酒店回复: Dear Bonnie,Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and the inconvenience it caused you and your husband.Please accept our sincerest apologies for the discomfort of being placed on the second floor. We understand how important accessibility is, especially when traveling with mobility concerns. Unfortunately, during your stay, all of our pet-friendly rooms on the ground floor were already reserved, which limited our ability to provide a more suitable option.We also want to clarify that your reservation was made through a third-party site, and unfortunately, there were no special requests or accessibility notes included in the booking. When we are aware of specific needs—such as mobility accommodations—we always do our very best to honor them. We deeply regret that we weren’t given the opportunity to make those arrangements in advance.We truly value all of our guests and strive to ensure a comfortable stay for everyone. Your feedback helps us identify where we can improve, and we hope to have the chance to better serve you in the future.Kind Regards.
酒店回复: Dear William,Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet expectations. Providing a comfortable and enjoyable stay is our top priority, and we regret that we fell short during your visit.We understand how frustrating it must have been, and we sincerely apologize for any inconvenience you encountered. If any issues arise during a stay, we encourage our guests to report them right away so our team can address them promptly and ensure a better experience.Your comments have been shared with our team so we can make the necessary improvements. We hope you'll consider giving us another opportunity to provide the high-quality service we strive for.Warm regards,
2.0分
情侣出游
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We had an issue with our internet & cable tv. We moved rooms to accommodate that issue. The rooms smelled and were out dated. There was one lady working the entire hotel. It took awhile for her to get us into another room.
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酒店回复: Dear Eric,Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you experienced during your stay and for the delay in assisting with your room change. We understand how important a smooth and comfortable stay is, and we apologize for any inconvenience caused.We’d also like to note that our rooms were recently renovated just a couple of years ago with brand-new beds and frames, modern furniture, LCD televisions, refrigerators, microwaves, and updated hardwood flooring. We continually work to maintain a clean and welcoming environment for all our guests, and your comments will help us improve further.We appreciate your feedback and hope you’ll consider giving us another opportunity to provide you with a much better experience in the future.Kind regards,
5.0分
家庭亲子
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I cannot remember her name but the lady at the front desk is absolutely wonderful. She is friendly, funny and I really appreciate her positive attitude, thank you for being you.
And the beds are super cozy
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酒店回复: Dear Kimberly,Thank you for the amazing review! We’re so happy to hear you had a wonderful experience, and we’ll be sure to pass along your kind words to EVEY our Front Desk member who checked you in, she’ll be thrilled to hear that! We agree, our beds are pretty cozy! 😄 We can’t wait to have you stay with us again and provide more great experiences. See you soon!
5.0分
其他
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Everything about the hotel was great except the breakfast had no protein and there was only 2 bananas set out. The first two customers took them. The biscuits were cold. Me and my family was in the dining area at 06:00 . For those who showed up much later your breakfast was very limited. Otherwise all was fine.
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酒店回复: Dear David,Thank you so much for your perfect rating! We’re thrilled to know you had an excellent stay and truly appreciate you taking the time to share your experience. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon.
5.0分
其他
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Lobby-entry very clean, open & well-lit; room very large & in great condition; staff friendly, responsive, & professional; can park close to/in front of room so makes for easy un-loading; hallways, stairwells ,& parking lot very well-lit so felt very safe; room large & very clean; great $ value.
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酒店回复: Dear Sharon,Thank you so much for your wonderful 10/10 review! We’re delighted to hear you enjoyed your stay and found our lobby, rooms, and property clean and well-lit. It’s also great to know that our team made a positive impression with their friendliness and professionalism, and that the convenient parking and sense of safety added to your comfort. We truly appreciate your kind words about the value we offer and look forward to welcoming you back anytime your travels bring you our way!Kind Regards!
4.0分
其他
Liked that we could park right outside room. Made loading/unloading very easy. Room was what was expected for the price.
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酒店回复: Dear April,Thank you for taking the time to share your feedback and for rating us 8 out of 10! We're glad to hear you appreciated the convenience of parking right outside your room — we know how important that can be when traveling.It's great to know the room met your expectations for the price. We aim to provide clean, comfortable accommodations with good value, and we’re glad that came through during your stay.We hope to welcome you back the next time you're passing through Grants, NM!Best regards.
4.0分
其他
Comfortable beds. Staff nice. But breakfast was just about non existent when we got there at 8.30am. Nothing but cereal left
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酒店回复: Dear Katherine,Thank you for your kind review and for rating us 8 out of 10! We're glad to hear you found the beds comfortable and our staff welcoming — that’s exactly the experience we aim to provide.We’re sorry to hear that breakfast fell short of expectations during your visit. While breakfast is served from 6:00 AM to 9:00 AM, it should be consistently stocked throughout the service window. We apologize if that wasn’t the case when you arrived at 8:30 AM. Your feedback has been shared with our team so we can ensure better availability and restocking moving forward.We truly appreciate your comments and hope to welcome you back for an even better stay next time!Warm regards
条件一般，房间有点小
糟糕的做法，把我的家人赶了出去！
我实际上没有入住，因为酒店拒绝了我的预订。我到达时被告知他们不接受当地人（50英里以内），所以我和我的孩子被拒之门外。这项政策在我前一天预订时没有张贴在任何地方，而且我在预订时输入的地址和驾照上的地址相同，所以他们提前一天就知道了，直到我和孩子入住才告知。这种商业行为非常糟糕，我会一直警告大家以后不要再住在那里。
客人不多，但只有二楼可用。丈夫是一位70多岁的截肢者。非常不体谅人。还拍了脏兮兮的床上用品和浴室的照片。入住几分钟后就被拒了。
脏乱差。凌晨两点房间外有人打架。没有电梯。停车场里整晚都有形迹可疑的人。千万别住这里。我警告过你了。
We had an issue with our internet & cable tv. We moved rooms to accommodate that issue. The rooms smelled and were out dated. There was one lady working the entire hotel. It took awhile for her to get us into another room.
I cannot remember her name but the lady at the front desk is absolutely wonderful. She is friendly, funny and I really appreciate her positive attitude, thank you for being you.
And the beds are super cozy
Everything about the hotel was great except the breakfast had no protein and there was only 2 bananas set out. The first two customers took them. The biscuits were cold. Me and my family was in the dining area at 06:00 . For those who showed up much later your breakfast was very limited. Otherwise all was fine.
Lobby-entry very clean, open & well-lit; room very large & in great condition; staff friendly, responsive, & professional; can park close to/in front of room so makes for easy un-loading; hallways, stairwells ,& parking lot very well-lit so felt very safe; room large & very clean; great $ value.
Liked that we could park right outside room. Made loading/unloading very easy. Room was what was expected for the price.
Comfortable beds. Staff nice. But breakfast was just about non existent when we got there at 8.30am. Nothing but cereal left