酒店回复: Dear Guest, Thank you for sharing your experience. We sincerely apologize that your stay did not meet your expectations and that the condition of the property was not up to standard. Our suites are designed to cater to guests who are staying for an extended period and seek a home-like environment. As such, many guests bring their own amenities, including hairdryers and toiletries. Nonetheless, we do offer these items complimentary at the front desk at any time. In addition, kitchenware for your suite can be obtained at the front desk to maintain cleanliness. We greatly value your feedback and will ensure that our front desk staff communicates this information more clearly in the future. We hope to have the chance to provide a more comfortable stay in the future.Sincerely,Hotel Management

酒店回复: Dear Guest, We’re sorry your experience didn’t meet expectations. We understand how important a smooth and comfortable stay is, and we apologize for any inconvenience or frustration caused. Your feedback is appreciated and will help us improve our service moving forward.Sincerely,Hotel Management

酒店回复: Dear Guest, We would like to extend our sincere apologies that your experience did not meet the expected standards. The condition of the room, along with issues regarding cleanliness and unresolved noise disturbances, falls short of our commitment to excellence. Your feedback is invaluable, and we will ensure that these concerns are communicated to our team for prompt and effective resolution. Furthermore, we have processed a refund for your reservation. Should you need any additional assistance, please do not hesitate to reach us directly. We wish you all the best for your future travels.Sincerely,Hotel Management

酒店回复: Dear Barbara,We're sorry to learn that your experience fell so far below expectations. Providing a clean, comfortable, and welcoming environment is our priority, and it's disappointing that your room did not reflect these standards. We understand that the property's condition and the unpleasant atmosphere you encountered were concerning, and we appreciate you bringing these matters to our attention. Please know your feedback is valuable, and we will share it with our team to make necessary improvements. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for sharing your feedback. We’re sorry for the cleanliness issues you encountered. Your comments are important and will be shared with our team to help improve the overall guest experience. We hope your future experiences will be more positive.Sincerely,Hotel Management

酒店回复: Dear Toryanna, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management

酒店回复: Dear Kevin, Thank you for sharing your observations. We regret that certain aspects of your visit did not meet your expectations. Guest safety and convenience are important to us, and we take concerns regarding security and operational efficiency very seriously. Please be assured that these matters will be shared with our team so improvements can be made where needed. Your feedback is invaluable in helping us enhance the overall experience for our guests. We hope you might consider staying with us again so we can provide a more seamless and reassuring experience in the future.Sincerely,Hotel Management

酒店回复: Dear Shahadah, We’re thrilled to hear that Corina made such a positive impact and that the personal touches from our team brightened your stay. At Extended Stay America, creating a welcoming and comfortable environment is our priority. We look forward to hosting you again and making your next visit just as enjoyable.Sincerely,Hotel Management