We had a problem with a noisy neighbor blasting tv at 3am. It was so loud that our neighbors on the opposite side started banging on our wall because they could hear it THROUGH our room. Josh at the front desk promised to ask them to turn it down, 1st to call the room (we never heard a call), then to knock on the door - we never heard that either - we firmly believe he did neither. Eventually we called the police. They first called the room (we were able to hear the shrill ring through the tv noise) but there was no response. Then they knocked (we could hear that easily as well) and got the rude neighbor to turn it down.
Room was dated but clean - but a useless and/or lying desk staff make this a place to avoid.
3.0分
家庭亲子
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Got to our first room, excessive hair on one of the beds, changed to another room, tv had 4 channels, but room was better than the first. Entry area is nice but rooms not so nice.
3.0分
其他
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Staff friendly, typical hotel breakfast, room was kind of clean. Found a water bottle top on the floor and some coin. Yay me. But not enough to pay for the room. Bed was comfortable. Bathroom clean.
1.0分
其他
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Comfort Suites have dramatically went down hill. Probably won't stay at another one. Rooms not that clean. Run down building. Main stairs missing step moulding. Tv wouldn't turn on, And paid more to get a better hotel and was disappointed.
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointing experience and the issues you encountered with cleanliness, maintenance, and the room amenities. This is not the standard we strive to provide for our guests. Your comments have been shared with our housekeeping and maintenance teams so we can address these concerns right away. We truly value your feedback and hope you might consider giving us another opportunity to provide you with a much-improved stay in the future.
4.0分
其他
Room was clean but I was surprised the only soap for the shower was a small bar. I seemed like there should have been some shower gel .
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酒店回复: Thank you for taking the time to share your feedback! We’re glad to hear you found your room clean and comfortable. We appreciate your comment about the soap provided — your input helps us identify ways to improve our guest experience. We’ll review our in-room amenities to ensure we’re meeting expectations. We hope to welcome you back soon!
5.0分
其他
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Awesome
From check in to check out service was great, Our stay was was made even better as we were given an upgrade in accommodations, did not sample the breakfast as we had other breakfasts awaiting.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and that our team was able to make your experience even better with an upgrade. We truly appreciate your kind words and hope we’ll have the pleasure of welcoming you back soon — maybe next time you can try our breakfast, too!
4.0分
家庭亲子
Check-in staff was great! Breakfast gravy was cold but had microwave to warm it up. We had a nice stay.
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酒店回复: Thank you for sharing your feedback! We’re happy to hear you had a nice stay and that our front desk team made a great impression. We appreciate your note about the breakfast gravy — we’ll be sure to review this with our team to ensure everything is served hot and fresh. We hope to welcome you back again soon!
5.0分
其他
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Stay Oct 4-5, one night, booked same day as stay
It was a fantastic stay. Everytime we walked by even into the night, there were atleast 1 or 2 attendants available at the front desk. First time I have ever seen a hotel staffed properly. They were kind and courteous. The lady that answered my call about 11am the morning of checkin/booking was extremely helpful. She was new and informed me immediately that she would call me back after she got the answer that was needed. And she followed through with her promise. I had originally booked for two people in a 2 bed room, but then found out a third person would be joining. They updated my reservation as I could not do so in the app, with it being the same day we were checking in. The only issue we encountered was that our room's ac was not cooling the room to 70 degree, it was warmer than it should have been per my Mother and Aunt (Room 212). Last, I had spilled orange juice on the entry way hard floor and wiped it up. The washcloth I used had a layer of gray on it. If the floor was mopped appropriately (unsure of state of carpet but it appeared clean) and if the AC was working properly, it would have been a perfect stay. I believe the hotel deserves a high rating still as other items in the room appeared clean and the front desk staff and breakfast clean up lady (unsure of title, sorry) were phenomenally nice and helpful. I would book again-to ensure a completely happy stay, please remediate the mentioned issues.Ensure to congratulate the staff mentioned above as they deserve it
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酒店回复: Thank you so much for your detailed review and generous 10/10 rating! We’re truly delighted to hear that your stay was fantastic overall and that our front desk team left such a positive impression. We’ll be sure to recognize the staff members you mentioned — especially the team member who handled your call so professionally and followed through on her promise. It means a lot to us that you took the time to highlight their kindness and dedication.We also sincerely appreciate your feedback regarding the room. We're sorry to hear about the AC issue and the condition of the floor in Room 212. These are areas we take seriously, and I’ve already passed your comments along to our maintenance and housekeeping teams to address promptly. Your honesty helps us improve, and we appreciate you bringing it to our attention while still acknowledging the overall quality of your stay.We’re grateful for your intention to book with us again — that’s the highest compliment we could receive. We look forward to welcoming you back and ensuring your next visit is truly perfect from start to finish.
5.0分
家庭亲子
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Check in was very easy and staff was friendly. The room and bath were clean. The breakfast was good and the staff were quick to help if needed.
I really appreciated the fresh lemon water in lobby, as well as the water cooler.
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酒店回复: Thank you for your wonderful review and perfect score! We're so pleased to hear that check-in was smooth and that our team made you feel welcome. It's great to know you enjoyed the clean room, good breakfast, and especially the little touches like the lemon water and water cooler in the lobby — we’re glad those added to your experience. We truly appreciate your kind words and hope to see you again soon!
4.0分
其他
We needed a place to stay on our long driving trip and this worked out good for us. Big room, refrigerator, breakfast.
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酒店回复: Thank you for your review and for choosing to stay with us during your road trip! We're glad to hear the spacious room, refrigerator, and breakfast helped make your stop comfortable. We appreciate your feedback and hope to welcome you again on your next journey!
We had a problem with a noisy neighbor blasting tv at 3am. It was so loud that our neighbors on the opposite side started banging on our wall because they could hear it THROUGH our room. Josh at the front desk promised to ask them to turn it down, 1st to call the room (we never heard a call), then to knock on the door - we never heard that either - we firmly believe he did neither. Eventually we called the police. They first called the room (we were able to hear the shrill ring through the tv noise) but there was no response. Then they knocked (we could hear that easily as well) and got the rude neighbor to turn it down.
Room was dated but clean - but a useless and/or lying desk staff make this a place to avoid.
Got to our first room, excessive hair on one of the beds, changed to another room, tv had 4 channels, but room was better than the first. Entry area is nice but rooms not so nice.
Staff friendly, typical hotel breakfast, room was kind of clean. Found a water bottle top on the floor and some coin. Yay me. But not enough to pay for the room. Bed was comfortable. Bathroom clean.
Comfort Suites have dramatically went down hill. Probably won't stay at another one. Rooms not that clean. Run down building. Main stairs missing step moulding. Tv wouldn't turn on, And paid more to get a better hotel and was disappointed.
Room was clean but I was surprised the only soap for the shower was a small bar. I seemed like there should have been some shower gel .
Awesome
From check in to check out service was great, Our stay was was made even better as we were given an upgrade in accommodations, did not sample the breakfast as we had other breakfasts awaiting.
Check-in staff was great! Breakfast gravy was cold but had microwave to warm it up. We had a nice stay.
Stay Oct 4-5, one night, booked same day as stay
It was a fantastic stay. Everytime we walked by even into the night, there were atleast 1 or 2 attendants available at the front desk. First time I have ever seen a hotel staffed properly. They were kind and courteous. The lady that answered my call about 11am the morning of checkin/booking was extremely helpful. She was new and informed me immediately that she would call me back after she got the answer that was needed. And she followed through with her promise. I had originally booked for two people in a 2 bed room, but then found out a third person would be joining. They updated my reservation as I could not do so in the app, with it being the same day we were checking in. The only issue we encountered was that our room's ac was not cooling the room to 70 degree, it was warmer than it should have been per my Mother and Aunt (Room 212). Last, I had spilled orange juice on the entry way hard floor and wiped it up. The washcloth I used had a layer of gray on it. If the floor was mopped appropriately (unsure of state of carpet but it appeared clean) and if the AC was working properly, it would have been a perfect stay. I believe the hotel deserves a high rating still as other items in the room appeared clean and the front desk staff and breakfast clean up lady (unsure of title, sorry) were phenomenally nice and helpful. I would book again-to ensure a completely happy stay, please remediate the mentioned issues.Ensure to congratulate the staff mentioned above as they deserve it
Check in was very easy and staff was friendly. The room and bath were clean. The breakfast was good and the staff were quick to help if needed.
I really appreciated the fresh lemon water in lobby, as well as the water cooler.
We needed a place to stay on our long driving trip and this worked out good for us. Big room, refrigerator, breakfast.