you again for an even better experience next time.Sincerely,Hotel Manager
5.0分
其他
原文
翻译提供方：Google
针对前任
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酒店回复: Dear Guest,Thank you for your excellent rating! We’re thrilled you had a great stay and hope to welcome you back again soon.Sincerely,Hotel Manager
3.0分
其他
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The room could use a good scrubbing! Many things not working well - like the temperature gauge on the AC was illegible. The refrigerator froze food overnight despite attempts to rest it. Compliments for the bed which was fine. The location is great but I won't stay here again because of the dirt and mold.
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酒店回复: Dear Guest,“Thank you for taking the time to share your feedback. We’re sorry to hear about the cleanliness and maintenance issues you encountered. This is not the experience we want for our guests, and we’ll be addressing these concerns with our housekeeping and maintenance teams immediately. We’re glad you found the bed comfortable and appreciated the location, and we hope you’ll consider giving us another chance in the future.”Sincerely, Hotel Manager
3.0分
其他
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The room was big which was nice. The bed was okay. I did sleep pretty good. The bathroom was not clean, the shower curtain smelled like mildew. The toilet was dirty. The sink was dirty.
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酒店回复: Dear Kristy,We appreciate you taking the time to share your feedback. While we are glad you found the room spacious and slept well, we are very concerned about the cleanliness issues you experienced in the bathroom.Your comments are extremely valuable and will be used to review and improve our housekeeping procedures to ensure all rooms meet the highest standards of cleanliness and comfort for future guests.Sincerely,Hotel Manager
2.0分
情侣出游
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The room smelled very badly of stale cigarettes ( they have a non- smoking policy). The bed wall lamps were unplugged and had no lightbulbs. The bathroom floor and tub were dirty and stained. The mattress was fine, but the metal base groaned and clanged and the springs slipped out from under the mattress. Go elsewhere!
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酒店回复: Dear Guest,“We’re very sorry to hear about the condition of your room and the issues you encountered. This is not the level of cleanliness or maintenance we strive to provide. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate attention and correction. We appreciate your feedback and apologize for the inconvenience you experienced.”Sincerely, Hotel Manager
5.0分
朋友出游
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Valerie at the front desk was AMAZING. She was accomadating, friendly, greated us with a warm hello and smile. Informed us of area activities, etc. We ate at the Gator Cove Bar and Grill inside the hotel. Madison was also the bomb. She really knew her drinks and food options. She also was friendly and full of ideas for things to do in the area. The Shrimp Basket was so YUMMY!! Best I have ate in awhile. My traveling friend had the Flat bread Pizza and it also was so good!! The hotel is undergoing renovations but they are on top of it and will make you stay a pleasant one. Will for sure stay here again!! Thanks!!
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酒店回复: Dear Guest,Thank you for your wonderful review! We’re thrilled to hear Valerie and Madison made your stay so enjoyable and that you loved the food at Gator Cove Bar and Grill. We appreciate your understanding during our renovations and are glad they didn’t affect your experience. We can’t wait to welcome you back for another great stay!Sincerely, Hotel Manager
3.0分
情侣出游
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The staff was great. There was a few issues.... First thing was the t.v needed to warm up, I guess. The picture was scrambled on every Channel for a while. But then went clear after about 5 min. Then in the morning the coffee maker would not work. But the light was on showing it had power. The outlets in the room, most didn't work properly. One but not both. So I'd have to unplug a light or tv to charge my phone or laptop. Maintenance did come the next day a replaced 1 quickly. And it worked. We were not advised of the remodeling when we checked in. Which was kinda of annoying to listen to all the banging all day long. It just would have been nice to know before hand.
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酒店回复: Dear Guest,Thank you for your detailed feedback. We’re glad our staff made a positive impression, but we sincerely apologize for the issues with the TV, coffee maker, outlets, and the unexpected remodeling noise. Your comments will help us improve communication and maintenance so future stays are more seamless.Sincerely, Hotel Manager
5.0分
其他
Location was great if you’re going to the Springs or the Homosassa State Park… big beautiful pool and great food in the little bar and Grill.
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad you enjoyed our convenient location, beautiful pool, and tasty food at the bar and grill. We hope to welcome you back soon!Sincerely, Hotel Manager
4.0分
其他
The property's average very good price obviously. But no breakfast not that I even eat breakfast just kind of nice to have sometimes.
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酒店回复: Dear Guest,“Thank you for your feedback! We’re glad you found our property a good value. We appreciate your comment about breakfast and will keep it in mind as we look for ways to enhance the guest experience.”Sincerely, Hotel Manager
性价比高，环境好，停车方便，旁边就是超市，都挺好。以后有机会还会入住，走的那天发现酒店里面还有个大泳池，下次再去
过夜还行
针对前任
The room could use a good scrubbing! Many things not working well - like the temperature gauge on the AC was illegible. The refrigerator froze food overnight despite attempts to rest it. Compliments for the bed which was fine. The location is great but I won't stay here again because of the dirt and mold.
The room was big which was nice. The bed was okay. I did sleep pretty good. The bathroom was not clean, the shower curtain smelled like mildew. The toilet was dirty. The sink was dirty.
The room smelled very badly of stale cigarettes ( they have a non- smoking policy). The bed wall lamps were unplugged and had no lightbulbs. The bathroom floor and tub were dirty and stained. The mattress was fine, but the metal base groaned and clanged and the springs slipped out from under the mattress. Go elsewhere!
Valerie at the front desk was AMAZING. She was accomadating, friendly, greated us with a warm hello and smile. Informed us of area activities, etc. We ate at the Gator Cove Bar and Grill inside the hotel. Madison was also the bomb. She really knew her drinks and food options. She also was friendly and full of ideas for things to do in the area. The Shrimp Basket was so YUMMY!! Best I have ate in awhile. My traveling friend had the Flat bread Pizza and it also was so good!! The hotel is undergoing renovations but they are on top of it and will make you stay a pleasant one. Will for sure stay here again!! Thanks!!
The staff was great. There was a few issues.... First thing was the t.v needed to warm up, I guess. The picture was scrambled on every Channel for a while. But then went clear after about 5 min. Then in the morning the coffee maker would not work. But the light was on showing it had power. The outlets in the room, most didn't work properly. One but not both. So I'd have to unplug a light or tv to charge my phone or laptop. Maintenance did come the next day a replaced 1 quickly. And it worked. We were not advised of the remodeling when we checked in. Which was kinda of annoying to listen to all the banging all day long. It just would have been nice to know before hand.
Location was great if you’re going to the Springs or the Homosassa State Park… big beautiful pool and great food in the little bar and Grill.
The property's average very good price obviously. But no breakfast not that I even eat breakfast just kind of nice to have sometimes.