They had this facility rennovated and put in laminated flooring in the rooms. It was not clean and as I walked around the room that evening, the bottom of my feet were very dirty. When I received my check out bill, it was a different price but my card was charged different.
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酒店回复: Dear Ginger,Thank you for taking the time to share your feedback. I sincerely apologize for the cleanliness concerns you experienced with the flooring, as this is not the standard we strive to maintain. I will be addressing this with our housekeeping team to ensure it is corrected immediately.I also regret the confusion with your billing. Please contact us directly so we can review the charges and make sure everything is accurate and resolved to your satisfaction. We value your input and hope to have the chance to provide you with a much better experience in the future.
4.0分
其他
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The staff and our room were superb. We were a little disappointed the available items for breakfast did not include much in the way of protein: mostly carbohydrates.
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酒店回复: Thank you, Douglas, for your kind words about our staff and your room—we’re so glad you enjoyed your stay. We appreciate your feedback regarding breakfast options, especially the variety of protein, as it helps us identify ways to improve our guest experience. We’ll be sure to share this with our team for consideration. We hope to welcome you back again soon!
1.0分
商务出差
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We stayed at this location August 21-24, 2025 on business. The 1st room we checked into, there was water under the laminate floor in the bathroom & the tub’s surface was slippery due to a partial mat still being stuck to the tub. We were moved to another room, it was late in the evening. Went straight to bed. Next morning noticed the condition of the bathroom. Went out & purchased cleaning supplies & flip flops. Pic of socks was just wearing in the room! Also, bathroom fan was so loud & connected to lights. Bought a camping light so we didn’t have to turn on. Room always felt damp, even with air conditioner on. Ice machine was not working or available. No hot water in breakfast room for tea or oatmeal. 2nd night we around midnight we had someone from the front desk try to enter our room - they did not announce themselves. Left when I yelled - get out of our room! Tried to call from our room-phone disconnected! Called from my cell phone - not knowing @that time it was them. They apologized and said they were checking to see if someone was in the room?! What?! We were there to get sleep b/c we were working long days at the fair! We have stayed there before & had a good experience. Not again-I feel I should get my money returned!
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酒店回复: Dear Ms. Nichols, thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay, as this is not the level of service we strive to provide. Your concerns have been shared with our team to ensure improvements are made. We value your past business and would appreciate the chance to regain your trust on a future visit.Sincerely,
3.0分
商务出差
The room was clean and slightly updated. There was a small water leak in the bathroom coming from the room upstairs. It was a room to sleep in.
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酒店回复: Thank you for your feedback. I’m glad to hear the room was clean and comfortable for your stay. I sincerely apologize for the inconvenience caused by the water leak from the room above. We take issues like this seriously, and I’ve already reported it to our maintenance team to ensure it’s addressed promptly. If there's anything else we can do to make your next stay more enjoyable, please don’t hesitate to let us know. We appreciate you choosing to stay with us.
3.0分
其他
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Ok
Staff was very nice. The room was nice. It was clean and comfortable. The shower had mold stains around the drain and there was very little water pressure for the shower. The breakfast was minimal, but was ok. The doors to the room were so thin the you could hear the conversations in the rooms as you passed by them. The restaurant attached to the hotel was very good.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you found our staff friendly and your room clean and comfortable, and that you enjoyed the attached restaurant. We do apologize for the concerns you experienced with the shower condition, water pressure, room doors, and breakfast. Your comments are very helpful, and we’ll be reviewing these areas with our team to make improvements.We truly appreciate your input and hope to have the opportunity to provide you with an even better stay on your next visit.
4.0分
家庭亲子
No elevator to 2nd floor and was not informed of a much shorter way to get to room. (Back parking area).
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酒店回复: Thank you for your feedback. We’re glad you enjoyed your stay overall, but we apologize for the inconvenience caused by the lack of an elevator and for not informing you about the easier access from the back parking area. We’ll be sure to improve communication with our guests so they are aware of the best ways to reach their rooms.We appreciate your comments and hope to welcome you back for an even smoother experience.
4.0分
家庭亲子
Owner/manager was very helpful and a genuinely person.
The bathtub/shower was really scarred up. I would not take a shower in that tub!
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酒店回复: Thank you for your review and for recognizing the helpfulness of our team—it means a lot to us. We’re sorry to hear about the condition of the bathtub/shower in your room. Your feedback is important, and we will be addressing this with our maintenance team to ensure it is improved for future guests.We’re glad the service you received made a positive impression, and we hope to welcome you back soon for an even better stay.
1.0分
其他
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The ceiling in my room leaked; I had to put a towel down to collect the water so I wouldn't slip and fall as it was right by my bed. The first night, I had a deadbolt on my door I could lock. The second night, the deadbolt had been removed and their was sawdust on the door and floor where it had clearly been drilled and removed. The night manager couldn't explain why it had been removed, and the front desk the next day tried to say it was because of the change in property management taking place. They kept reassuring me the area is safe, and no one had been in my room. They dismissed me saying I felt unsafe staying there as a single female, that I was more concerned about other guests, and that they should not have been removing deadbolts from doors when guests were actively staying there, unless they had given prior notice, which they did not.
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay. The ceiling leak and the removal of your door’s deadbolt without prior notice are unacceptable, and we fully understand how concerning this was, especially traveling alone. Guest safety and peace of mind are our top priorities, and we regret that our handling of the situation did not reflect that.We are addressing these concerns immediately with our maintenance and front desk teams to ensure this does not happen again, and we are reviewing our communication process so guests are always informed about any work being done in their rooms.We value your feedback and are truly sorry we did not meet your expectations. We hope you might consider giving us another opportunity in the future to provide you with a safer and more comfortable stay.
5.0分
其他
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We had a very enjoyable stay. Property was extremely clean and well maintained. Friendly staff. Parking was ample. Room was great, had a dbl Q, A/C was good and ran quietly. TV was a nice size with a good channel line up. Bathroom was good, toilet was a good height, not too low. Vanity was well lit. Bathroom would be tight if two people trying to get ready at same time. There was an awesome Gameroom with 3 pool tables, good assortment of cues, a driving simulator type game as well as a basketball shooting game. There was also a sitting area with tables for board games. Although there was a breakfast room, the attached Jacks's Cabin restaurant was great. Good food at a fair price. Make sure to try their salsa on your eggs!
We actually had stayed at the same location 3yrs ago while the restoration was in progress and had to change rooms due to a bad a/c unit but that was an older room. There were plenty of security cameras in use and the property was well lit. Would have no problem staying here again. It was such a good value for the money, wasn't expecting anything near as nice for what we paid!
#踩#走廊隔音尚有不足；美国很多酒店的一间房和另一间中间有一个门相通。这家也是如此，虽然锁住了，但隔音效果不好，很容易被吵到。且总觉得安全性不够。
They had this facility rennovated and put in laminated flooring in the rooms. It was not clean and as I walked around the room that evening, the bottom of my feet were very dirty. When I received my check out bill, it was a different price but my card was charged different.
The staff and our room were superb. We were a little disappointed the available items for breakfast did not include much in the way of protein: mostly carbohydrates.
We stayed at this location August 21-24, 2025 on business. The 1st room we checked into, there was water under the laminate floor in the bathroom & the tub’s surface was slippery due to a partial mat still being stuck to the tub. We were moved to another room, it was late in the evening. Went straight to bed. Next morning noticed the condition of the bathroom. Went out & purchased cleaning supplies & flip flops. Pic of socks was just wearing in the room! Also, bathroom fan was so loud & connected to lights. Bought a camping light so we didn’t have to turn on. Room always felt damp, even with air conditioner on. Ice machine was not working or available. No hot water in breakfast room for tea or oatmeal. 2nd night we around midnight we had someone from the front desk try to enter our room - they did not announce themselves. Left when I yelled - get out of our room! Tried to call from our room-phone disconnected! Called from my cell phone - not knowing @that time it was them. They apologized and said they were checking to see if someone was in the room?! What?! We were there to get sleep b/c we were working long days at the fair! We have stayed there before & had a good experience. Not again-I feel I should get my money returned!
The room was clean and slightly updated. There was a small water leak in the bathroom coming from the room upstairs. It was a room to sleep in.
Ok
Staff was very nice. The room was nice. It was clean and comfortable. The shower had mold stains around the drain and there was very little water pressure for the shower. The breakfast was minimal, but was ok. The doors to the room were so thin the you could hear the conversations in the rooms as you passed by them. The restaurant attached to the hotel was very good.
No elevator to 2nd floor and was not informed of a much shorter way to get to room. (Back parking area).
Owner/manager was very helpful and a genuinely person.
The bathtub/shower was really scarred up. I would not take a shower in that tub!
The ceiling in my room leaked; I had to put a towel down to collect the water so I wouldn't slip and fall as it was right by my bed. The first night, I had a deadbolt on my door I could lock. The second night, the deadbolt had been removed and their was sawdust on the door and floor where it had clearly been drilled and removed. The night manager couldn't explain why it had been removed, and the front desk the next day tried to say it was because of the change in property management taking place. They kept reassuring me the area is safe, and no one had been in my room. They dismissed me saying I felt unsafe staying there as a single female, that I was more concerned about other guests, and that they should not have been removing deadbolts from doors when guests were actively staying there, unless they had given prior notice, which they did not.
We had a very enjoyable stay. Property was extremely clean and well maintained. Friendly staff. Parking was ample. Room was great, had a dbl Q, A/C was good and ran quietly. TV was a nice size with a good channel line up. Bathroom was good, toilet was a good height, not too low. Vanity was well lit. Bathroom would be tight if two people trying to get ready at same time. There was an awesome Gameroom with 3 pool tables, good assortment of cues, a driving simulator type game as well as a basketball shooting game. There was also a sitting area with tables for board games. Although there was a breakfast room, the attached Jacks's Cabin restaurant was great. Good food at a fair price. Make sure to try their salsa on your eggs!
We actually had stayed at the same location 3yrs ago while the restoration was in progress and had to change rooms due to a bad a/c unit but that was an older room. There were plenty of security cameras in use and the property was well lit. Would have no problem staying here again. It was such a good value for the money, wasn't expecting anything near as nice for what we paid!