酒店回复: Dear Magdalena,What you've described is far from a normal experience with us. While we treat our property regularly, we'll be sure to have our pest control team look into all of your comments further so that improvements can be made where necessary. Please consider giving us another chance soon; we're confident that we can impress you and change your perceptions.
1.0分
其他
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bait and switch hotel
Reverse, seeing the photos of the hotel on the website. It looks nice. And looks clean and looks comfortable. It also looked like there was breakfast. Had all the machines and abilities to do so, but they do not serve breakfast. They do not unlock the door and add it to it. Whenever you get there they will sit there and discuss with you about finalizing your payment and as soon as you have payment done by car. And he accepts the room's where it is paid for he then afterwards will pull out a paper slip for you to find out and charge you an extra $50. For a security deposit people myself being homeless? I spent every penny that I was able to acquire that day on that room online. So whenever I got there and was charged for the feet of the room and then after my money was taken, then I was asked for a security deposit towards it. Now, if I was to ask for my money back. It would take 7 business to 10 business days. And I would be screwed on having a place to stay for the night and be back in my car again. Overnight sweating, no shower. All that stuff horrible I was on The Verge of an anxiety attack.
But after a little trade was given for the.
Security deposit which the trade was worth much more than the deposit. And then put us in a room with a bunch of broken items that I fixed myself to make sure that whenever he went through, I could get my volleyball's back.There was always attitude.I would walk up to the window and I would push the button for to get service and he would
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酒店回复: Thank you for your feedback. We are sorry for the stress, frustration, and hardship you encountered. It's clear we failed to provide not only a comfortable environment but also the care and clarity that every guest deserves. What you described is not acceptable. We understand how important transparency and respect are, and want to sincerely apologize for the way this was handled. Your comments are taken seriously. Thank you again for your feedback, and we are sorry that your stay with us added to your stress rather than easing it.
1.0分
其他
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Needs repairs and upkeep
Well, for starters, he issued me a card and I was locked out of my room three times which caused a major inconvenience and couldn’t go into the room for 30 minutes or so and then also the faucet in the bathroom area water would barely run and this Spicket or faucet in the bathroom was barely hanging on, so it’s definitely need some repairs and work done
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酒店回复: Dear Joshua,Thank you for being our guest and sharing this feedback. We'd like to apologize for the inconvenience caused by your room key. This is never how we want a stay to start for our guests, and we'll work to rectify this issue. Additionally, we appreciate your notifying us about the faucet in your room. Our maintenance team has been made aware and is implementing the necessary fixes. While we regret not having left you with a better first impression, we value your honesty and are committed to providing a stay more reflective of our standards. We hope to welcome you to experience this in the future.
2.0分
商务出差
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The furnishing is very old and outdated. The bedding appeared to be clean but has cigarette burns and stains on it. Only one bug was seen on my last day but it appeared to be a roach.
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酒店回复: Dear Lawrence,Thank you for your feedback. We are sorry to hear that your experience did not meet expectations. We understand how important clean, comfortable, and well-maintained accommodations are, and regret that your room did not reflect the standards we strive to provide. All of your comments have been shared with our team for review and correction. We appreciate you bringing these matters to our attention and hope to welcome you back soon for a much better experience.
1.0分
家庭亲子
Pool was green, lobby was locked (had to ring a bell for service - this was at 9a in the morning), no breakfast due to corona virus?
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酒店回复: Dear Shawni,Thank you for taking the time to leave us your feedback. We're sorry to hear that you didn't have a good time with us, and we apologize for any disappointment in our amenities. All of your feedback is gratefully received and will be discussed internally so that improvements can be made for the future. It is our hope that you'll consider giving us another chance soon.
3.0分
商务出差
The price is reasonable for this area.
4.0分
其他
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Our stay was an overnight stay in Hempstead the room was in fair condition and cleaned but I did wipe it down myself, The problem we had was the people above us they got really noisy about 10:00 at night I couldn't take it anymore so I called front desk about 10:40 they did call them because about 10 minutes later they did get quiet but although they did get up about five the next morning being noisy again until they checked out, we got up and left about 8:00 am. But overall it was an okay hotel.
1.0分
其他
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BEWARE
We were treated as if we were prisoners here. The owner of the hotel just walked into our room uninvited. They talked down to us as if we were stupid. BEWARE OF THIS PLACE. I specifically asked for an ADA room but didn't get one. At check in, the lady said they don't have those type of rooms. The owners walk around and stare at people. Several people said they'll never stay here again and neither will I. And if ********** doesn't start reviewing these places then I will start using another service.
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酒店回复: Dear Terry,What you have described is far from the experience that we want our guests to have. It's always our goal to provide our guests with the best service possible and the privacy of our guests is our top priority. All of your feedback is gratefully received and we encourage you to reach out to us offline so that we can better assist you. We hope to hear from you soon.
1.0分
其他
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Not a good experience!
It was terrible. At check in, the lady at the desk was not really friendly or give any information on anything. During the middle of night my husband had to bang on the ceiling to get the people upstairs to quit stomping around. The man in the room next to us was snoring so loud it sounded like he was in the room with us. My husband couldn’t take it anymore and went to sleep in our truck.
The furniture in the room was old and broken. The bathroom door frame looked like it had been kicked in. The towels and wash cloths were see through and looked dirty.
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酒店回复: Dear Jodie,Thank you for taking the time to leave us your feedback. We're sorry to hear that you didn't have a good time with us during your recent visit. Please accept our apologies for any noise or upkeep concerns. Your frustration is understandable and we will be sure to discuss all of your comments internally so that improvements can be made where necessary. It is our hope that you'll consider giving us another chance soon; we're confident that we can impress you.
5.0分
商务出差
I had to go to a different room because their couch’s was nasty
事实是，我只在那里呆了一天，壁橱里就出现了一只老鼠，还有蟑螂，太恶心了。
bait and switch hotel
Reverse, seeing the photos of the hotel on the website. It looks nice. And looks clean and looks comfortable. It also looked like there was breakfast. Had all the machines and abilities to do so, but they do not serve breakfast. They do not unlock the door and add it to it. Whenever you get there they will sit there and discuss with you about finalizing your payment and as soon as you have payment done by car. And he accepts the room's where it is paid for he then afterwards will pull out a paper slip for you to find out and charge you an extra $50. For a security deposit people myself being homeless? I spent every penny that I was able to acquire that day on that room online. So whenever I got there and was charged for the feet of the room and then after my money was taken, then I was asked for a security deposit towards it. Now, if I was to ask for my money back. It would take 7 business to 10 business days. And I would be screwed on having a place to stay for the night and be back in my car again. Overnight sweating, no shower. All that stuff horrible I was on The Verge of an anxiety attack.
But after a little trade was given for the.
Security deposit which the trade was worth much more than the deposit. And then put us in a room with a bunch of broken items that I fixed myself to make sure that whenever he went through, I could get my volleyball's back.There was always attitude.I would walk up to the window and I would push the button for to get service and he would
Needs repairs and upkeep
Well, for starters, he issued me a card and I was locked out of my room three times which caused a major inconvenience and couldn’t go into the room for 30 minutes or so and then also the faucet in the bathroom area water would barely run and this Spicket or faucet in the bathroom was barely hanging on, so it’s definitely need some repairs and work done
The furnishing is very old and outdated. The bedding appeared to be clean but has cigarette burns and stains on it. Only one bug was seen on my last day but it appeared to be a roach.
Pool was green, lobby was locked (had to ring a bell for service - this was at 9a in the morning), no breakfast due to corona virus?
The price is reasonable for this area.
Our stay was an overnight stay in Hempstead the room was in fair condition and cleaned but I did wipe it down myself, The problem we had was the people above us they got really noisy about 10:00 at night I couldn't take it anymore so I called front desk about 10:40 they did call them because about 10 minutes later they did get quiet but although they did get up about five the next morning being noisy again until they checked out, we got up and left about 8:00 am. But overall it was an okay hotel.
BEWARE
We were treated as if we were prisoners here. The owner of the hotel just walked into our room uninvited. They talked down to us as if we were stupid. BEWARE OF THIS PLACE. I specifically asked for an ADA room but didn't get one. At check in, the lady said they don't have those type of rooms. The owners walk around and stare at people. Several people said they'll never stay here again and neither will I. And if ********** doesn't start reviewing these places then I will start using another service.
Not a good experience!
It was terrible. At check in, the lady at the desk was not really friendly or give any information on anything. During the middle of night my husband had to bang on the ceiling to get the people upstairs to quit stomping around. The man in the room next to us was snoring so loud it sounded like he was in the room with us. My husband couldn’t take it anymore and went to sleep in our truck.
The furniture in the room was old and broken. The bathroom door frame looked like it had been kicked in. The towels and wash cloths were see through and looked dirty.
I had to go to a different room because their couch’s was nasty