The place itself was okay BUT I forgot a pair of jeans and called less than 24 hours later to let them know I would come get them - first they said I had to email which no one answered so I called AGAIN and the answer was, "I don't know how to tell you this but they were thrown away." Say what??? Not in lost and found, not donated, thrown away... I call bs! They were like new jeans with a belt still through the loops and it was less than 24 hours from when I checked out 🤔.
2.0分
其他
The room was half painted and beds are wore out. Also tried to shower and the water was super dirty yellow n brown
2.0分
其他
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When I book a hotel with a full breakfast that’s what I expect. I found coffee & a couple nasty plastic wrapped muffins. No staff, empty & unplugged fridge, no plates/bowls/silverware, & empty waffle batter dispenser.
1.0分
家庭亲子
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I reserved a suite and even paid extra for early check-in, but the room wasn’t ready until an hour after we arrived. We were told it was still being cleaned. When we finally got access, the “suite” had a 12x14 inch hole in the wall, used tissues under the pillows, red stains on the comforter, and used hair ties left in the bathroom.
While we were at the front desk reporting these issues, another couple was there because the manager had given their room away—they had literally walked in to find strangers settling into their room. To which the manager responded, "oh yes, we moved you to another room." With no apology or explanation to them. Unacceptable.
Thirty minutes after requesting new sheets and cleaning service, I went back to the front desk only to find that the manager had completely forgotten about our situation. Eventually, we were moved to another room. It was somewhat cleaner, but the towel shelf fell off the wall when I grabbed a towel, and the toilet lever was broken (my husband had to fix it just so we could get through the night).
The next morning, there was no breakfast provided, even though it was clearly advertised as included.
Overall, this stay was unacceptable. The rooms were unsanitary, poorly maintained, and the management was disorganized and unresponsive. I would strongly recommend avoiding this property until major improvements are made.
3.0分
商务出差
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Room was decently clean. Breakfast was pretty much nothing. Yhe waffles were all gone and noo e put front to service the refill otherwise they had swiss rolls...
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酒店回复: thank you for your positive feedback. we will keep continue working hard to maintain our good standard. we will defiantly make this note to our staff.
3.0分
其他
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Very nice staff! Parth and Nancy were warm and welcoming. Hot tub was honestly filthy and there were bottle caps and soap wrappers and a shampoo container by the tub. It was fairly cool. The beds were real flimsy and even compared with other Super 8s completely subpar.
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酒店回复: thank you for your positive feedback. we will keep continue working hard to maintain our good standard. we are also in process of to make change in mattresses as well.
2.0分
家庭亲子
Breakfast is almost none. Uncomfortable bed. Terrible property, likey a refurbished old factory. Broken toilet seat. Stay away from this hotel.
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酒店回复: we work hard to get the positive feedback, we will keep continue our services to improve. We do not advertise for breakfast but still we serve coffee and muffin in morning which is not even required from brand standard. I hope you may have somewhere in your kindness for second chance for us. I will make sure I will give you better service with better accommodation.
5.0分
情侣出游
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Maddy... The new owner of this Hotel is literally a breath of fresh air. I have stayed at this hotel in the past, and it is so much better with the new owner. I loved that they had a pool and hot tub and that they were both kept up so nicely. Also they are very attentive to keeping up the continental breakfast during the whole duration of the hours of operation. Bottom line is I wouldn't stay anywhere else but there when I go to Hayward. Jason # room 304
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酒店回复: Thank you for positive feedback. we will continue working hard for better services.
1.0分
情侣出游
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Toilet had not been cleaned at all. Bed was hard as a rock. The drug sales in the adjoining room were booming all night til 3am due to no secure entry. At least 20 visitors to the room throughout the night all staying about a minute and slamming the door both ways. AC was loud. TV turned on but wouldn't play any actual channels. Coffee maker but no coffee cups in the room. The ice machine didn't work at all. Breakfast was waffle batter, brown grapes and mini muffins. Really couldn't have been worse.
出色的
The place itself was okay BUT I forgot a pair of jeans and called less than 24 hours later to let them know I would come get them - first they said I had to email which no one answered so I called AGAIN and the answer was, "I don't know how to tell you this but they were thrown away." Say what??? Not in lost and found, not donated, thrown away... I call bs! They were like new jeans with a belt still through the loops and it was less than 24 hours from when I checked out 🤔.
The room was half painted and beds are wore out. Also tried to shower and the water was super dirty yellow n brown
When I book a hotel with a full breakfast that’s what I expect. I found coffee & a couple nasty plastic wrapped muffins. No staff, empty & unplugged fridge, no plates/bowls/silverware, & empty waffle batter dispenser.
I reserved a suite and even paid extra for early check-in, but the room wasn’t ready until an hour after we arrived. We were told it was still being cleaned. When we finally got access, the “suite” had a 12x14 inch hole in the wall, used tissues under the pillows, red stains on the comforter, and used hair ties left in the bathroom.
While we were at the front desk reporting these issues, another couple was there because the manager had given their room away—they had literally walked in to find strangers settling into their room. To which the manager responded, "oh yes, we moved you to another room." With no apology or explanation to them. Unacceptable.
Thirty minutes after requesting new sheets and cleaning service, I went back to the front desk only to find that the manager had completely forgotten about our situation. Eventually, we were moved to another room. It was somewhat cleaner, but the towel shelf fell off the wall when I grabbed a towel, and the toilet lever was broken (my husband had to fix it just so we could get through the night).
The next morning, there was no breakfast provided, even though it was clearly advertised as included.
Overall, this stay was unacceptable. The rooms were unsanitary, poorly maintained, and the management was disorganized and unresponsive. I would strongly recommend avoiding this property until major improvements are made.
Room was decently clean. Breakfast was pretty much nothing. Yhe waffles were all gone and noo e put front to service the refill otherwise they had swiss rolls...
Very nice staff! Parth and Nancy were warm and welcoming. Hot tub was honestly filthy and there were bottle caps and soap wrappers and a shampoo container by the tub. It was fairly cool. The beds were real flimsy and even compared with other Super 8s completely subpar.
Breakfast is almost none. Uncomfortable bed. Terrible property, likey a refurbished old factory. Broken toilet seat. Stay away from this hotel.
Maddy... The new owner of this Hotel is literally a breath of fresh air. I have stayed at this hotel in the past, and it is so much better with the new owner. I loved that they had a pool and hot tub and that they were both kept up so nicely. Also they are very attentive to keeping up the continental breakfast during the whole duration of the hours of operation. Bottom line is I wouldn't stay anywhere else but there when I go to Hayward. Jason # room 304
Toilet had not been cleaned at all. Bed was hard as a rock. The drug sales in the adjoining room were booming all night til 3am due to no secure entry. At least 20 visitors to the room throughout the night all staying about a minute and slamming the door both ways. AC was loud. TV turned on but wouldn't play any actual channels. Coffee maker but no coffee cups in the room. The ice machine didn't work at all. Breakfast was waffle batter, brown grapes and mini muffins. Really couldn't have been worse.