酒店回复: Dear Kimberly, Thank you for being our guest and sharing your experience. We’re pleased that our staff left such a positive impression and that you found the beds clean during your stay at Extended Stay America. However, we regret that some aspects, such as room ambiance, outdoor seating, and pool access, did not meet your expectations. Our goal is to provide a welcoming and comfortable environment, and your feedback is crucial in helping us improve. We also appreciate your thoughts on the selection of our complimentary grab-and-go breakfast. We hope you’ll give us another opportunity in the future to provide a more enjoyable and accommodating stay.Sincerely,Hotel Management
酒店回复: Dear Jeffrey, We appreciate you choosing us and leaving your comments. Your insights are invaluable to us, as they are crucial in helping us improve the guest experience. Please accept our apologies for falling short of your expectations regarding the comfort of our suites and the convenience of our amenities. While we strive to provide an affordable and comfortable stay, we understand your disappointment. We are committed to making things right and hope you will consider trying us again in the future.Sincerely,Hotel Management
酒店回复: Dear David, We appreciate your feedback and regret that your stay did not fully meet expectations. While our accommodations are designed for simplicity and convenience, ensuring cleanliness and comfort is our top priority, and we apologize for falling short in this aspect. Additionally, we understand your concern about safety and the desire for more variety regarding our complimentary grab-and-go breakfast. Your comments will be crucial in helping us improve the guest experience moving forward. We hope you’ll consider giving us another chance to welcome you back and provide a more comfortable and enjoyable stay next time.Sincerely,Hotel Management
酒店回复: Dear Tiana,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the sofa bed and the lack of extra linens. Additionally, we regret that the breakfast offering did not meet your expectations. Your comments regarding the advertised amenities are important to us, and we will work to ensure clarity moving forward. Please know that we are committed to providing a more comfortable and transparent experience for all our guests. We appreciate your feedback and hope you will consider giving us another opportunity to serve you better.Sincerely,hotel Management
酒店回复: Dear Lauren, We appreciate your review and sincerely apologize if your stay was anything other than what you should expect. We take the cleanliness and upkeep of our accommodations seriously and regret any oversights you encountered. This is not the experience we want for our guests, and we are sorry for falling short in this aspect. Your concerns about the room’s condition and the plumbing are being addressed with our team to ensure better upkeep and attention to detail. We hope you might reconsider staying with us in the future for a much-improved experience.Sincerely,Hotel Management
酒店回复: Dear Glenda, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
4.0分
家庭亲子
原文
翻译提供方：Google
他们没有早餐或咖啡，但他们宣传有。除此之外，价格还不错
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酒店回复: Dear Sarah, Thank you for staying at Extended Stay America! We’re glad you found great value in our accommodations. However, we apologize if our complimentary grab-and-go breakfast and coffee were unavailable during your stay. This is not usual for us, and we appreciate your feedback as we work to ensure such oversights are not repeated. We hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
厨房非常老旧，状况很差，有 4 个炉头，但只有一个能用，淋浴的水压很小，水槽坏了，床下有污垢。
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酒店回复: Dear Julio,Thank you for sharing your feedback. We apologize for the issues you encountered during your stay, including the condition of the kitchen and the maintenance concerns. This is not the standard we strive for, and we appreciate you bringing these matters to our attention. Rest assured, we are taking steps to address these issues to improve our guests' experience. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
酒店回复: Dear yudenia, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely, Hotel Management
非常少。前台接听了 4 次电话中的 1 次。工作人员在互动过程中表现友好。床很干净。房间绝对没有舒适的感觉。房间似乎已经搬来搬去一两次了。外带早餐是原味燕麦片和松饼、咖啡和茶、热巧克力包。游泳池被锁上了。没有地方可以坐在外面。
很累，低于预期
床不舒服，厨房用具陈旧，无线网络很差，公共区域很冷（空调开得太大），设施简陋，游泳池很小。对我和我妻子来说不是最好的地方。我们选择这里是因为价格，但付的钱太多了！2 月中旬。早点预订（去别的地方）...
嗯，还可以。没有什么豪华的。房间闻起来有霉味。浴缸周围的顶部有一层污垢，很恶心。松饼和燕麦片是唯一的早餐。所以不要计划吃欧陆式早餐。
如果发生紧急情况，窗户是出口，你就没法出去了。因为它们被拧紧了！
前台没有多余的毯子、枕头或床单供沙发使用，这就是我们为一家五口预订这间房间的原因。还提供早餐，包含在内，结果发现“早餐”是松饼和咖啡。完全是欺诈性的广告和定价！
这个房间很脏。我在椅子上发现了一个旧创可贴。浴室的墙上有一只虫子。马桶冲水时会堵塞。我不会再住在这里了。非常失望
他们提供早餐，只有咖啡、煎饼和小袋可供选择。
晚上 11 点抵达后，我不得不出去寻找另一家可以让我和家人入住的酒店。房间很脏，有难闻的气味，绝对恶心，不推荐的地方，非常糟糕的体验，我希望能获得预订的全额退款。正如他们告诉我的，早餐是在同一个大厅的接待处提供的，这个地方几乎无法容纳 6 个人😡😡😡
他们没有早餐或咖啡，但他们宣传有。除此之外，价格还不错
厨房非常老旧，状况很差，有 4 个炉头，但只有一个能用，淋浴的水压很小，水槽坏了，床下有污垢。
下午好，前台的待遇必须提高，那就是酒店的面子和协助我们的女士，尽管她不会说西班牙语，但一定要更友好一些。