酒店回复: Hi Jonathan,Wow! Thank you for your fantastic rating! We’re delighted to hear that you and your wife enjoyed your five-night stay and had such a wonderful experience.If there’s anything specific that made your stay memorable or anything we can do to make your next visit even better, we’d love to hear your feedback. We look forward to welcoming you both back soon!Best Regards,Customer Care Team
5.0分
其他
原文
翻译提供方：Google
出色地
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酒店回复: Hi Abraham,Thank you for your positive rating! We’re delighted to hear you had a good experience during your stay. Your feedback encourages our team to continue providing thoughtful and welcoming service for all guests.We hope to welcome you back soon for another enjoyable visit!Best Regards,Customer Care Team
5.0分
其他
原文
翻译提供方：Google
都好
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酒店回复: Dear Alejandro,Gracias for your wonderful five-star rating! We’re delighted to hear that everything went well during your stay. Your support means so much to our team.We’d love to welcome you back anytime—our goal is to make every stay just as smooth and enjoyable.Best Regards,Customer Care Team
1.0分
其他
i
The breakfast was not good. tThe juice machine was broken. It was hot in room could not get AC to work. The hotel was dark for breakfast.
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re very sorry to hear about the issues with the breakfast setup, broken juice machine, and the room temperature during your stay. This is certainly not the standard we strive for. Our maintenance and breakfast teams have been informed to ensure the juice machines are fully operational, the dining area is well-lit, and all AC units are checked for proper function.For your next visit, we’d be happy to provide a room on a cooler floor or assist with any immediate needs to make your stay more comfortable. We hope to welcome you back and show you the true quality of our service.Best Regards,Customer Care Team
1.0分
家庭亲子
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After my checkout I received a text saying that my sheets and comforter had cigarette burns. I don't smoke so how was that possible. They charged me for it. The manager never call me after several requests to talk to him. It was very upsetting to get charged for something you didn't do.
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酒店回复: Dear Ricarda,We are truly sorry to hear about the charge for cigarette burns on your bedding and the lack of follow-up from our management. We completely understand how upsetting this situation must have been, especially since you do not smoke. Your concern is heard, and this is not the experience we want for our guests.We would like to personally investigate this matter further and ensure it is resolved appropriately. Please contact our guest relations team directly so we can review the charge, discuss the incident in detail, and take corrective action. Your feedback is invaluable in helping us improve our communication and procedures for all future stays.We hope to restore your trust and have the opportunity to provide a seamless and worry-free experience in the future.Best Regards,Customer Care Team
2.0分
家庭亲子
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Trying to be nice here, but the place was really dirty inside. The floors were dirty. The elevator had the same fries/food/sticky syrup on the floor. The entire two nights I was there, the stairwell, the room was dirty, and shower had dirt marks on it, the floor in the room was quite dirty. The bed, my daughter had to sleep in add yellowish stains on the sheets, dried liquid on the walls next to the bed, just one of the dirtiest places I have stayed before. I’m not a high-end guy, but they weren’t very many clean areas that I noticed. I will say both staff members that work there at night were very nice, and great communicators.
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酒店回复: Dear Ralph,We sincerely apologize for the cleanliness issues you encountered during your stay. It is clear that many areas—from the floors and elevator to the bed and bathroom—fell short of the standard we strive to maintain. Your experience is not acceptable, and we truly understand how this impacted your stay.We’ve already informed our housekeeping team to review and reinforce cleaning procedures, including daily deep-cleaning checks, and will ensure that stains, residue, and overlooked areas are addressed immediately. For future stays, please don’t hesitate to reach out to the front desk—we will prioritize room inspections or offer alternatives to make your stay comfortable.Thank you for acknowledging our night staff; we’re glad their communication helped despite the challenges. We hope to earn the opportunity to restore your trust in the future.Best Regards,Customer Care Team
非常干净整洁
很棒的酒店，床很舒服，地理位置也非常好。
酒店很干净，地理位置优越，设施齐全。
带游泳池（不过我是出差，从来不用）
非常好的选择，我和我的妻子在这里住了 5 晚，度过了愉快的时光。
出色地
都好
i
The breakfast was not good. tThe juice machine was broken. It was hot in room could not get AC to work. The hotel was dark for breakfast.
After my checkout I received a text saying that my sheets and comforter had cigarette burns. I don't smoke so how was that possible. They charged me for it. The manager never call me after several requests to talk to him. It was very upsetting to get charged for something you didn't do.
Trying to be nice here, but the place was really dirty inside. The floors were dirty. The elevator had the same fries/food/sticky syrup on the floor. The entire two nights I was there, the stairwell, the room was dirty, and shower had dirt marks on it, the floor in the room was quite dirty. The bed, my daughter had to sleep in add yellowish stains on the sheets, dried liquid on the walls next to the bed, just one of the dirtiest places I have stayed before. I’m not a high-end guy, but they weren’t very many clean areas that I noticed. I will say both staff members that work there at night were very nice, and great communicators.