Hotel was horrible. Run down. The worse I ever stayed in. Check in was horrible as well. This hotel needs to be condemed!!
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Baltimore South - Glen Burnie. I am very sorry to hear about your extremely negative experience at our property. I understand your disappointment with the condition of the property and the check-in process. We strive to provide a comfortable and welcoming environment for all guests, and it's clear we failed to meet your expectations.Red Roof is committed to earning your trust through our demonstrated capacity to mitigate comparable issues moving forward. Please be assured that your feedback will be communicated to our entire team. We would welcome the opportunity to demonstrate our commitment to enhanced service during your next visit to Red Roof.Very truly yours,JohnRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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The elevator was unsafe, the building is falling apart, our room smelled so bad and was masked by an overpowering smell of cleaning products. The toilet was disgustinc and we didn’t even want to use the shower. We couldn’t wait to leave
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Baltimore South - Glen Burnie. It is disheartening to learn that the location did not meet your expectations, especially concerning the condition of the room and the toilet. Red Roof is dedicated to regaining your trust and taking steps to prevent similar issues from occurring again. We value your business and appreciate your comments. We would welcome the chance to provide you with a better experience on your next visit to town.Very truly yours,ErikaRed Roof Management RediResponse Specialist
2.0分
情侣出游
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Stayed one night before going on a cruise out of BALTIMORE. The first room smelled VERY badly of skunk (pot) and cigarette smoke. The second was better, not very good. Chipped tiles, lights in the sink area not working. Bathroom not cleaned up very well ..found a wadded up sock on the floor, as well as paper. Seems as if the hotel was "guesting" some homeless, and transients. They were outside the rooms all night, talking, yelling, arguing, and kids running up and down, outside the rooms, until around 3 AM! The arguing got so heated, I thought there might be gunfire at some point. NEVER AGAIN!
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Baltimore South - Glen Burnie. I am very sorry to hear about the multiple concerns you experienced during your recent stay. The condition of the first room with the strong air quality, along with the condition of the second room, are unacceptable. I am also deeply concerned about the disruptive behavior you witnessed. We strive to provide a safe and peaceful environment for all guests, and it is disheartening to hear that we failed to meet that expectation in your case. Please accept our sincerest apologies.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Very truly yours,JMRed Roof Management RediResponse Specialist
1.0分
情侣出游
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I did not like anything. It stunk literally. It was dirty, moldy, plaster was peeling..Nierher my wife nor I got any sleep. We had to check out due to health reasons. It was totally disgusting.
1.0分
其他
This property has bed bugs and I was bitten up terribly. I definitely would like a refund for my stay
床很大 基本配套设备都齐全 很方便并且价格亲民 很不错 还提供了一次性牙刷牙膏
高评分不知如何而来，房间破烂不堪充斥着各种异味，里面住的全是黑人，卫生极差，还有各种吵架声。刷新了我住美国汽车旅馆的下限。请避坑！
很棒的汽车旅馆！地理位置优越，员工也很出色！最大的问题是，想换干净的床上用品太费劲了。就算你告诉他们你需要所有东西，结果往往也只能拿到一部分。🤦🏼♀️ 真是麻烦。
如果那些长期住在这里并且爱护房间的住客能享受到更优惠的折扣，那就太好了。这地方真的很棒！我很乐意推荐更多人来住！
住宿条件差
还行吧。 算比较干净的酒店！
Hotel was horrible. Run down. The worse I ever stayed in. Check in was horrible as well. This hotel needs to be condemed!!
The elevator was unsafe, the building is falling apart, our room smelled so bad and was masked by an overpowering smell of cleaning products. The toilet was disgustinc and we didn’t even want to use the shower. We couldn’t wait to leave
Stayed one night before going on a cruise out of BALTIMORE. The first room smelled VERY badly of skunk (pot) and cigarette smoke. The second was better, not very good. Chipped tiles, lights in the sink area not working. Bathroom not cleaned up very well ..found a wadded up sock on the floor, as well as paper. Seems as if the hotel was "guesting" some homeless, and transients. They were outside the rooms all night, talking, yelling, arguing, and kids running up and down, outside the rooms, until around 3 AM! The arguing got so heated, I thought there might be gunfire at some point. NEVER AGAIN!
I did not like anything. It stunk literally. It was dirty, moldy, plaster was peeling..Nierher my wife nor I got any sleep. We had to check out due to health reasons. It was totally disgusting.
This property has bed bugs and I was bitten up terribly. I definitely would like a refund for my stay