酒店回复: Dear Clifford,We're very sorry to hear about your experience and truly regret that your stay was disappointing. A room that doesn't smell fresh or maintain a comfortable temperature is not the experience we want for our guests, and we understand how frustrating that must have been. We’re especially concerned to hear about your family feeling unwell and take cleanliness very seriously. Your feedback will be shared with our team to ensure that any issues are addressed. We appreciate you bringing this to our attention and regret that we didn’t meet your expectations.
3.0分
其他
原文
翻译提供方：Google
不是三星！
我很惊讶这家酒店居然是三星——应该是两星。
我们的浴室里有很多头发，热水浴缸也关着。床很棒，很舒服！
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酒店回复: Dear Guest,Expectations matter, and we’re sorry to hear that some aspects of your stay didn’t meet yours. A clean and well-prepared room is a top priority, so we regret that your bathroom wasn’t up to standard. On the bright side, we’re glad you loved the comfy bed! There’s nothing like a good night’s sleep to make a trip better. We appreciate your feedback and will use it to improve—we’d love the chance to give you a stay that truly feels like a three-star experience!
4.0分
商务出差
原文
翻译提供方：Google
停车很困难，办理入住时不得不等工作人员开门，因为大门锁着。淋浴间里好几处都有头发。
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酒店回复: Dear Leslie,Definitely not the first impression we aim to make! We’re really sorry to hear about the parking hassle and the delay getting in, and especially about the cleanliness issue in your shower. That’s not the standard we hold ourselves to, and we completely understand how frustrating that must have been. We’ll make sure your feedback gets to the right team so we can do better. Thanks for taking the time to share this—it helps us improve and make things right for future guests.
4.0分
其他
原文
翻译提供方：Google
热水浴缸坏了，真让人郁闷。酒店很干净，早餐也很棒。周六晚上道路交通噪音大得吓人。
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酒店回复: Dear Matt,We're really happy you enjoyed the clean environment and our tasty breakfast spread—that's something we take pride in! We totally understand how disappointing it can be when the hot tub is out of service, especially when you're looking forward to a relaxing soak. And we're sorry the road noise made your Saturday night less peaceful than it should have been. We appreciate you pointing these things out, and we hope to have the chance to make your next visit more comfortable from start to finish!
4.0分
情侣出游
原文
翻译提供方：Google
总体状况良好，早餐按照美国标准来说很棒，而且塑料很少。
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酒店回复: Hi Claudia,It’s always refreshing to hear when our efforts make a difference! We’re so pleased you enjoyed the overall condition of the hotel and appreciated the breakfast we aim to offer a satisfying start to the day, and it’s great to know it hit the mark for you. Your mention of minimal plastic use means a lot, as we're continually working on being more eco-conscious. We hope to welcome you back soon for another comfortable and thoughtful stay!
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hi Klaus!It’s always a good sign when a stay earns a solid 8/10 sounds like we hit some of the right notes during your visit! We’re happy to know you had a good experience overall, and we’d love to learn what could’ve made it a perfect 10 next time. Whether it’s a small touch or a big detail, we’re all ears and ready to welcome you back with even more to offer.
5.0分
其他
Nice clean hotel. Friendly staff. The breakfast was very good with a lot of choices. would stay again & recommend.
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酒店回复: Mike, We are so happy to hear you had a great stay! Thank you so very much.
5.0分
其他
Never disappointed with this hotel. Clean ,friendly, up to date; lovely breakfast, coffee available in the lobby, staffed desk
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酒店回复: Thank you Jolene for sharing how much you enjoy your stays with us. See you next time!
5.0分
商务出差
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The staff was very friendly even though they were tired from the weekend homecoming activities. We stayed at this hotel the day after the homecoming game so the cleaning staff were busy making up the rooms for new guest (77 checkouts that morning). Our room was very clean and the hotel was quiet. I would recommend this hotel.
酒店回复: Thank you Lori for your kind words about our staff.
2.0分
家庭亲子
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The room was clean but it felt like we were sleeping in a screened in porch with how noisy it was outside and the doors slamming in the hallway. Will not stay again. Did not sleep.
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酒店回复: Amanda, We are happy you enjoyed your clean room. We are sorry you didn't get sleep with the noise.
省得麻烦，还是另找地方吧
房间一直有股难闻的气味，而且很难保持房间两侧的温度一致。我们付的钱绝对不值这个价，如果我早知道的话，我早就选择其他地方了。而且，我全家都在那里住得病了。我确信这是因为房间清洁或消毒不彻底造成的。
不是三星！
我很惊讶这家酒店居然是三星——应该是两星。
我们的浴室里有很多头发，热水浴缸也关着。床很棒，很舒服！
停车很困难，办理入住时不得不等工作人员开门，因为大门锁着。淋浴间里好几处都有头发。
热水浴缸坏了，真让人郁闷。酒店很干净，早餐也很棒。周六晚上道路交通噪音大得吓人。
总体状况良好，早餐按照美国标准来说很棒，而且塑料很少。
好的
Nice clean hotel. Friendly staff. The breakfast was very good with a lot of choices. would stay again & recommend.
Never disappointed with this hotel. Clean ,friendly, up to date; lovely breakfast, coffee available in the lobby, staffed desk
The staff was very friendly even though they were tired from the weekend homecoming activities. We stayed at this hotel the day after the homecoming game so the cleaning staff were busy making up the rooms for new guest (77 checkouts that morning). Our room was very clean and the hotel was quiet. I would recommend this hotel.
The room was clean but it felt like we were sleeping in a screened in porch with how noisy it was outside and the doors slamming in the hallway. Will not stay again. Did not sleep.