酒店回复: Dear Magdalena,What you've described is far from a normal experience with us. While we treat our property regularly, we'll be sure to have our pest control team look into all of your comments further so that improvements can be made where necessary. Please consider giving us another chance soon; we're confident that we can impress you and change your perceptions.
1.0分
其他
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How to make your hotel guests unhappy:
1) When they check in, make them stand there filling out useless papers.
I previously booked the room on *******. But when I checked in, they handed me a little card and told me to fill it out with name, address, phone, etc. Why? All of that information is ALREADY filled out in *******. This isn't the 1980s any more!
2) Phone the guests' room in the morning, just to see if they're in there.
When I woke up and answered the phone, they didn't say anything at all. Guess they just felt like giving us an unwanted wake-up call. Three hours before checkout time. Here's a tip: If your guests haven't checked out yet, and it's not checkout time yet, then YES, they are still in their room!
Badly-run hotel.
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酒店回复: Thank you for taking the time to share your feedback. I sincerely apologize for the inconveniences you experienced during your stay with us. Your comfort and satisfaction are extremely important, and I’m disappointed to hear that we fell short.Regarding the registration card at check-in, I understand your frustration. While we do receive basic information from third-party booking sites, we are still required to verify guest details for security and regulatory purposes. That said, we will be reviewing our check-in process to ensure it is as quick and seamless as possible.I also want to address the unwanted call to your room. This should not have occurred. Our team should never disturb guests without purpose or proper communication. I will be following up with our staff to ensure this does not happen again and that our procedures around room status are being followed correctly.We appreciate your feedback, as it helps us improve our service. If you choose to stay with us again, please reach out to me directly I would like the opportunity to personally ensure you have a smooth and comfortable experience.Warm regards,Jay
5.0分
商务出差
The staff's amazing the rooms are clean and big the property is in perfect location due to many fast food restaurants around
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酒店回复: Thank you for your feedback, we appreciate your kind comments about our clean rooms and friendly staff. We’re glad you enjoyed your stay at America’s Best Value Inn Hempstead and hope to welcome you back again soon!
4.0分
家庭亲子
This was a one nighter so it unfair to do a full review. Our stay was good with no problems.
2.0分
其他
This property definitely needs major repairs, maintenance, and upgrades.
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酒店回复: Thank you for your feedback. We sincerely apologize that your experience fell short of expectations. We take your concerns seriously and are actively reviewing our property to address these issues. Your comments help us improve, and we hope to welcome you back soon for a much better experience.
1.0分
其他
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bait and switch hotel
Reverse, seeing the photos of the hotel on the website. It looks nice. And looks clean and looks comfortable. It also looked like there was breakfast. Had all the machines and abilities to do so, but they do not serve breakfast. They do not unlock the door and add it to it. Whenever you get there they will sit there and discuss with you about finalizing your payment and as soon as you have payment done by car. And he accepts the room's where it is paid for he then afterwards will pull out a paper slip for you to find out and charge you an extra $50. For a security deposit people myself being homeless? I spent every penny that I was able to acquire that day on that room online. So whenever I got there and was charged for the feet of the room and then after my money was taken, then I was asked for a security deposit towards it. Now, if I was to ask for my money back. It would take 7 business to 10 business days. And I would be screwed on having a place to stay for the night and be back in my car again. Overnight sweating, no shower. All that stuff horrible I was on The Verge of an anxiety attack.
But after a little trade was given for the.
Security deposit which the trade was worth much more than the deposit. And then put us in a room with a bunch of broken items that I fixed myself to make sure that whenever he went through, I could get my volleyball's back.There was always attitude.I would walk up to the window and I would push the button for to get service and he would
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酒店回复: Thank you for your feedback. We are sorry for the stress, frustration, and hardship you encountered. It's clear we failed to provide not only a comfortable environment but also the care and clarity that every guest deserves. What you described is not acceptable. We understand how important transparency and respect are, and want to sincerely apologize for the way this was handled. Your comments are taken seriously. Thank you again for your feedback, and we are sorry that your stay with us added to your stress rather than easing it.
1.0分
其他
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Needs repairs and upkeep
Well, for starters, he issued me a card and I was locked out of my room three times which caused a major inconvenience and couldn’t go into the room for 30 minutes or so and then also the faucet in the bathroom area water would barely run and this Spicket or faucet in the bathroom was barely hanging on, so it’s definitely need some repairs and work done
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酒店回复: Dear Joshua,Thank you for being our guest and sharing this feedback. We'd like to apologize for the inconvenience caused by your room key. This is never how we want a stay to start for our guests, and we'll work to rectify this issue. Additionally, we appreciate your notifying us about the faucet in your room. Our maintenance team has been made aware and is implementing the necessary fixes. While we regret not having left you with a better first impression, we value your honesty and are committed to providing a stay more reflective of our standards. We hope to welcome you to experience this in the future.
3.0分
其他
Room was clean but had some deferred maintenance that should be addressed.
2.0分
商务出差
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The furnishing is very old and outdated. The bedding appeared to be clean but has cigarette burns and stains on it. Only one bug was seen on my last day but it appeared to be a roach.
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酒店回复: Dear Lawrence,Thank you for your feedback. We are sorry to hear that your experience did not meet expectations. We understand how important clean, comfortable, and well-maintained accommodations are, and regret that your room did not reflect the standards we strive to provide. All of your comments have been shared with our team for review and correction. We appreciate you bringing these matters to our attention and hope to welcome you back soon for a much better experience.
在二楼，没有电梯，所以我膝盖不好，只能爬楼梯。房间还不错，就是热水等了好一会儿。
事实是，我只在那里呆了一天，壁橱里就出现了一只老鼠，还有蟑螂，太恶心了。
How to make your hotel guests unhappy:
1) When they check in, make them stand there filling out useless papers.
I previously booked the room on *******. But when I checked in, they handed me a little card and told me to fill it out with name, address, phone, etc. Why? All of that information is ALREADY filled out in *******. This isn't the 1980s any more!
2) Phone the guests' room in the morning, just to see if they're in there.
When I woke up and answered the phone, they didn't say anything at all. Guess they just felt like giving us an unwanted wake-up call. Three hours before checkout time. Here's a tip: If your guests haven't checked out yet, and it's not checkout time yet, then YES, they are still in their room!
Badly-run hotel.
The staff's amazing the rooms are clean and big the property is in perfect location due to many fast food restaurants around
This was a one nighter so it unfair to do a full review. Our stay was good with no problems.
This property definitely needs major repairs, maintenance, and upgrades.
bait and switch hotel
Reverse, seeing the photos of the hotel on the website. It looks nice. And looks clean and looks comfortable. It also looked like there was breakfast. Had all the machines and abilities to do so, but they do not serve breakfast. They do not unlock the door and add it to it. Whenever you get there they will sit there and discuss with you about finalizing your payment and as soon as you have payment done by car. And he accepts the room's where it is paid for he then afterwards will pull out a paper slip for you to find out and charge you an extra $50. For a security deposit people myself being homeless? I spent every penny that I was able to acquire that day on that room online. So whenever I got there and was charged for the feet of the room and then after my money was taken, then I was asked for a security deposit towards it. Now, if I was to ask for my money back. It would take 7 business to 10 business days. And I would be screwed on having a place to stay for the night and be back in my car again. Overnight sweating, no shower. All that stuff horrible I was on The Verge of an anxiety attack.
But after a little trade was given for the.
Security deposit which the trade was worth much more than the deposit. And then put us in a room with a bunch of broken items that I fixed myself to make sure that whenever he went through, I could get my volleyball's back.There was always attitude.I would walk up to the window and I would push the button for to get service and he would
Needs repairs and upkeep
Well, for starters, he issued me a card and I was locked out of my room three times which caused a major inconvenience and couldn’t go into the room for 30 minutes or so and then also the faucet in the bathroom area water would barely run and this Spicket or faucet in the bathroom was barely hanging on, so it’s definitely need some repairs and work done
Room was clean but had some deferred maintenance that should be addressed.
The furnishing is very old and outdated. The bedding appeared to be clean but has cigarette burns and stains on it. Only one bug was seen on my last day but it appeared to be a roach.