酒店回复: Dear Bonnie,Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and the inconvenience it caused you and your husband.Please accept our sincerest apologies for the discomfort of being placed on the second floor. We understand how important accessibility is, especially when traveling with mobility concerns. Unfortunately, during your stay, all of our pet-friendly rooms on the ground floor were already reserved, which limited our ability to provide a more suitable option.We also want to clarify that your reservation was made through a third-party site, and unfortunately, there were no special requests or accessibility notes included in the booking. When we are aware of specific needs—such as mobility accommodations—we always do our very best to honor them. We deeply regret that we weren’t given the opportunity to make those arrangements in advance.We truly value all of our guests and strive to ensure a comfortable stay for everyone. Your feedback helps us identify where we can improve, and we hope to have the chance to better serve you in the future.Kind Regards.
酒店回复: Dear William,Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet expectations. Providing a comfortable and enjoyable stay is our top priority, and we regret that we fell short during your visit.We understand how frustrating it must have been, and we sincerely apologize for any inconvenience you encountered. If any issues arise during a stay, we encourage our guests to report them right away so our team can address them promptly and ensure a better experience.Your comments have been shared with our team so we can make the necessary improvements. We hope you'll consider giving us another opportunity to provide the high-quality service we strive for.Warm regards,
4.0分
其他
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The only thing wrong with the room was the tub drain was plugged and drained really slow, so by the time you finished your shower you were standing in about 8” of dirty shower water.
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酒店回复: Dear Robert,Thank you for sharing your feedback and for rating your stay an 8 out of 10. We’re glad to hear you enjoyed your visit overall, but we sincerely apologize for the issue with the tub drain. Your comments have been shared with our maintenance team to ensure the problem is corrected right away. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a flawless stay next time.Kind Regards.
4.0分
家庭亲子
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Great value for the price. The room is a good size and was clean. Direct TV is provided with tons of channels. The staff was friendly. The breakfast was okay, but we went 20 minutes before closing and there wasn’t much left.
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酒店回复: Dear Kevin,Thank you for taking the time to share your feedback and for rating your stay an 8 out of 10. We’re pleased to hear you enjoyed the value, clean and spacious room, and friendly service. We appreciate your comments regarding breakfast and will review our procedures to ensure items are replenished closer to closing time. Your input helps us improve.We hope to have the pleasure of welcoming you back soonKind Regards.
1.0分
其他
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Room was fairly but conditioner and body wash were not filled. Also, the bed was not clean. Urine stains on mattress and food on mattress. Bed was broken as well. Looked like they tried to remodel but they should of got new furniture if they were going to remodel. Especially the bed.
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you encountered during your stay. What you described is far below our usual standards, and this is certainly not the experience we want any guest to have. Your comments have been shared with our housekeeping and maintenance teams to ensure these matters are addressed immediately. We truly appreciate you bringing this to our attention and hope you might consider giving us another opportunity in the future to provide you with a much better experience.
2.0分
情侣出游
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We had an issue with our internet & cable tv. We moved rooms to accommodate that issue. The rooms smelled and were out dated. There was one lady working the entire hotel. It took awhile for her to get us into another room.
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酒店回复: Dear Eric,Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you experienced during your stay and for the delay in assisting with your room change. We understand how important a smooth and comfortable stay is, and we apologize for any inconvenience caused.We’d also like to note that our rooms were recently renovated just a couple of years ago with brand-new beds and frames, modern furniture, LCD televisions, refrigerators, microwaves, and updated hardwood flooring. We continually work to maintain a clean and welcoming environment for all our guests, and your comments will help us improve further.We appreciate your feedback and hope you’ll consider giving us another opportunity to provide you with a much better experience in the future.Kind regards,
5.0分
其他
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Front desk staff was exceptional; very courteous and provided excellent recommendations for dining and amenities. Based on price, location, and accommodations, I would definitely stay here again and recommend to others.
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酒店回复: Thank you so much for your perfect 10/10 review! We’re thrilled to hear that our front desk team made such a positive impression with their courteous service and helpful recommendations. It’s wonderful to know you found great value in our price, location, and accommodations. Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent stay!
5.0分
家庭亲子
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I cannot remember her name but the lady at the front desk is absolutely wonderful. She is friendly, funny and I really appreciate her positive attitude, thank you for being you.
And the beds are super cozy
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酒店回复: Dear Kimberly,Thank you for the amazing review! We’re so happy to hear you had a wonderful experience, and we’ll be sure to pass along your kind words to EVEY our Front Desk member who checked you in, she’ll be thrilled to hear that! We agree, our beds are pretty cozy! 😄 We can’t wait to have you stay with us again and provide more great experiences. See you soon!
条件一般，房间有点小
糟糕的做法，把我的家人赶了出去！
我实际上没有入住，因为酒店拒绝了我的预订。我到达时被告知他们不接受当地人（50英里以内），所以我和我的孩子被拒之门外。这项政策在我前一天预订时没有张贴在任何地方，而且我在预订时输入的地址和驾照上的地址相同，所以他们提前一天就知道了，直到我和孩子入住才告知。这种商业行为非常糟糕，我会一直警告大家以后不要再住在那里。
客人不多，但只有二楼可用。丈夫是一位70多岁的截肢者。非常不体谅人。还拍了脏兮兮的床上用品和浴室的照片。入住几分钟后就被拒了。
脏乱差。凌晨两点房间外有人打架。没有电梯。停车场里整晚都有形迹可疑的人。千万别住这里。我警告过你了。
The only thing wrong with the room was the tub drain was plugged and drained really slow, so by the time you finished your shower you were standing in about 8” of dirty shower water.
Great value for the price. The room is a good size and was clean. Direct TV is provided with tons of channels. The staff was friendly. The breakfast was okay, but we went 20 minutes before closing and there wasn’t much left.
Room was fairly but conditioner and body wash were not filled. Also, the bed was not clean. Urine stains on mattress and food on mattress. Bed was broken as well. Looked like they tried to remodel but they should of got new furniture if they were going to remodel. Especially the bed.
We had an issue with our internet & cable tv. We moved rooms to accommodate that issue. The rooms smelled and were out dated. There was one lady working the entire hotel. It took awhile for her to get us into another room.
Front desk staff was exceptional; very courteous and provided excellent recommendations for dining and amenities. Based on price, location, and accommodations, I would definitely stay here again and recommend to others.
I cannot remember her name but the lady at the front desk is absolutely wonderful. She is friendly, funny and I really appreciate her positive attitude, thank you for being you.
And the beds are super cozy