酒店回复: Dear Jan-Philip,Thank you for your feedback! We appreciate your perspective and are glad to hear that the hotel met your needs for a one-night stay. If you have any additional comments or suggestions for improvement, please feel free to share!Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear craig ,Thank you for sharing your thoughts about your stay. We appreciate your feedback as it helps us understand what matters most to our guests. Our team is dedicated to providing a comfortable and welcoming environment, ensuring each visit meets high standards of quality and service. We look forward to the opportunity to exceed your expectations during your next visit and provide a truly memorable experience tailored to your needs.Sincerely, Hotel Manager.
2.0分
朋友出游
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Room smelled like mold and disinfectant mixed together, bathroom ceiling the culprit…old leak looked like mold, pillow case was stained…eewww…bed pillows smelled. Front desk run down…for a few extra bucks it’s Marriott for me from now …could have been worse, yes, but not much.
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酒店回复: Dear Guest,Thank you for sharing your detailed observations. We understand how important a fresh and comfortable environment is for a restful stay. Our team values feedback like yours to continually enhance our guest experience and maintain high standards throughout the property. We appreciate your perspective and will use it to guide improvements. It is our goal to provide every guest with a welcoming and pleasant atmosphere that meets expectations from check-in to check-out.Sincerely, Hotel Manager.
4.0分
其他
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The desk staff upon my night check-in was exceptional. Management should reward great employees like her to retain her! Room was clean enough for the price. Felt safe. Was a good 2 nights rest running from the arctic blast while camping/fishing. Again, the shining star goes to staff…
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酒店回复: Dear Guest,Thank you for recognizing the dedication and professionalism of our front desk team, especially during your night check-in. Creating a welcoming and safe environment is a cornerstone of our service philosophy, and it is rewarding to know that our efforts contributed to a comfortable stay. Your acknowledgment of our staff’s commitment inspires continued excellence. We appreciate your thoughtful comments and look forward to supporting your future stays with the same level of care and attention.Sincerely, Hotel Manager.
5.0分
情侣出游
Husband checked the room and the bed. Much cleaner than the Days Inn in Cleveland, TN. Cindy was polite and informative.
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酒店回复: Dear Guest,Thank you for highlighting the cleanliness of your room and bed as well as Cindy’s courteous and helpful service. We take pride in maintaining a welcoming environment and ensuring our team provides attentive, friendly assistance. It is rewarding to know your experience stood out positively compared to other stays. We appreciate your feedback and look forward to providing consistently comfortable.Sincerely, Hotel Manager.
4.0分
家庭亲子
It's next door to a MacDonalds. It's just off the highway. The rooms could use an update but everything worked fine.
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酒店回复: Dear Bill,Thank you for sharing your experience. We are pleased to know everything in your room worked well and that you enjoyed the convenient location near the highway and restaurants. Your feedback regarding room updates is valuable, and we will keep it in mind as we plan future improvements.Sincerely, Hotel Manager
3.0分
家庭亲子
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Overall it was a nice stay however our room smelled terrible. The first night it reeked of pot and stale cigarettes the second night the pot smell was gone but the cigarette smell was still there. All of our clothing and luggage smells now as well.
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酒店回复: Dear Mackenna,Thank you for sharing your experience. We are pleased to hear that you found your stay overall enjoyable. Your feedback regarding odors in the room is important and will be reviewed with our team to ensure attention to guest comfort and room freshness. Please note that we have zero-tolerance policy against smoking pots or any such substances. We appreciate your observations and hope to provide a stay that offers a fully comfortable and refreshing environment during your next visit.Sincerely, Hotel Manager
3.0分
其他
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Staff at front desk was great. Had to change rooms due the smell of origanal room. Allowed to check out a few other rooms to pick a room that would work. Cleanliness was so-so as shower was in need of a good scrubbing. For the price we got what we paid for.
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酒店回复: Dear Timm,Thank you for sharing your detailed feedback. We are glad to hear that our front desk team provided helpful service and allowed you to select a room that suited your needs. Your comments regarding cleanliness, especially in the shower, are valuable and will be reviewed with our housekeeping team. We appreciate your observations and are pleased that the stay met your expectations for the value. We look forward to welcoming you back and providing an even more comfortable experience in the future.Sincerely, Hotel Manager
2.0分
商务出差
Towels looked used. Shower was dirty. Floor in bedroom was dirty. The whole experience was just unclean and made me want to douse myself with bleach.
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酒店回复: Dear Guest,Thank you for sharing your experience. Your candid description highlights areas that require stronger attention from our housekeeping and maintenance teams, and we value the clarity you have provided. Cleanliness is a fundamental part of hospitality, and your observations will be addressed with urgency to ensure future guests have a far more positive experience. We want every guest to feel comfortable and at ease during their stay, and your perspective is vital in helping us achieve that goal.Sincerely, Hotel Manager.
3.0分
其他
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Staff was great, check in was great. The room was dirty!
Mexican restaurant across the street was great. Very friendly staff there as well. Great little town, I just wish the place was a lot cleaner.
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酒店回复: Dear Guest,Thank you for sharing your detailed impressions of your visit. It is great to know that our team provided a welcoming check-in experience and that you enjoyed exploring the local area, including the nearby restaurant. Your honest comments regarding the room condition will be carefully reviewed with our housekeeping department, as maintaining a clean and comfortable environment is essential. Feedback like yours ensures we continue refining our standards while delivering the kind of service and hospitality guests expect.Sincerely, Hotel Manager.
住一晚完全够了。
好的
Room smelled like mold and disinfectant mixed together, bathroom ceiling the culprit…old leak looked like mold, pillow case was stained…eewww…bed pillows smelled. Front desk run down…for a few extra bucks it’s Marriott for me from now …could have been worse, yes, but not much.
The desk staff upon my night check-in was exceptional. Management should reward great employees like her to retain her! Room was clean enough for the price. Felt safe. Was a good 2 nights rest running from the arctic blast while camping/fishing. Again, the shining star goes to staff…
Husband checked the room and the bed. Much cleaner than the Days Inn in Cleveland, TN. Cindy was polite and informative.
It's next door to a MacDonalds. It's just off the highway. The rooms could use an update but everything worked fine.
Overall it was a nice stay however our room smelled terrible. The first night it reeked of pot and stale cigarettes the second night the pot smell was gone but the cigarette smell was still there. All of our clothing and luggage smells now as well.
Staff at front desk was great. Had to change rooms due the smell of origanal room. Allowed to check out a few other rooms to pick a room that would work. Cleanliness was so-so as shower was in need of a good scrubbing. For the price we got what we paid for.
Towels looked used. Shower was dirty. Floor in bedroom was dirty. The whole experience was just unclean and made me want to douse myself with bleach.
Staff was great, check in was great. The room was dirty!
Mexican restaurant across the street was great. Very friendly staff there as well. Great little town, I just wish the place was a lot cleaner.