Parking was easy, staff was decent, no breakfast and room was livable. A place just to lay your head; very underwhelming. Refrigerator and microwave in room.
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酒店回复: We are very glad you enjoyed your experience and hope to see you again. We understand the no breakfast situation we are working on remodeling it, though there was coffee in the room.
1.0分
朋友出游
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I would give this pit a zero if I could. This motel is a dump. It's very dirty and falling apart. The first room they gave me stank of cigarettes, and they said it was non-smoking. The second room the AC didn't work, and I had a hard time for the shower to work. They charged $100 for the room, it wasn't worth 5 cents. Trash was strewn everywhere outside and there were shady people staying there. There also was no pool and no breakfast. I only stayed there as we were exhausted from driving all day., and it was right off the highway. This place is a cesspool. Stay away!
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酒店回复: Dear Lucy, We are sorry to hear about your experience and appreciate you taking the time to share it. Your stay clearly fell short of expectations, and for that, we sincerely apologize. Cleanliness, safety, and comfort are priorities we take seriously. We will be addressing your comments with our team right away, as we are committed to improving. It is our hope to welcome you back for a much better experience in the future.
2.0分
其他
No breakfast and the bed conditions was not satisfied.
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酒店回复: Dear Jephil,We regret to hear that your experience with us did not meet expectations. We apologize for any disappointment and will share your comments with our team. We hope you will give us another chance in the future.
1.0分
其他
It was filthy everywhere, smelled of urine. We couldn’t breath.
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酒店回复: Dear Janet,What you have described is concerning, and we sincerely apologize for any lapse in cleanliness you encountered. These kinds of issues, including odor, are never concerns our guests should endure, and we've dispatched our housekeeping team to take a further look into your comments. Thank you for sharing them. We'll work diligently to improve and uphold our high standards.
2.0分
情侣出游
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The parking lot is very narrow-our truck barely fit in the slot.
Also only one car at a time can move around the building-too narrow. We had trouble with our toilet, our coffee maker worked but the coffee pot obviously was not the original because it did not fit properly...we had to hold it up to release the coffee. We made 4 cups- took several minutes to hold the coffee pot while it brewed. There were 2 of us and we received 2 bath towels, 1 hand towel and 1 wash cloth. We had a spill and used the hand towel, i washed my face with the was cloth so we had to use our bath towels to dry off the sink splash, wipe our mouths from brushing our teeth, etc. We requested extra towels the next morning. The description online says there is a free breakfast but there is NO breakfast, free or otherwise. You cannot enter the lobby at all until after 8:30am - that is when we left to go find breakfast and head to the game on Saturday morning. I had to speak to the owner lady through a night window. On a positive note- the heat/air worked well. I would not stay there again
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酒店回复: Dear Robin,We're grateful for your feedback. Please accept our apologies for the disappointing experience you had at our hotel. We can certainly understand your frustration with the issues you encountered with parking, our amenities, and miscommunication. This is never the stay we wish for our guests to have, and we'll utilize your feedback to ensure the proper improvements are made. Thank you for taking the time to share, and we wish you safe travels ahead.
1.0分
情侣出游
No pool to use. No breakfast. No safety measures in the bathroom. Nothing in tub bottom for safety.
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酒店回复: Dear George and Aida,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in the accommodations and amenities that you received during your visit. Please also know that the safety of our guests is our number one goal. All of your feedback is gratefully received and will be discussed internally so that improvements can be made for the future. Thank you, and we hope you will consider giving us another chance soon; we're confident that we can impress you.
2.0分
情侣出游
Dirty sheets and limited towels. Water leaking from the ceilings. Staff responded well, bt after moving to a second room, there were still some water issues.
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酒店回复: Dear William,Thank you for being our guest and sharing about your experience. We're disappointed to hear your stay fell below expectations, and we will be sure to address any water leaks promptly. Your feedback about the sheets will also be shared with our housekeeping team for improvement. It's great to hear our staff quickly accommodated you, and we hope to have the chance to provide you with a more seamless experience in the future.
2.0分
其他
Pool not open and likely shouldn't be ever. Attempted to update but this is an old property.
Staff was ok.
3.0分
其他
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Gross
Floor was disgusting, I wiped with a rag and it was black. Sticky and smelled like smoke in a non smoking room. No remote so had to unplug the tv to turn it off. Bathroom door you had to slam to close. The door to the outside also randomly opened by itself at 6am. Would not stay here again.
1.0分
其他
Terrible facilty
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酒店回复: Dear Seth,Thank you for your feedback. Your comments are important to us. We would appreciate the opportunity to learn more about what occurred so we can address it. If you are open to sharing more details, please feel free to reach out to us. We truly value your input and hope to welcome you back soon for a much better experience.
Parking was easy, staff was decent, no breakfast and room was livable. A place just to lay your head; very underwhelming. Refrigerator and microwave in room.
I would give this pit a zero if I could. This motel is a dump. It's very dirty and falling apart. The first room they gave me stank of cigarettes, and they said it was non-smoking. The second room the AC didn't work, and I had a hard time for the shower to work. They charged $100 for the room, it wasn't worth 5 cents. Trash was strewn everywhere outside and there were shady people staying there. There also was no pool and no breakfast. I only stayed there as we were exhausted from driving all day., and it was right off the highway. This place is a cesspool. Stay away!
No breakfast and the bed conditions was not satisfied.
It was filthy everywhere, smelled of urine. We couldn’t breath.
The parking lot is very narrow-our truck barely fit in the slot.
Also only one car at a time can move around the building-too narrow. We had trouble with our toilet, our coffee maker worked but the coffee pot obviously was not the original because it did not fit properly...we had to hold it up to release the coffee. We made 4 cups- took several minutes to hold the coffee pot while it brewed. There were 2 of us and we received 2 bath towels, 1 hand towel and 1 wash cloth. We had a spill and used the hand towel, i washed my face with the was cloth so we had to use our bath towels to dry off the sink splash, wipe our mouths from brushing our teeth, etc. We requested extra towels the next morning. The description online says there is a free breakfast but there is NO breakfast, free or otherwise. You cannot enter the lobby at all until after 8:30am - that is when we left to go find breakfast and head to the game on Saturday morning. I had to speak to the owner lady through a night window. On a positive note- the heat/air worked well. I would not stay there again
No pool to use. No breakfast. No safety measures in the bathroom. Nothing in tub bottom for safety.
Dirty sheets and limited towels. Water leaking from the ceilings. Staff responded well, bt after moving to a second room, there were still some water issues.
Pool not open and likely shouldn't be ever. Attempted to update but this is an old property.
Staff was ok.
Gross
Floor was disgusting, I wiped with a rag and it was black. Sticky and smelled like smoke in a non smoking room. No remote so had to unplug the tv to turn it off. Bathroom door you had to slam to close. The door to the outside also randomly opened by itself at 6am. Would not stay here again.
Terrible facilty